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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
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Namkung, Young
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Jang, Soocheong
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Choi, Soo Keun
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Jang, Soo Cheong Shawn
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Kang, Jee-Won
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International journal of hospitality management
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ECONIS (ZBW)
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The information quality and source credibility matter in customers’ evaluation toward food O2O commerce
Kang, Jee-Won
;
Namkung, Young
- In:
International journal of hospitality management
78
(
2019
),
pp. 189-198
Persistent link: https://www.econbiz.de/10012012745
Saved in:
2
Customer complaints in restaurants : do they differ by service stages and loyalty levels?
Namkung, Young
;
Jang, Soocheong
;
Choi, Soo Keun
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 495-502
Persistent link: https://www.econbiz.de/10009130594
Saved in:
3
Effects of perceived service fairness on emotions, and behavioral intentions in restaurants
Namkung, Young
;
Jang, Soo Cheong Shawn
- In:
European journal of marketing : EJM
44
(
2010
)
9/10
,
pp. 1233-1259
Persistent link: https://www.econbiz.de/10008661743
Saved in:
4
Perceived quality, emotions, and behavioral intentions : application of an extended Mehrabian-Russell model to restaurants
Jang, Soocheong
;
Namkung, Young
- In:
Journal of business research : JBR
62
(
2009
)
4
,
pp. 451-460
Persistent link: https://www.econbiz.de/10003839885
Saved in:
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