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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
SST
23
Selbstbedienung
22
Self-service
22
Consumer behaviour
21
Konsumentenverhalten
21
Service quality
15
Customer satisfaction
11
Kundenzufriedenheit
11
El Niños Southern Oscillations (ENSO)
8
Self-service technology (SST)
7
Southern Oscillation Index (SOI)
7
Global Economy
6
Greenhouse Gas Emissions
6
Innovation adoption
6
Innovationsakzeptanz
6
Sea Surface Temperature (SST)
6
Technischer Fortschritt
6
Technological change
6
Volatility
6
Beschwerdemanagement
5
Complaint management
5
Einzelhandel
5
Retail trade
5
self-service technology
5
Electronic Banking
4
Electronic banking
4
Sea surface temperature (SST)
4
Self-service technology
4
Theorie
4
Theory
4
self-service technology (SST)
4
Air transport
3
Airline
3
Fluggesellschaft
3
Luftverkehr
3
Retailing
3
customer satisfaction
3
sea surface temperature (SST)
3
service quality
3
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Undetermined
14
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Article
15
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15
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15
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English
15
Author
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Fan, Alei
2
Mattila, Anna S.
2
Wu, Luorong
2
AlKheder, Sharaf
1
Alalwan, Ali Abdallah
1
Arslan, Seda
1
Arul, S. Thanigai
1
Ayyagari, Madhavi
1
Baabdullah, Abdullah Mohammed
1
Cao, Zhongpeng
1
Cranage, David A.
1
Dao, Hung M.
1
Dwivedi, Yogesh Kumar
1
Gures, Nuriye
1
Inan, Hilal
1
Islam, Rubina
1
Kasilingam, Dharun
1
Kim, Seo Young
1
Lee, Boyoun
1
Letho, Mark
1
Letho, Xinran
1
Li, Shimiao
1
Meuter, Matthew L.
1
Miao, Li
1
Parahoo, Sanjai K.
1
Park, Soona
1
Patil, Pushp
1
Rana, Nripendra P.
1
Salmi Mohd Isa
1
Shaian Kiumarsi
1
Thamaraiselvan, N.
1
Theotokis, Aristeidis
1
Wang, Lina
1
Xiao, Qian
1
Yi, Youjae
1
Zhuang, Weiling
1
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The journal of services marketing
3
International journal of services, economics and management
2
Journal of hospitality marketing & management
2
Information systems management
1
International journal of financial services management : IJFSM
1
International journal of hospitality management
1
International journal of services and operations management
1
Journal of air transport management
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Service business
1
Technological forecasting & social change : an international journal
1
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ECONIS (ZBW)
15
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date (oldest first)
1
An empirical analysis of self-service technologies : mediating role ofcustomer powerlessness
Cao, Zhongpeng
;
Xiao, Qian
;
Zhuang, Weiling
;
Wang, Lina
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 129-142
Persistent link: https://www.econbiz.de/10013407410
Saved in:
2
Viewpoint: internet revolution lessons applied to post-pandemic service delivery (a North American perspective)
Meuter, Matthew L.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 476-481
Persistent link: https://www.econbiz.de/10013407542
Saved in:
3
Causal attributions and overall blame of self-service technology (
SST
) failure : different from service failures by employee and policy
Lee, Boyoun
;
Cranage, David A.
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 61-84
Persistent link: https://www.econbiz.de/10011848322
Saved in:
4
Passengers intentions towards self-services check-in, Kuwait airport as a case study
AlKheder, Sharaf
- In:
Technological forecasting & social change : an …
169
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012804322
Saved in:
5
Self-service technology kiosk design for restaurants : an QFD application
Park, Soona
;
Letho, Xinran
;
Letho, Mark
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012425712
Saved in:
6
Self-service technology recovery : the effect of recovery initiation and locus of responsibility
Dao, Hung M.
;
Theotokis, Aristeidis
- In:
Journal of interactive marketing : a quarterly …
54
(
2021
),
pp. 25-39
Persistent link: https://www.econbiz.de/10012592151
Saved in:
7
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
8
The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysi...
Li, Shimiao
- In:
International journal of services, economics and management
11
(
2020
)
1
,
pp. 48-70
Persistent link: https://www.econbiz.de/10012256814
Saved in:
9
Understanding the intention to use self service technologies in the airline industry
Thamaraiselvan, N.
;
Arul, S. Thanigai
;
Kasilingam, Dharun
- In:
International journal of services, economics and management
10
(
2019
)
2
,
pp. 89-109
Persistent link: https://www.econbiz.de/10012178915
Saved in:
10
Consumer adoption of self-service technologies in the context of the Jordanian banking industry : examining the moderating role of channel types
Baabdullah, Abdullah Mohammed
;
Rana, Nripendra P.
; …
- In:
Information systems management
36
(
2019
)
4
,
pp. 286-305
Persistent link: https://www.econbiz.de/10012199491
Saved in:
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