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~subject:"Dienstleistungsqualität"
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Search: subject:"interactional"
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Dienstleistungsqualität
Gerechtigkeit
82
Justice
82
Organizational behaviour
75
Verhalten in Organisationen
75
interactional justice
56
Arbeitsverhalten
52
Work behaviour
52
Interactional justice
41
Distributive justice
39
Verteilungsgerechtigkeit
36
Rawls's theory of justice
33
Rawls-Gerechtigkeitstheorie
33
procedural justice
28
Führungsstil
23
Leadership style
23
Procedural justice
23
distributive justice
23
Job satisfaction
21
Arbeitszufriedenheit
20
Customer satisfaction
16
Kundenzufriedenheit
16
Service quality
16
Employee retention
14
Mitarbeiterbindung
14
Beziehungsmarketing
12
Organizational justice
12
Relationship marketing
12
Beschwerdemanagement
11
China
11
Complaint management
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Social exchange theory
11
organizational justice
11
Confidence
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Leistungsmotivation
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Social justice
10
Soziale Gerechtigkeit
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Work motivation
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Consumer behaviour
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Casidy, Riza
2
Albrecht, Carmen-Maria
1
Ali, Haider
1
Allen, Alexis M.
1
Bacile, Todd J.
1
Bornemann, Torsten
1
Cheng, Peng
1
Dorofeev, Nikita
1
Fazel, Hesham
1
Gligor, David M.
1
Guo, Wenxia
1
Hattula, Stefan
1
Hoyer, Wayne D.
1
Im, Soo Yeon
1
Khan, Muhammad Ali
1
Kumar, Satinder
1
Kumari, Parveen
1
Lajante, Mathieu
1
Lee, Joseph Lok-Man
1
Liu, Yang
1
MacCormick, Judith S.
1
Masorgo, Nicolò
1
Mattila, Anna S.
1
Muralidharan, Etayankara
1
Newton, Joshua D.
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Ouyang, Zhe
1
Radu, Alexandru
1
Remisch, David
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Saleem, Muhammad Abid
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Seger-Guttmann, Tali
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Services marketing quarterly
2
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1
Global business review
1
International journal of contemporary hospitality management
1
International journal of electronic customer relationship management : IJECRM
1
International journal of physical distribution and logistics management
1
International review on public and non-profit marketing
1
Journal of hospitality marketing & management
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of retailing and consumer services
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1
Can robots recover a service using
interactional
justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
2
Examining the impact of service recovery resilience in the context of product replacement : the roles of perceived procedural and
interactional
justice
Russo, Ivan
;
Masorgo, Nicolò
;
Gligor, David M.
- In:
International journal of physical distribution and …
52
(
2022
)
8
,
pp. 638-672
Persistent link: https://www.econbiz.de/10013455915
Saved in:
3
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
4
Understanding the role of customer incivility and supervisor monitoring in the relationship between customer orientation and frontline employees' emotional exhaustion
Xie, Fang
;
Zhang, Xufan
;
Ye, Jing
;
Zhou, Lulu
;
Zhang, …
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 797-819
Persistent link: https://www.econbiz.de/10014448096
Saved in:
5
Organizational response to goods failure complaints : the role of culture on perceptions of
interactional
justice and customer satisfaction
Muralidharan, Etayankara
;
Guo, Wenxia
;
Fazel, Hesham
; …
- In:
Global business review
22
(
2021
)
6
,
pp. 1327-1344
Persistent link: https://www.econbiz.de/10012660399
Saved in:
6
How trust mediate the effects of perceived justice on loyalty : a study in the context of automotive recall in China
Liu, Yang
;
Cheng, Peng
;
Ouyang, Zhe
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431630
Saved in:
7
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
8
Examining antecedents of reconciliation following service failure and recovery
Radu, Alexandru
;
Surachartkumtonkun, Jiraporn
;
Weaven, Scott
- In:
Journal of strategic marketing
28
(
2020
)
5
,
pp. 417-433
Persistent link: https://www.econbiz.de/10012313910
Saved in:
9
Service recovery, justice perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
Saved in:
10
The mediating role of postrecovery satisfaction in the relationship between justice perceptions and customer attitudes
Lee, Joseph Lok-Man
;
Siu, Noel Yee-Man
;
Zhang, Tracy …
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 22-34
Persistent link: https://www.econbiz.de/10011804122
Saved in:
1
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