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~subject:"Dienstleistungssektor"
~subject:"Hotel industry"
~subject:"Innovation"
~type_genre:"Advisory report"
~type_genre:"Case study"
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Search: "Dienstleistungsqualität"
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Dienstleistungssektor
Hotel industry
Innovation
Dienstleistungsqualität
163
Service quality
163
Qualitätsmanagement
30
Quality management
29
Customer satisfaction
24
Kundenzufriedenheit
24
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23
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6
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5
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1,624
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1,624
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88
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88
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48
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48
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38
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35
Hochschulschrift
25
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23
Fallstudie
23
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23
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20
Conference paper
17
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17
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16
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6
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3
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Dabestani, Reza
2
Shirouyehzad, Hadi
2
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1
Arabzad, S. Mohammad
1
Aryanezhad, Mir-Bahador
1
Aziz, Nisar Ahmed
1
Balbastre-Benavent, Francisco
1
Bravo Sánchez, Carlos
1
Brockmeyer, Rainer
1
Clark, Stephanie
1
Crisafulli, Benedetta
1
Cudney, Elizabeth A.
1
Egg, Gerrit
1
Hsieh, Ling-Feng
1
Hvass, Kristian A.
1
Iacobucci, Dawn
1
Iwaarden, Jos van
1
Kanellopoulos, Dimitris
1
Kwan, Julie
1
Lai, Pei-Chun
1
Lazarinis, Fotis
1
Lin, Li-Hung
1
Lin, Yi-Yin
1
Lofti, Farhad Hosseinzadeh
1
Lotfi, Farhad Hosseinzadeh
1
Masoudi, Ali
1
Meer, Robert van der
1
Michelli, Joseph
1
Michelli, Joseph A.
1
Nicolajsen, Hanne Westh
1
Oliva, Rogelio
1
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1
Poudel, Surya
1
Redondo-Cano, Ana María
1
Scupola, Ada
1
Shahin, Arash
1
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1
Smith, Alan D.
1
Snell, Lan
1
Soltani, Ebrahim
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Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
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International journal of services and operations management
2
The service industries journal
2
Cases on human performance improvement technologies
1
ERIM report series research in management
1
International journal of business information systems : IJBIS
1
International journal of business innovation and research
1
International journal of productivity and quality management : IJPQM
1
Journal of air transport management
1
Journal of travel and tourism marketing
1
Marketing through minefields
1
Materialien zur Bildungsplanung und zur Forschungsförderung
1
Quality management journal : QMJ
1
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
1
Service business : an international journal
1
Services marketing cases in emerging markets : an asian perspective
1
Services marketing quarterly
1
System Dynamics für die Finanzindustrie : simulieren und analysieren dynamisch-komplexer Probleme
1
The journal of business & industrial marketing
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
24
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1
Managing customer complaints : the case of Imperial Orchid Hotels in Thailand
Singh, Jaywant
;
Crisafulli, Benedetta
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 35-43)
.
2017
Persistent link: https://www.econbiz.de/10011537859
Saved in:
2
Kundenzentriert und gemeinsam kreativ : Service Design bei der WISAG
Egg, Gerrit
;
Speicher, Nadine
- In:
Service Design : innovative Services und exzellente …
,
(pp. 157-168)
.
2017
Persistent link: https://www.econbiz.de/10011735407
Saved in:
3
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
4
Bringing service standards to life
Kwan, Julie
;
Clark, Stephanie
;
Villachica, Steven W.
- In:
Cases on human performance improvement technologies
,
(pp. 154-181)
.
2015
Persistent link: https://www.econbiz.de/10011610824
Saved in:
5
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
6
An AHP/DEA ranking method based on service quality approach : a case study in hotel industry
Shirouyehzad, Hadi
;
Lofti, Farhad Hosseinzadeh
; …
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 434-445
Persistent link: https://www.econbiz.de/10009745032
Saved in:
7
A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
3
,
pp. 289-308
Persistent link: https://www.econbiz.de/10009574594
Saved in:
8
A transparent role of information systems within business proccesses : a case study
Verboom, Menno
(
contributor
);
Iwaarden, Jos van
(
contributor
)
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002362283
Saved in:
9
Investigating issues and challenges for customer involvement in business services innovation
Nicolajsen, Hanne Westh
;
Scupola, Ada
- In:
The journal of business & industrial marketing
26
(
2011
)
5
,
pp. 368-376
Persistent link: https://www.econbiz.de/10009272392
Saved in:
10
QFD application in the hospitality industry : a hotel case study
Paryani, Kioumars
;
Masoudi, Ali
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
17
(
2010
)
1
,
pp. 7-28
Persistent link: https://www.econbiz.de/10003962108
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