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~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Service encounter quality
6
Customer satisfaction
5
Dienstleistungsqualität
4
Kundenzufriedenheit
4
Service quality
4
Customer service
3
Kundenservice
3
Consumer behaviour
2
Cultural values
2
Expectation
2
Healthcare
2
Implicit contracts
2
Implizite Kontrakte
2
Iran
2
Konsumentenverhalten
2
Perception
2
Psychological contract fulfillment
2
Service industry
2
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Beziehungsmarketing
1
Customer loyalty
1
Innovative work behavior
1
Job satisfaction
1
Overall justice
1
Perceived HPWS
1
Perceived risk
1
Perceived value
1
Prosocial service behavior
1
Quality management
1
Qualitätsmanagement
1
Relationship marketing
1
Service-oriented HPWS
1
Social values
1
Soziale Werte
1
Work behaviour
1
loyalty
1
patient participation
1
satisfaction
1
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English
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Asante, Daniel
2
Asante, Eric Adom
2
Kwamega, Michael
2
Tang, Chunyong
2
Opoku-Danso, Alexander
1
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Journal of retailing and consumer services
2
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ECONIS (ZBW)
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Leveraging perceived HPWS to improve
service
encounter
quality
in high-contact service industries
Asante, Daniel
;
Tang, Chunyong
;
Asante, Eric Adom
; …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303270
Saved in:
2
In pursuit of
service
encounter
quality
: will service-oriented high-performance work systems benefit high-contact service industries?
Asante, Daniel
;
Tang, Chunyong
;
Kwamega, Michael
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366345
Saved in:
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