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~subject:"Disconfirmation"
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Disconfirmation
Consumer behaviour
46
Konsumentenverhalten
46
Customer satisfaction
43
Kundenzufriedenheit
43
Dienstleistungsqualität
26
Service quality
26
Beziehungsmarketing
18
Relationship marketing
18
disconfirmation
18
Erwartungsbildung
16
Expectation formation
16
Online retailing
12
Online-Handel
12
Social Web
9
Social web
9
Theorie
9
Theory
9
Emotion
8
satisfaction
8
Gastronomie
7
Restaurant industry
7
Satisfaction
7
Viral marketing
7
Virales Marketing
7
Beschwerdemanagement
6
Brand management
6
Complaint management
6
E-commerce
6
Experiment
6
Internet marketing
6
Markenführung
6
Online-Marketing
6
Brand image
5
Electronic Commerce
5
Expectation disconfirmation
5
Innovation adoption
5
Innovationsakzeptanz
5
Markenimage
5
USA
5
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10
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13
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13
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English
13
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Altinay, Levent
1
Benbasat, Izak
1
Briggs, Elten
1
Burton-Jones, Andrew
1
Chang, Hsin-Cheng
1
Cho, Jeewon
1
Chung, Jae-eun
1
Daugherty, Patricia J.
1
Deng, Demi
1
Ding, Yi
1
Grange, Camille
1
Harrington, Robert J.
1
Kim, Soyeon
1
Kwan, Ho Yan
1
Landry, Timothy D.
1
Li, Hengyun
1
Medina Molina, Cayetano
1
Medina, Cayetano
1
Moreno, Manuel Rey
1
Moreno, Ramón Rufín
1
Olya, Hossein G. T.
1
Park, Insu
1
Rao, H. Raghav
1
Rey, Manuel
1
Rufín, Ramón
1
Saunders, Stephen G.
1
Seo, Soobin
1
Siu, Noel Yee-Man
1
Suh, Yong Gu
1
Tsai, Huei-Ting
1
Tsai, Ming-Tien
1
Xie, Karen L.
1
Zhang, Tracy Junfeng
1
Zhang, Zili
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International journal of contemporary hospitality management
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
Decision sciences : DS
1
Electronic commerce research
1
International journal of hospitality management
1
Journal of business research : JBR
1
Journal of service theory and practice : JSTP
1
Management decision : MD
1
Service business
1
The journal of business & industrial marketing
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ECONIS (ZBW)
13
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1
Action and inaction regret in fine-dining decisions : the impact of the focal customer, sommelier and dining companion
Deng, Demi
;
Seo, Soobin
;
Harrington, Robert J.
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4238-4258
Persistent link: https://www.econbiz.de/10014430107
Saved in:
2
Reference effects and customer engagement in a museum visit
Siu, Noel Yee-Man
;
Zhang, Tracy Junfeng
;
Kwan, Ho Yan
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 482-508
Persistent link: https://www.econbiz.de/10013164473
Saved in:
3
The effects of consumer experience and
disconfirmation
on the timing of online review : field evidence from the restaurant business
Li, Hengyun
;
Xie, Karen L.
;
Zhang, Zili
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012146212
Saved in:
4
Service employee evaluations of customer tips : an expectations-
disconfirmation
tip gap approach
Saunders, Stephen G.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 796-812
Persistent link: https://www.econbiz.de/10011392416
Saved in:
5
With a little help from my friends : cultivating serendipity in online shopping environments
Grange, Camille
;
Benbasat, Izak
;
Burton-Jones, Andrew
- In:
Information & management : the internat. journal of …
56
(
2019
)
2
,
pp. 225-235
Persistent link: https://www.econbiz.de/10011997630
Saved in:
6
Modelling continued use of information systems from a forward-looking perspective : antecedents and consequences of hope and anticipated regret
Ding, Yi
- In:
Information & management : the internat. journal of …
55
(
2018
)
4
,
pp. 461-471
Persistent link: https://www.econbiz.de/10011857457
Saved in:
7
A framework of satisfaction for continually delivered business services
Briggs, Elten
;
Landry, Timothy D.
;
Daugherty, Patricia J.
- In:
The journal of business & industrial marketing
31
(
2016
)
1
,
pp. 112-122
Persistent link: https://www.econbiz.de/10011539353
Saved in:
8
Asymmetric modeling of intention to purchase tourism weather insurance and loyalty
Olya, Hossein G. T.
;
Altinay, Levent
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2791-2800
Persistent link: https://www.econbiz.de/10011506893
Saved in:
9
Predicting repurchase intention for online clothing brands in Taiwan : quality
disconfirmation
, satisfaction, and corporate social responsibility
Tsai, Huei-Ting
;
Chang, Hsin-Cheng
;
Tsai, Ming-Tien
- In:
Electronic commerce research
16
(
2016
)
3
,
pp. 375-399
Persistent link: https://www.econbiz.de/10011556564
Saved in:
10
Multiple reference effects on restaurant evaluations : a cross-cultural study
Kim, Soyeon
;
Chung, Jae-eun
;
Suh, Yong Gu
- In:
International journal of contemporary hospitality management
28
(
2016
)
7
,
pp. 1441-1466
Persistent link: https://www.econbiz.de/10011596227
Saved in:
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