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~subject:"E-commerce"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Konferenzschrift"
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E-commerce
Service quality
Consumer behaviour
49,550
Konsumentenverhalten
49,550
Relationship marketing
6,809
Beziehungsmarketing
6,808
Brand management
5,816
Markenführung
5,816
Brand image
5,390
Markenimage
5,390
Customer satisfaction
4,606
Kundenzufriedenheit
4,605
Online retailing
4,046
Online-Handel
4,046
Dienstleistungsqualität
3,650
Social Web
3,606
Social web
3,606
Theory
3,572
Theorie
3,567
Internet marketing
3,522
Online-Marketing
3,520
Brand
3,186
Markenartikel
3,137
USA
2,968
United States
2,957
Einzelhandel
2,925
Retail trade
2,923
Advertising effects
2,704
Werbewirkung
2,704
Emotion
2,562
Electronic Commerce
2,486
Viral marketing
2,261
Virales Marketing
2,261
Experiment
2,198
Advertising
2,113
Werbung
2,091
Confidence
1,945
Vertrauen
1,942
Preismanagement
1,663
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1,663
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108
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Sammelwerk
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Aufsatzsammlung
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Case study
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Fallstudie
12
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Han, Heesup
30
Mattila, Anna S.
24
Prentice, Catherine
17
Balaji, M. S.
14
Line, Nathaniel D.
14
McColl-Kennedy, Janet R.
14
Klaus, Philipp
13
Prybutok, Victor R.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Law, Chun Hung Roberts
12
Xu, Xun
12
Gursoy, Dogan
11
Hanks, Lydia
11
Jang, Soocheong
11
Miao, Li
11
Quach, Sara
11
Gustafsson, Anders
10
Hollebeek, Linda D.
10
Jebarajakirthy, Charles
10
Schramm-Klein, Hanna
10
Sreejesh, S.
10
Voorhees, Clay M.
10
Amin, Muslim
9
Dwivedi, Yogesh Kumar
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Sharma, Piyush
9
Sparks, Beverley
9
Wu, Luorong
9
Ahn, Jiseon
8
Ali, Faizan
8
Benbasat, Izak
8
Carlson, Jamie
8
Grewal, Dhruv
8
Harun, Ahasan
8
Kim, Woo Gon
8
Mainardes, Emerson Wagner
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Park, Jungkun
8
Prashar, Sanjeev
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AMCIS <15, 2009, San Francisco, Calif.>
1
Allgemeine Gesellschaft für Philosophie in Deutschland
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Digital Marketing & eCommerce Conference <4., 2023, Barcelona>
1
European Marketing Academy
1
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
1
International Conference on Advances in National Brand and Private Label Marketing (NB&PL) <10., 2023, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <9., 2022, Barcelona>
1
Konsum im Wandel - das Transformative Potenzial <Veranstaltung> <2017, Klagenfurt>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Springer Fachmedien Wiesbaden
1
Tagung Wirtschaftsethische Fragen der E-Economy <2001, Stuttgart>
1
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Published in...
All
Journal of retailing and consumer services
369
International journal of hospitality management
208
Journal of business research : JBR
185
The journal of services marketing
112
Journal of hospitality marketing & management
85
International journal of contemporary hospitality management
82
Journal of travel and tourism marketing
73
The service industries journal
70
Cogent business & management
66
Services marketing quarterly
64
Journal of internet commerce
63
Electronic commerce research
61
International journal of electronic marketing and retailing : IJEMR
60
Asia Pacific journal of marketing and logistics
53
Journal of retailing
48
Journal of service research : JSR
47
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
45
International journal of business information systems : IJBIS
44
Psychology & marketing
44
International journal of e-business research : an official publication of the Information Resources Management Association
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
International journal of retail & distribution management
39
Service business
39
Information systems research : ISR
37
Tourism management : research, policies, practice
37
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
36
The international review of retail, distribution and consumer research
36
Journal of service management
34
Journal of the Academy of Marketing Science
34
Management science : journal of the Institute for Operations Research and the Management Sciences
34
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
32
Electronic commerce research and applications
31
International journal of quality and service sciences
31
Journal of management information systems : JMIS
31
Technological forecasting & social change : an international journal
31
International journal of consumer studies
30
International journal of retail and distribution management
30
Journal of air transport management
30
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
30
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ECONIS (ZBW)
5,831
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1
Patient preferences, referral process, and access to specialized care : is patient choice constrained?
Huguet, Marius
;
Joutard, Xavier
;
Perrier, Lionel
- In:
Applied economics
56
(
2024
)
8
,
pp. 978-996
Persistent link: https://www.econbiz.de/10014446256
Saved in:
2
How responsive should a firm be to customers' expectations?
Fruchter, Gila E.
;
Wiszniewska-Matyszkiel, Agnieszka
- In:
European journal of operational research : EJOR
314
(
2024
)
1
,
pp. 323-339
Persistent link: https://www.econbiz.de/10014456862
Saved in:
3
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
4
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
5
What drives consumers to use local online retail platforms? : the influence of non-place-specific and place-specific motives
Hagen, Daphne
;
Spierings, Bas
;
Weltevreden, Jesse
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462227
Saved in:
6
Service quality, satisfaction and behavioural intentions in sport child camps : participants and parents' perspectives
Sousa, Marisa
;
Gonçalves, Celina
;
Biscaia, Rui
; …
- In:
International journal of sports marketing & sponsorship
25
(
2024
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10014504784
Saved in:
7
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
8
Determinants of intention to revisit in hospitality industry : a cross-cultural study based on GLOBE Project
Nazarian, Alireza
;
Shabankareh, Mohammadjavad
; …
- In:
Journal of international consumer marketing
36
(
2024
)
1
,
pp. 62-79
Persistent link: https://www.econbiz.de/10014515015
Saved in:
9
The pricing strategies of online grocery retailers
Aparicio, Diego
;
Metzman, Zachary
;
Rigobón, Roberto
- In:
Quantitative marketing and economics : QME
22
(
2024
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014515854
Saved in:
10
Eliminating customer experience pain points in complex customer journeys through smart service solutions
Holz, Heiko F.
;
Becker, Marc
;
Blut, Markus
;
Paluch, Stefanie
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 592-609
Persistent link: https://www.econbiz.de/10014467620
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