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~subject:"Emotion"
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Search: subject:"customer citizenship behavior"
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Emotion
Consumer behaviour
43
Konsumentenverhalten
43
Beziehungsmarketing
39
Relationship marketing
39
Arbeitsverhalten
34
Work behaviour
34
Customer citizenship behavior
33
Dienstleistungsqualität
23
Service quality
23
Customer satisfaction
22
Kundenzufriedenheit
22
customer citizenship behavior
12
Brand management
8
Markenführung
8
Corporate social responsibility
7
Corporate Social Responsibility
6
Value co-creation
6
Confidence
4
Customer integration
4
Customer value
4
Dienstleistungssektor
4
Kundenintegration
4
Service industry
4
Social Web
4
Social web
4
Vertrauen
4
Beschwerdemanagement
3
Betriebliche Wertschöpfung
3
Brand image
3
Complaint management
3
Corporate reputation
3
Customer citizenship behavior (CCB)
3
Customer participation
3
Customer participation behavior
3
Einzelhandel
3
Firmenimage
3
Kundenwert
3
Markenimage
3
Personality psychology
3
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Akbari, Mohsen
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Cai, Jian
1
Chang, Ya Ping
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Chiu, Yen-Ting Helena
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Dung Minh Nguyen
1
Esmaeilpour, Reza
1
Guo, Gongxing
1
Hu, JiaJing
1
Hwang, Kumju
1
Jang, Jichul
1
Kim, Misun
1
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1
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Liu, Yan
1
Ma, Xiuli
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Sun, Hui
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Yang, Shuang
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International journal of consumer studies
1
International journal of hospitality management
1
Journal of financial services marketing
1
Journal of hospitality marketing & management
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Journal of marketing for higher education
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Journal of retailing and consumer services
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Journal of service theory and practice
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The journal of product & brand management
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Tourism management : research, policies, practice
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ECONIS (ZBW)
9
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1
Tourist personality, value co-creation, and emotional well-being
Uslu, Abdullah
;
Tosun, Petek
- In:
International journal of consumer studies
48
(
2024
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10014465867
Saved in:
2
Customer service quality, emotional brand attachment and customer citizenship behaviors : findings from an emerging higher education market
Sharif, Khurram
;
Lemine, Mouna Sidi
- In:
Journal of marketing for higher education
34
(
2024
)
1
,
pp. 18-43
Persistent link: https://www.econbiz.de/10014566927
Saved in:
3
The effects of similarity of values, religious values, and empathy on bank commitment to CSR and customers' internal and behavioral responses : evidence from Guilan Province in Ira...
Zidehsaraei, Maryam
;
Esmaeilpour, Reza
;
Akbari, Mohsen
- In:
Journal of financial services marketing
29
(
2024
)
1
,
pp. 154-170
Persistent link: https://www.econbiz.de/10014479262
Saved in:
4
Corporate social responsibility authenticity as an antecedent to
customer
citizenship
behavior
: evidence from hospitality industry in Taiwan
Dung Minh Nguyen
;
Chiu, Yen-Ting Helena
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 477-504
Persistent link: https://www.econbiz.de/10014281024
Saved in:
5
I know you, you know me : the effects of customer empathy and employee self-disclosure on
customer
citizenship
behavior
Kim, Misun
;
Jang, Jichul
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 23-45
Persistent link: https://www.econbiz.de/10014301936
Saved in:
6
Effects of online brand community rituals on
customer
citizenship
behavior
: exploring the sequential mediation mechanism
Yang, Shuang
;
Tang, Jiarong
;
Cai, Jian
;
Guo, Gongxing
- In:
The journal of product & brand management
32
(
2023
)
3
,
pp. 393-405
Persistent link: https://www.econbiz.de/10014229053
Saved in:
7
Treat for affection? : customers' differentiated responses to pro-customer deviance
Hu, JiaJing
;
Ma, Xiuli
;
Xu, Xiaowei
;
Liu, Yan
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366136
Saved in:
8
Pride, mindfulness, public self-awareness, affective satisfaction, and customer citizenship behaviour among green restaurant customers
Hwang, Kumju
;
Lee, Bora
- In:
International journal of hospitality management
83
(
2019
),
pp. 169-179
Persistent link: https://www.econbiz.de/10012122059
Saved in:
9
Effect of social support on customer satisfaction and citizenship behavior in online brand communities : the moderating role of support source
Zhu, Dong Hong
;
Sun, Hui
;
Chang, Ya Ping
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 287-293
Persistent link: https://www.econbiz.de/10011528724
Saved in:
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