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~subject:"Expectation disconfirmation"
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Expectation disconfirmation
Consumer behaviour
46
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Customer satisfaction
43
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43
Dienstleistungsqualität
26
Service quality
26
Beziehungsmarketing
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disconfirmation
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Erwartungsbildung
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Expectation formation
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Disconfirmation
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Online retailing
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Online-Handel
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satisfaction
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Aquino, Karl
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International journal of hospitality management
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ECONIS (ZBW)
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1
Meaning and willingness to pay : the role of expectation
disconfirmation
Assadi, Peyman
;
Assadi, Pooria
- In:
Journal of economic and administrative sciences
39
(
2023
)
4
,
pp. 1044-1062
Persistent link: https://www.econbiz.de/10014502202
Saved in:
2
When positive reviews backfire : the effect of review dispersion and expectation
disconfirmation
on Airbnb guests' experiences
Zhang, Lu
;
Wei, Wei
;
Line, Nathaniel D.
;
Cheng, Yusi
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012585693
Saved in:
3
Do customers share the same perspective? : a study on online OTAs ratings versus user ratings of Hong Kong hotels
Leung, Rosanna
;
Au, Norman
;
Liu, Jianwei
;
Law, Chun …
- In:
Journal of vacation marketing : an international journal
24
(
2018
)
2
,
pp. 103-117
Persistent link: https://www.econbiz.de/10011876140
Saved in:
4
Who cares if "service with a smile" is authentic? : an expectancy-based model of customer race and differential service reactions
Houston, Lawrence
;
Grandey, Alicia
;
Sawyer, Katina
- In:
Organizational behavior and human decision processes : …
144
(
2018
),
pp. 85-96
Persistent link: https://www.econbiz.de/10011843683
Saved in:
5
When beauty backfires : the effects of server attractiveness on consumer taste perceptions
Lin, Lily
;
Hoegg, JoAndrea
;
Aquino, Karl
- In:
Journal of retailing
94
(
2018
)
3
,
pp. 296-311
Persistent link: https://www.econbiz.de/10011930796
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