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~subject:"Financial audit"
~subject:"Hotel industry"
~subject:"Kundenzufriedenheit"
~subject:"Wirtschaftsprüfung"
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Financial audit
Hotel industry
Kundenzufriedenheit
Wirtschaftsprüfung
Dienstleistungsqualität
20,642
Service quality
20,468
Customer satisfaction
6,123
Konsumentenverhalten
4,243
Consumer behaviour
4,240
Beziehungsmarketing
3,844
Relationship marketing
3,833
Qualitätsmanagement
2,529
Quality management
2,471
Krankenhaus
1,786
Hospital
1,771
Gesundheitsversorgung
1,514
Health care
1,514
USA
1,368
United States
1,355
Gesundheitswesen
1,229
Health care system
1,212
Produktqualität
1,180
Product quality
1,179
Theorie
1,125
Customer service
1,103
Kundenservice
1,103
Theory
1,092
Dienstleistungssektor
1,033
Service industry
1,026
Deutschland
955
Germany
907
service quality
795
Beschwerdemanagement
790
Complaint management
790
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784
Schule
728
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718
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694
Electronic Commerce
682
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678
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1,809
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7,367
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7,157
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7,157
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197
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197
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107
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107
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101
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79
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75
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68
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68
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67
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35
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35
Collection of articles of several authors
19
Sammelwerk
19
Aufsatzsammlung
13
Konferenzschrift
11
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7
Bibliography included
7
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7
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7
Conference proceedings
5
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3
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3
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3
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3
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3
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3
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2
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8,727
German
188
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2
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1
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Han, Heesup
36
Mattila, Anna S.
25
Prentice, Catherine
24
Li, Chan
21
Prybutok, Victor R.
21
Michas, Paul N.
19
Usman, Osly
19
Knechel, W. Robert
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
Shahin, Arash
18
Sharma, Piyush
18
Chi, Wuchun
17
Francis, Jere R.
17
Gul, Ferdinand A.
17
Balaji, M. S.
16
Lamoreaux, Phillip T.
16
Seidel, Timothy A.
16
Wong, IpKin Anthony
16
Myers, Linda A.
15
Gunn, Joshua L.
14
Lennox, Clive S.
14
McColl-Kennedy, Janet R.
14
Sparks, Beverley
14
Söderlund, Magnus
14
Zhang, Min
14
Aobdia, Daniel
13
Raman, Krishnamurthy K.
13
Svanström, Tobias
13
Yang, Zhifeng
13
Asthana, Sharad
12
Bilgihan, Anil
12
DeFond, Mark L.
12
Gustafsson, Anders
12
Lobo, Gerald J.
12
Quick, Reiner
12
Vanstraelen, Ann
12
Wu, Donghui
12
Zhang, Ping
12
Zhou, Jian
12
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
National Bureau of Economic Research
3
Nomos Verlagsgesellschaft
3
Books on Demand GmbH <Norderstedt>
2
Springer Fachmedien Wiesbaden
2
Universität Ulm
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Organization for Quality Control
1
European Society for Opinion and Marketing Research
1
Great Britain / Dept. of Employment
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
United States / Bureau of the Census
1
Universiteit Antwerpen / Faculteit Toegepaste Economische Wetenschappen
1
University College London / Department of Economics
1
Universität Konstanz
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
epubli GmbH
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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International journal of hospitality management
271
Journal of retailing and consumer services
217
Auditing : a journal of practice & theory
169
Journal of business research : JBR
151
The journal of services marketing
130
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
128
The service industries journal
111
International journal of contemporary hospitality management
109
Journal of hospitality marketing & management
109
Journal of travel and tourism marketing
94
The accounting review : a publication of the American Accounting Association
91
Tourism management : research, policies, practice
82
Cogent business & management
77
Services marketing quarterly
76
Managerial auditing journal
66
Journal of air transport management
65
Service business
64
The TQM journal : the international review of organizational improvement
63
International journal of auditing : IJA
61
International journal of quality and service sciences
57
International journal of services and operations management
57
Accounting horizons : a quarterly publication of the American Accounting Association
56
International journal of quality & reliability management
53
Total quality management & business excellence
53
Journal of service research : JSR
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
International journal of productivity and quality management : IJPQM
49
International journal of services, economics and management
46
Asia Pacific journal of marketing and logistics
45
Journal of service management
45
Journal of Asian finance, economics and business : JAFEB
44
Managing service quality : MSQ ; an international journal
41
Journal of accounting and public policy
40
Quality management journal : QMJ
37
The international journal of bank marketing : IJBM
37
Advances in accounting : a research annual
34
Tourism management perspectives : TMP
33
Journal of service research
30
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
29
International journal of services and operations management : IJSOM
29
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ECONIS (ZBW)
8,902
EconStor
8
OLC EcoSci
4
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8731
Identifikation von Servicelücken bei Dienstleistungsunternehmen : die Anwendung des ISL-Ansatzes am Beispiel einer multifunktionalen Sportanlage
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 287-303)
.
2007
Persistent link: https://www.econbiz.de/10003595993
Saved in:
8732
Mitarbeiterverhalten und -attraktivität als Excellence-Treiber im Service Encounter
Fichtel, Sina
;
Meyer, Anton
;
Specht, Nina
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 329-345)
.
2007
Persistent link: https://www.econbiz.de/10003596020
Saved in:
8733
Service Excellence durch Prosocial Service Performance
Coenen, Christian
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 423-440)
.
2007
Persistent link: https://www.econbiz.de/10003596227
Saved in:
8734
The nature of learning about customers in a customer service setting : a study of frontline contact persons
Wägar, Karolina
-
2007
Persistent link: https://www.econbiz.de/10003598810
Saved in:
8735
The importance of hotel employee service attitude and the satisfaction of international tourists
Kuo, Chun-Min
- In:
The service industries journal
27
(
2007
)
7/8
,
pp. 1073-1085
Persistent link: https://www.econbiz.de/10003598958
Saved in:
8736
Durch guten Service zum Autoverkauf : Servicequalität von Werkstätten als Entscheidungskriterium für den Wiederkauf von Automobilen
Partl, Mario
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003527965
Saved in:
8737
Die Vergissmeinnicht-Strategie : wie sie beim Kunden positiv in Erinnerung bleiben
Ronzal, Wolfgang
-
2007
Persistent link: https://www.econbiz.de/10003532703
Saved in:
8738
Perceived quality of mobile services : a segment-specific analysis
Dickinger, Astrid
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003534786
Saved in:
8739
Flow-Erleben bei persönlich erbrachten Dienstleistungen
Tunder, Ralph
;
Irion, Tobias
- In:
Zeitschrift für Management : ZfM
2
(
2007
)
4
,
pp. 353-372
Persistent link: https://www.econbiz.de/10003554085
Saved in:
8740
Hotel Atlantic Kempinski : von Eichhörnchen, Bibern und Wildgänsen
Heinemann, Sebastian
;
Winter, Oliver
- In:
Internal Branding : wie Sie Ihre Mitarbeiter zu …
,
(pp. 197-213)
.
2007
Persistent link: https://www.econbiz.de/10003555016
Saved in:
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