The importance of hotel employee service attitude and the satisfaction of international tourists
Year of publication: |
2007
|
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Authors: | Kuo, Chun-Min |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 27.2007, 7/8, p. 1073-1085
|
Subject: | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Urlaubsverhalten | Holiday behaviour | Tourismusforschung | Tourism research |
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