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~subject:"Frontline employees"
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Frontline employees
frontline employees
55
Customer service
49
Kundenservice
49
Relationship marketing
45
Beziehungsmarketing
44
Dienstleistungsqualität
44
Service quality
44
Job satisfaction
41
Salespeople
41
Verkaufspersonal
41
Arbeitszufriedenheit
39
Arbeitskräfte
34
Workforce
34
Arbeitsverhalten
31
Customer satisfaction
31
Work behaviour
31
Kundenzufriedenheit
30
Leistungsmotivation
25
Work motivation
25
Dienstleistungssektor
23
Service industry
23
Emotion
20
Employee retention
19
Mitarbeiterbindung
19
Consumer behaviour
16
Konsumentenverhalten
16
Tourism employees
14
Tourismusberufe
14
Einzelhandel
13
Retail trade
13
Führungsstil
11
Hotel industry
11
Leadership style
11
Hotellerie
10
Job performance
10
Arbeitsleistung
9
Creativity
9
Hospitality industry
9
Innovation
9
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Undetermined
72
Free
1
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Article
85
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Article in journal
62
Aufsatz in Zeitschrift
62
research-article
17
conceptual-paper
2
Aufsatz im Buch
1
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1
non-article
1
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English
83
Undetermined
2
Author
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Aladwan, Khaled
4
Fish, Alan
4
Babakus, Emin
3
Bhanugopan, Ramudu
3
Patterson, Paul G.
3
Yavas, Ugur
3
Bharwani, Sonia
2
Black, William C.
2
Bock, Dora Elizabeth
2
Boukis, Achilleas
2
Buranapin, Siriwut
2
Daskin, Mustafa
2
Folse, Judith Anne Garretson
2
Fu, Xiaoxiao
2
Gaur, Sanjaya Singh
2
Groth, Markus
2
Guchait, Priyanko
2
Hartline, Michael D.
2
Hennig-Thurau, Thorsten
2
Herjanto, Halimin
2
Iyer, Rajesh
2
Jauhari, Vinnie
2
Jha, Sumi
2
Johlke, Mark C.
2
Karatepe, Osman M.
2
Leo, Cheryl
2
Lin, Jo-Hui
2
Martin, Thomas
2
Melton, Horace
2
Meyer, Heather M.
2
Miao, Li
2
Ngo, Liem Viet
2
Papastathopoulos, Avraam
2
Paul, Michael
2
Robinson, Stacey
2
Russell-Bennett, Rebekah
2
Schepers, Jeroen J. L.
2
Schulz, Steven A.
2
Sengupta, Aditi Sarkar
2
Sharma, Piyush
2
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Journal of business research : JBR
8
Journal of retailing
5
Journal of retailing and consumer services
5
International Journal of Contemporary Hospitality Management
4
International journal of hospitality management
4
Journal of Services Marketing
4
The journal of services marketing
4
International journal of contemporary hospitality management
3
International Journal of Bank Marketing
2
International journal of bank marketing
2
Journal of Business Research
2
Journal of service management
2
Journal of service theory and practice : JSTP
2
Journal of the Academy of Marketing Science
2
Tourism management : research, policies, practice
2
Tourism management perspectives : TMP
2
A Research Agenda for Service Marketing
1
Asia Pacific Journal of Marketing and Logistics
1
Asia Pacific journal of marketing and logistics
1
Asia-Pacific Journal of Business Administration
1
Asia-Pacific journal of business administration
1
Employee Relations
1
Employee relations
1
European Journal of Marketing
1
European business review
1
European journal of marketing : EJM
1
European management journal
1
GITAM journal of management : a quarterly publication of GITAM Institute of Management
1
Human Resource Management International Digest
1
IIMB management review
1
Industrial and Commercial Training
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Commerce and Management
1
International journal of commerce and management
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of retail and distribution management
1
Journal of Management Development
1
Journal of Service Theory and Practice
1
Journal of air transport management
1
Journal of business ethics : JOBE
1
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ECONIS (ZBW)
63
Other ZBW resources
20
RePEc
2
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1
Unethical customer behaviour : causes and consequences
Mayr, Kathrin
;
Schwendtner, Teresa
;
Teller, Christoph
; …
- In:
International journal of retail and distribution management
50
(
2022
)
13
,
pp. 200-224
Persistent link: https://www.econbiz.de/10013552657
Saved in:
2
Emotions in service encounters : a review and research agenda
Delcourt, Cécile
- In:
A Research Agenda for Service Marketing
,
(pp. 93-129)
.
2024
Persistent link: https://www.econbiz.de/10014517956
Saved in:
3
Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.
;
Lorenz, Melanie P.
;
Hall, Kristina …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 422-440
Persistent link: https://www.econbiz.de/10014325997
Saved in:
4
Customer influence on frontline employee work engagement
Yoo, Jaewon
;
Chen, Jing
;
Frankwick, Gary L.
- In:
International journal of bank marketing
41
(
2023
)
6
,
pp. 1443-1463
Persistent link: https://www.econbiz.de/10014332201
Saved in:
5
Experiences from the international frontlines : an exploration of the perceptions of airport employees during the COVID-19 pandemic
Tuchen, Stefan
;
Nazemi, Mohsen
;
Ghelfi-Waechter, Signe Maria
- In:
Journal of air transport management
109
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014283382
Saved in:
6
How and why (imagined) online reviews impact frontline retail encounters
Marder, Ben
;
Angell, Robert J.
;
Boyd, Eric
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 265-279
Persistent link: https://www.econbiz.de/10014321993
Saved in:
7
Empathetic creativity for
frontline
employees
in the age of service robots : conceptualization and scale development
Do, Khoa The
;
Gip, Huy
;
Guchait, Priyanko
;
Wang, Chen-Ya
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 433-466
Persistent link: https://www.econbiz.de/10014338160
Saved in:
8
Vulnerability on the frontline : systematic review and meta-analysis of frontline employee vulnerability
Riedel, Aimee
;
Beatson, Amanda
;
Worsteling, Asha
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 867-895
Persistent link: https://www.econbiz.de/10014456480
Saved in:
9
Frontline
employees
'
Gillson, Stephanie T.
;
Beatty, Sharon E.
;
Northington, …
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 771-796
Persistent link: https://www.econbiz.de/10014448092
Saved in:
10
Enforcement of service rules by
frontline
employees
: a conceptual model and research propositions
Ifie, Kemefasu
;
Mousavi, Sahar
;
Xie, Junyi
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013468745
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