Islam, Shahidul; Muhamad, Nazlida - In: Journal of business and economic analysis : (JBEA) 4 (2021) 2, pp. 119-130
measure patients’ trio need satisfaction toward doctor service quality (DSQ), nurse caring quality (NCQ), and hospital … environment quality (HEQ) and compare the effects of perceived, expected, and service quality gap on patient satisfaction …. Multiple regression analysis was used to explain the patient satisfaction. The result shows that the perceived service quality …