//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Health care"
~subject:"Krankenhaus"
~subject:"Kundenzufriedenheit"
~subject:"Produktqualität"
~type_genre:"Conference paper"
~type_genre:"Conference proceedings"
~type_genre:"Übersichtsarbeit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 7 applied filters
Year of publication
From:
To:
Subject
All
Health care
Krankenhaus
Kundenzufriedenheit
Produktqualität
Dienstleistungsqualität
233
Service quality
233
Customer satisfaction
58
Qualitätsmanagement
52
Quality management
51
Deutschland
36
Germany
36
Consumer behaviour
31
Konsumentenverhalten
31
Beziehungsmarketing
28
Relationship marketing
28
Hochschule
24
Higher education institution
22
Hospital
20
Gesundheitswesen
17
Product quality
17
Dienstleistungssektor
15
Kongress
15
Service industry
15
Evaluation
14
Gesundheitsversorgung
14
Health care system
14
Welt
14
World
14
Bewertung
13
Financial audit
13
Wirtschaftsprüfung
13
Mobile communications
11
Mobilkommunikation
11
Regulation
11
Regulierung
11
Theorie
11
Theory
11
EU countries
10
EU-Staaten
10
Patienten
10
more ...
less ...
Online availability
All
Undetermined
46
Free
12
Type of publication
All
Article
70
Book / Working Paper
18
Type of publication (narrower categories)
All
Conference paper
Conference proceedings
Übersichtsarbeit
Article in journal
6,899
Aufsatz in Zeitschrift
6,899
Graue Literatur
433
Non-commercial literature
433
Working Paper
385
Arbeitspapier
373
Aufsatz im Buch
246
Book section
246
Hochschulschrift
119
Thesis
81
Konferenzbeitrag
74
Collection of articles of several authors
53
Sammelwerk
53
Aufsatzsammlung
33
Case study
33
Fallstudie
33
Konferenzschrift
21
Collection of articles written by one author
15
Sammlung
15
Amtsdruckschrift
4
Bibliografie
4
Government document
4
Systematic review
4
Bibliografie enthalten
3
Bibliography included
3
Forschungsbericht
3
Guidebook
3
Interview
3
Ratgeber
3
Reprint
3
Accompanied by computer file
2
Advisory report
2
Article
2
Elektronischer Datenträger als Beilage
2
Gutachten
2
Handbook
2
Handbuch
2
more ...
less ...
Language
All
English
83
German
6
Author
All
He, Zhen
3
Dranove, David
2
Jin, Ginger Zhe
2
Nuttawut Rojniruttikul
2
Raharjo, Hendry
2
Thawesaengskulthai, Natcha
2
Wongrukmit, Patcharin
2
Zhang, Min
2
Abate, Serafino
1
Abdullrahim, Najat
1
Abouee-Mehrizi, Hossein
1
Abu Bakar bin Abdul Hamid
1
Agyapong, Gloria Kakrabah-Quarshie
1
Ahmed, Ashraf Awadelkarim Widaa
1
AlShareef, Mohammed Abdullah
1
Anttila, Juhani
1
Ariyanti, M.
1
Awasthi, Anjali
1
Baccarani, Claudio
1
Bahia, Kalvin
1
Baković, Tomislav
1
Barrera, José Alberto Candelaria
1
Bera, Sasadhar
1
Boaz, Annette
1
Bode, Oana Ruxandra
1
Bouranta, Nancy
1
Bui Nhat Vuong
1
Bäckström, Ingela
1
Camgöz-Akdağ, Hatice
1
Cara, Corina
1
Carter, Michael W.
1
Carvalho, Helena
1
Casadesús, Martí
1
Castells, Pau
1
Chakraborty, Shibashish
1
Chen, Yi-Ning Katherine
1
Chifu, Ioan Cristian
1
Cronemyr, Peter
1
Cutler, David M.
1
Dahari, Zainurin
1
more ...
less ...
Institution
All
Australian and New Zealand Marketing Academy
1
Bad Orber Gespräche <10., 2005, Berlin>
1
European Health Care Conference <2, 2011, Hamburg>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Fachhochschule Bonn-Rhein-Sieg
1
Konferenz Medizintourismus <1, 2007, Sankt Augustin>
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
more ...
less ...
Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
International journal of quality and service sciences
6
The TQM journal : the international review of organizational improvement
6
Business process management journal
5
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
4
Journal of health organization and management
3
Journal of service theory and practice
3
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
2
Driving Quality Management and Sustainability in VUCA Environments : 4th International Conference on Quality Innovation and Sustainability (ICQIS), Setubal, Portugal, May 22-23, 2023
2
International journal of economics and financial issues : IJEFI
2
Journal of financial services marketing : JFSM
2
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
2
Research in transportation economics
2
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
2
A National Bureau of Economic Research conference report
1
Advances in applied economic research : proceedings of the 2016 International Conference on Applied Economics (ICOAE)
1
Allokation im marktwirtschaftlichen System
1
Analele ştiinţifice ale Univerşităţii Alexandru Ioan Cuza din Iaşi / Ştiinţe economice
1
Beiträge zum Gesundheitsmanagement
1
Development, Growth and Finance of Organizations from an Eastern European Context : the 2015 Griffiths School of Management Annual Conference on Business, Entrepreneurship and Ethics (GSMAC)
1
European journal of marketing : EJM
1
Health care management science
1
Information technology and management
1
Journal of business research : JBR
1
Journal of economic development
1
Journal of economic literature
1
Managing service quality : MSQ ; an international journal
1
Neuerungen im Krankenhaus- und Arzneimittelbereich zwischen Bedarf und Finanzierung : 21. Bad Orber Gespräche über kontroverse Themen im Gesundheitswesen
1
Proceedings of the IWEMB 2019 : Third International Workshop on Entrepreneurship in Electronic and Mobile Business : Vestfold, Norway, September 30-October 1, 2019
1
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
1
Remodelling Businesses for Sustainable Development : 2nd International Conference on Modern Trends in Business, Hospitality, and Tourism, Cluj-Napoca, Romania, 2022
1
Research in the decision sciences for global business : best papers from the 2013 annual conference
1
Schriftenreihe des Fachbereiches Wirtschaft Sankt Augustin
1
South Asian journal of management : SAJM
1
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
1
The international review of retail, distribution and consumer research
1
The service industries journal
1
Working paper / National Bureau of Economic Research, Inc.
1
Zukunft verantwortungsvoll gestalten : Forschungsforum der österreichischen Fachhochschulen 2021
1
more ...
less ...
Source
All
ECONIS (ZBW)
88
Showing
1
-
10
of
88
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Total quality service in digital era
Schiavone, Francesco
;
Pietronudo, Maria Cristina
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1170-1193
Persistent link: https://www.econbiz.de/10014321605
Saved in:
2
On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda
;
Pencarelli, Tonino
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
Saved in:
3
Factors influencing online platform engagement in fresh fruit e-commerce in China
Tang, Lin
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 247-261)
.
2024
Persistent link: https://www.econbiz.de/10014564136
Saved in:
4
Factors influencing customer retention in the parcel delivery industry
Zonghong Wu
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 789-805)
.
2024
Persistent link: https://www.econbiz.de/10014575003
Saved in:
5
Product-service system development for 3D customized production in hospitals
Santos, Milene
;
Soares, B. A. R.
;
Carvalho, Helena
- In:
Driving Quality Management and Sustainability in VUCA …
,
(pp. 29-43)
.
2024
Persistent link: https://www.econbiz.de/10014549170
Saved in:
6
A new model for Quality 4.0
Humphries, Jacqueline
;
Ryan, Alan
;
Ven, Pepijn van de
- In:
Driving Quality Management and Sustainability in VUCA …
,
(pp. 185-198)
.
2024
Persistent link: https://www.econbiz.de/10014549492
Saved in:
7
Exploring relevant factors influencing guests' satisfaction : case study - 4* and 5* hotels in Mamaia Resort
Negrușa, Adina Letiția
;
Chifu, Ioan Cristian
;
Bode, …
- In:
Remodelling Businesses for Sustainable Development : …
,
(pp. 85-101)
.
2023
Persistent link: https://www.econbiz.de/10013536144
Saved in:
8
Developing Internet of Things-related ISO 10001 Hand Hygiene Privacy Codes in healthcare
Ortiz, María Belén
;
Karapetrovic, Stanislav
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1194-1210
Persistent link: https://www.econbiz.de/10014321611
Saved in:
9
First-time versus repeat tourists : resistance to negative information
Su, LuJun
;
Hsu, Maxwell K.
;
Huels, Brian
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 258-282
Persistent link: https://www.econbiz.de/10013190889
Saved in:
10
The synergistic effects of LMX and procedural justice climate on employee motivation and customer loyalty in a retail service context
Jung, Jin Ho
;
Yoo, Jaewon
;
Jung, Yeonsung
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 232-257
Persistent link: https://www.econbiz.de/10013190891
Saved in:
1
2
3
4
5
6
7
8
9
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->