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~subject:"Health care"
~type_genre:"Aufsatz im Buch"
~type_genre:"Bibliography included"
~type_genre:"Glossar enthalten"
~type_genre:"Konferenzbeitrag"
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Search: "Dienstleistungsqualität"
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Health care
Dienstleistungsqualität
1,235
Service quality
1,234
Beziehungsmarketing
219
Relationship marketing
219
Qualitätsmanagement
218
Quality management
216
Deutschland
192
Germany
192
Customer satisfaction
191
Kundenzufriedenheit
191
Theorie
181
Theory
181
Consumer behaviour
122
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122
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73
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73
Dienstleistungssektor
61
Hospital
61
Krankenhaus
61
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61
Customer service
55
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55
Measurement
55
Messung
55
Gesundheitsversorgung
50
Product quality
46
Produktqualität
46
Gesundheitswesen
43
Health care system
43
Financial audit
40
Wirtschaftsprüfung
40
Evaluation
38
Bewertung
37
Higher education institution
37
Hochschule
37
Lieferantenmanagement
34
Supplier relationship management
34
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33
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49
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Aufsatz im Buch
Bibliography included
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Article in journal
980
Aufsatz in Zeitschrift
980
Graue Literatur
180
Non-commercial literature
180
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159
Working Paper
159
Book section
38
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21
Aufsatzsammlung
17
Collection of articles of several authors
17
Sammelwerk
17
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14
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11
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6
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5
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5
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4
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4
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3
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2
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2
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1
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12
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Norton, Edward C.
2
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2
Schräder, W. F.
2
Abouee-Mehrizi, Hossein
1
AlShareef, Mohammed Abdullah
1
Ammenwerth, Elske
1
Baccarani, Claudio
1
Bal, Roland
1
Ballast, Thomas
1
Beivers, Andreas
1
Bera, Sasadhar
1
Boaz, Annette
1
Bodemar, Anneliese
1
Bongaerts, Robert
1
Bordoloi, Sanjeev K.
1
Breu, Ruth
1
Brito, Sílvio
1
Buys, Pieter
1
Carter, Michael W.
1
Chakraborty, Shibashish
1
Chalice, Robert
1
Chatterjee, Tonmoy
1
Dahari, Zainurin
1
Danilenko, Viktoria
1
Das, Jishnu
1
De Walque, Damien
1
De Wilde, July
1
Demir, Seyma
1
Di Pietro, Laura
1
Donatini, Andrea
1
El-Tawansi, Muhammad Abdullah Yassin
1
Elsheikh, Ahmed Mohamed
1
Fielden, Jonathan
1
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1
Fotiadis, Anestis K.
1
French, Fiona
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1
Gager, Melanie
1
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1
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American Society for Quality
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Journal of health organization and management
3
Qualitätsmanagement im Gesundheitswesen
3
Health care issues in the United States and Japan
2
The TQM journal : the international review of organizational improvement
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Wissenschaftlich fundierte Weiterentwicklung des Gesundheitssystems in Deutschland : der Beitrag von Wilhelm F. Schräder
2
Accountability and responsibility in health care : issues in addressing an emerging global challenge
1
Business Process Management Workshops : BPM 2009 international workshops, Ulm, Germany, September 7, 2009 ; revised papers
1
Business performance measurement and management
1
Business process management journal
1
Business research : an illustrative guide to practical methodological applications in selected case studies
1
Econometric methods for analyzing economic development
1
Entwicklungen der Systeme sozialer Sicherheit in Japan und Europa
1
Frontiers in the economics of gender
1
Global campaigning initiatives for socio-economic development
1
Global virtual enterprises in cloud computing enviroments
1
Globalism and regional economy
1
Handbook of the economics of population aging ; Volume 1B
1
Handbuch Direktverträge : nachhaltige Vertragsstrategien im Gesundheitswesen
1
Health care management science
1
International journal of quality and service sciences
1
International trade and international finance : explorations of contemporary issues
1
Lean systems : applications and case studies in manufacturing, service, and healthcare
1
Liberalisierung im Gesundheitswesen : Einrichtungen des Gesundheitswesens zwischen Wettbewerb und Regulierung
1
Phantom ex machina : digital disruption's role in business model transformation
1
Poverty, inequality and evaluation : changing perspectives
1
Public leadership
1
Public services delivery
1
Qualitative versus quantitative research
1
Research handbook on services management
1
Social innovation and entrepreneurship in the fourth sector : sustainable best-practices from across the world
1
South Asian journal of management : SAJM
1
Sozioökonomische Implikationen staatlicher Eingriffe in das Gesundheitswesen : nationale Gesundheitssysteme zwischen Regulierung und Liberalisierung
1
Technology mediated service encounters
1
The Elgar companion to health economics
1
The Oxford handbook of health care management
1
The Oxford handbook of the Indian economy
1
Using discrete choice experiments to value health and health care
1
Wettbewerb in der gesetzlichen Krankenversicherung : Tagungsband des Gesundheitsökonomischen Ausschusses
1
Wirkungsgeleitetes Ressourcenmanagement in öffentlichen Gesundheitsbetrieben : Patienten- und Leistungsorientierung
1
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ECONIS (ZBW)
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1
Developing a channeling framework for healthcare service provider networks for a medical scheme in South Africa
Ward, Elbie
;
Middelberg, Sanlie
;
Buys, Pieter
- In:
Business research : an illustrative guide to practical …
,
(pp. 313-333)
.
2023
Persistent link: https://www.econbiz.de/10014317779
Saved in:
2
Developing Internet of Things-related ISO 10001 Hand Hygiene Privacy Codes in healthcare
Ortiz, María Belén
;
Karapetrovic, Stanislav
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1194-1210
Persistent link: https://www.econbiz.de/10014321611
Saved in:
3
Implications of COVID-19 on operations in healthcare services
Bordoloi, Sanjeev K.
- In:
Research handbook on services management
,
(pp. 212-230)
.
2022
Persistent link: https://www.econbiz.de/10014452632
Saved in:
4
Social innovative approaches on health care : evidence from home hospitalization in Portugal - the Elvas study
Pinto, Deolinda
;
Brito, Sílvio
- In:
Social innovation and entrepreneurship in the fourth …
,
(pp. 159-169)
.
2021
Persistent link: https://www.econbiz.de/10012624180
Saved in:
5
Assessment of care for cultural competence in healthcare services : a systematic rewiev of qualitative studies
Demir, Seyma
;
Usta, Yasemin Yildirim
- In:
Qualitative versus quantitative research
,
(pp. 65-84)
.
2017
Persistent link: https://www.econbiz.de/10011858329
Saved in:
6
Language discordance and technological facilitation in health care service encounters : a contrastive experiment
De Wilde, July
;
Praet, Ellen van
;
Van Vaerenbergh, Yves
- In:
Technology mediated service encounters
,
(pp. 17-43)
.
2019
Persistent link: https://www.econbiz.de/10012057340
Saved in:
7
Providing healthcare services in the virtual environment
Rao, N. Raghavendra
- In:
Global virtual enterprises in cloud computing enviroments
,
(pp. 145-170)
.
2019
Persistent link: https://www.econbiz.de/10012006698
Saved in:
8
The w-HEALTHQUAL : a measurement scale for analyzing patients' satisfaction with primary healthcare
Godoy Caballero, Ana Luisa
;
Murillo Zamorano, Luis Regino
- In:
Global campaigning initiatives for socio-economic …
,
(pp. 108-127)
.
2019
Persistent link: https://www.econbiz.de/10012112355
Saved in:
9
Assessment of patient safety culture : a comparative case study between physicians and nurses
Elsheikh, Ahmed Mohamed
;
AlShareef, Mohammed Abdullah
; …
- In:
Business process management journal
23
(
2017
)
4
,
pp. 792-810
Persistent link: https://www.econbiz.de/10011723274
Saved in:
10
An examination of the association between service convenience flexibility in healthcare delivery systems and patient satisfaction
Kumar, Pradeep
;
Bera, Sasadhar
;
Chakraborty, Shibashish
- In:
South Asian journal of management : SAJM
24
(
2017
)
4
,
pp. 35-54
Persistent link: https://www.econbiz.de/10011888095
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