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Health care system
Service quality
29
Dienstleistungsqualität
28
Consumer behaviour
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Relationship marketing
20
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19
Customer satisfaction
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Dienstleistung
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Kundenservice
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Customer experience
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Customer value
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McColl-Kennedy, Janet R.
6
Danaher, Tracey S.
2
Gallan, Andrew S.
2
Anderson, Laurel
1
Barakshina, Tatiana
1
Breidbach, Christoph F.
1
Danaher, Peter J.
1
Elg, Mattias
1
Figueiredo, Bernardo
1
Frow, Pennie
1
Gain, Alexandria M.
1
Go Jefferies, Josephine
1
Gollnhofer, Johanna Franziska
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Green, Teegan
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Helkkula, Anu
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Hibbert, Sally
1
Hogan, Suellen J.
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Lervik-Olsen, Line
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Luca, Nadina
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Orsingher, Chiara
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Payne, Adrian
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Roy, Sanjit
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Snyder, Hannah
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Spanjol, Jelena
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Sweeney, Jillian C.
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Van Driel, Mieke
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Verma, Rohit
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Journal of business research : JBR
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of service management
1
Journal of service research
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The journal of services marketing
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ECONIS (ZBW)
6
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1
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
2
Cultivating resilience for sustainable service ecosystems in turbulent times : evidence from primary health care
McColl-Kennedy, Janet R.
;
Breidbach, Christoph F.
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1167-1185
Persistent link: https://www.econbiz.de/10014473554
Saved in:
3
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
4
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
5
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
6
Co-creation practices : their role in shaping a health care ecosystem
Frow, Pennie
;
McColl-Kennedy, Janet R.
;
Payne, Adrian
- In:
Industrial marketing management : the international …
56
(
2016
),
pp. 24-39
Persistent link: https://www.econbiz.de/10011531224
Saved in:
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