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~subject:"Hotel industry"
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Search: subject:"Importance Performance Analysis"
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Hotel industry
Customer satisfaction
73
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72
Service quality
63
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61
importance-performance analysis
49
Importance-performance analysis
45
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Tourism industry
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Importance-performance analysis (IPA)
16
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service quality
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importance performance analysis
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Han, Heesup
3
Kim, Jinkyung Jenny
3
Albayrak, Tahir
2
Hu, Feng
2
Teichert, Thorsten
2
Brochado, Ana
1
Caber, Meltem
1
Dabestani, Reza
1
Deng, Shengliang
1
Hitchcock, Michael
1
Kim, ChungAh
1
Kim, Sang Hyuck
1
Lai, Ivan K. W.
1
Lee, Keon Hee
1
Lee, Youngseok
1
Liu, Yong
1
Mahbubar Rahman
1
Mohsin, Asad
1
Pan, Frank C.
1
Quan, Lanji
1
Rafikul Islam
1
Rodrigues, Helena
1
Saljoughian, Mohammad
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Shahin, Arash
1
Shirouyehzad, Hadi
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Trivedi, Rohit
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Wang, Liang
1
Wen, Jun
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Ying, Tianyu
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Tourism management : research, policies, practice
4
International journal of hospitality management
3
Journal of travel and tourism marketing
3
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
1
International journal of business and systems research
1
International journal of contemporary hospitality management
1
International journal of quality & reliability management
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Manthan : journal of commerce and management
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ECONIS (ZBW)
15
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1
Using hotel reviews to assess hotel frontline employees' roles and performances
Hu, Feng
;
Trivedi, Rohit
;
Teichert, Thorsten
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 1796-1822
Persistent link: https://www.econbiz.de/10013412103
Saved in:
2
Saving the hotel industry : strategic response to the COVID-19 pandemic, hotel selection analysis, and customer retention
Kim, Jinkyung Jenny
;
Han, Heesup
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185212
Saved in:
3
Customer views on comprehensive green hotel selection attributes and analysis of importance-performance
Quan, Lanji
;
Kim, Jinkyung Jenny
;
Han, Heesup
- In:
Journal of travel and tourism marketing
39
(
2022
)
6
,
pp. 535-554
Persistent link: https://www.econbiz.de/10014234582
Saved in:
4
Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng
;
Teichert, Thorsten
;
Deng, Shengliang
;
Liu, Yong
; …
- In:
Tourism management : research, policies, practice
85
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
Saved in:
5
Shine bright like a star : hotel performance and guests' expectations based on star ratings
Mohsin, Asad
;
Rodrigues, Helena
;
Brochado, Ana
- In:
International journal of hospitality management
83
(
2019
),
pp. 103-114
Persistent link: https://www.econbiz.de/10012122034
Saved in:
6
Exploring competitive hotel selection attributes among guests : an
importance-performance
analysis
Kim, Jinkyung Jenny
;
Lee, Youngseok
;
Han, Heesup
- In:
Journal of travel and tourism marketing
36
(
2019
)
9
,
pp. 998-1011
Persistent link: https://www.econbiz.de/10012179515
Saved in:
7
Effect of service quality on tourist satisfaction using
importance-performance
analysis
(IPA) : a case of selected hotels in Hawassa City, Ethiopia
Zeberga, Feteh Weldesenbet
;
Zaveri, Bijal
- In:
Manthan : journal of commerce and management
6
(
2019
)
2
,
pp. 37-56
Persistent link: https://www.econbiz.de/10012213155
Saved in:
8
Language facilitation for outbound Chinese tourists : importance-performance and gap analyses of New Zealand hotels
Ying, Tianyu
;
Wen, Jun
;
Wang, Liang
- In:
Journal of travel and tourism marketing
35
(
2018
)
9
,
pp. 1222-1233
Persistent link: https://www.econbiz.de/10011942079
Saved in:
9
Importance-performance
analysis
of service quality dimensions for the Bangladeshi hotel industry
Mahbubar Rahman
;
Rafikul Islam
- In:
International journal of business and systems research
12
(
2018
)
4
,
pp. 365-390
Persistent link: https://www.econbiz.de/10011960592
Saved in:
10
Importance-performance
analysis
of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
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