Language facilitation for outbound Chinese tourists : importance-performance and gap analyses of New Zealand hotels
Tianyu Ying, Jun Wen and Liang Wang
| Year of publication: |
December 2018
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|---|---|
| Authors: | Ying, Tianyu ; Wen, Jun ; Wang, Liang |
| Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 35.2018, 9, p. 1222-1233
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| Subject: | Chinese outbound tourists | perceived language barriers | language facilitation | importance-performance analysis | gap analysis | Sprache | Language | Internationaler Tourismus | International tourism | China | Neuseeland | New Zealand | Urlaubsverhalten | Holiday behaviour | Hotellerie | Hotel industry | Chinesen | Chinese (People) | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10548408.2018.1487902 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011942079