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~subject:"Hotel industry"
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Hotel industry
Dienstleistungsqualität
36
Service quality
36
Beschwerdemanagement
28
Complaint management
28
Service recovery performance
26
Customer satisfaction
20
Kundenzufriedenheit
20
Arbeitsleistung
11
Führungsstil
11
Job performance
11
Leadership style
11
Tourism employees
10
Tourismusberufe
10
service recovery performance
10
Arbeitsverhalten
9
Arbeitszufriedenheit
9
Hotellerie
9
Job satisfaction
9
Work behaviour
9
Customer service
8
Kundenservice
8
Leistungsmotivation
8
Work motivation
8
Beziehungsmarketing
7
Relationship marketing
7
Arbeitskräfte
5
Emotion
5
Error management
5
Salespeople
5
Verkaufspersonal
5
Work engagement
5
Workforce
5
Employee retention
4
Human Resource Management
4
Mitarbeiterbindung
4
Personalmanagement
4
Stress
4
Work stress
4
Absenteeism
3
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8
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English
9
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Karatepe, Osman M.
4
Daskin, Mustafa
3
Aboramadan, Mohammed
1
Avci, Turgay
1
Boxall, Peter F.
1
Cheung, Gordon
1
Crawford, Joseph
1
Darban, Golnaz
1
Eluwole, Kayode K.
1
Etehadi, Bahar
1
Farao, Caterina
1
Hewagama, Gayani
1
Hur, Kyungsuk
1
Hutchison, Ann
1
I, Seung jae
1
Kim, Taegoo
1
Lee, Gyehee
1
Rezapouraghdam, Hamed
1
Surucu, Ozlem Altunoz
1
Turkmenoglu, Mehmet Ali
1
Xijing, Cui
1
Yilmaz, Ozgur Devrim
1
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International journal of hospitality management
3
Asia-Pacific journal of business administration
1
Employee relations
1
EuroMed journal of business
1
International journal of contemporary hospitality management
1
International journal of management practice : IJMP
1
Journal of hospitality marketing & management
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ECONIS (ZBW)
9
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1
Ethical leadership, trust in organization and their impacts on critical hotel employee outcomes
Eluwole, Kayode K.
;
Karatepe, Osman M.
;
Avci, Turgay
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013185203
Saved in:
2
Green inclusive leadership and employee green behaviors in the hotel industry : does perceived green organizational support matter?
Aboramadan, Mohammed
;
Crawford, Joseph
;
Turkmenoglu, …
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227694
Saved in:
3
Does work engagement mediate the impact of green human resource management on absenteeism and green
recovery
performance
?
Darban, Golnaz
;
Karatepe, Osman M.
;
Rezapouraghdam, Hamed
- In:
Employee relations
44
(
2022
)
5
,
pp. 1092-1108
Persistent link: https://www.econbiz.de/10013355331
Saved in:
4
Service recovery through empowerment? : HRM, employee performance and job satisfaction in hotels
Hewagama, Gayani
;
Boxall, Peter F.
;
Cheung, Gordon
; …
- In:
International journal of hospitality management
81
(
2019
),
pp. 73-82
Persistent link: https://www.econbiz.de/10012128322
Saved in:
5
The impact of job insecurity on critical hotel employee outcomes : the mediating role of self-efficacy
Etehadi, Bahar
;
Karatepe, Osman M.
- In:
Journal of hospitality marketing & management
28
(
2019
)
6
,
pp. 665-689
Persistent link: https://www.econbiz.de/10012176680
Saved in:
6
Does hotel employees' quality of work life mediate the effect of psychological capital on job outcomes?
Kim, Taegoo
;
Karatepe, Osman M.
;
Lee, Gyehee
;
I, Seung jae
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1638-1657
Persistent link: https://www.econbiz.de/10011732263
Saved in:
7
The role of polychronicity and intrinsic motivation as personality traits on frontline employees' job outcomes : an empirical study from Malaysia
Daskin, Mustafa
;
Surucu, Ozlem Altunoz
- In:
Asia-Pacific journal of business administration
8
(
2016
)
2
,
pp. 177-196
Persistent link: https://www.econbiz.de/10011552972
Saved in:
8
Linking polychronicity to hotel frontline employees' job outcomes : do control variables make a difference
Daskin, Mustafa
- In:
EuroMed journal of business
11
(
2016
)
2
,
pp. 162-180
Persistent link: https://www.econbiz.de/10011591647
Saved in:
9
Critical antecedents to service
recovery
performance
: some evidence and implications for service industry
Daskin, Mustafa
;
Yilmaz, Ozgur Devrim
- In:
International journal of management practice : IJMP
8
(
2015
)
1
,
pp. 70-97
Persistent link: https://www.econbiz.de/10011377136
Saved in:
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