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Search: subject:"e-service"
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India
E-commerce
155
Electronic Commerce
154
Dienstleistungsqualität
144
Service quality
144
Customer satisfaction
107
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106
Online retailing
89
Online-Handel
89
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Qualitätsmanagement
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Agrawal, Vivek
3
Seth, Nitin
2
Tripathi, Vikas
2
Agrawal, Anand Mohan
1
Alagiriswamy, Ravikumar
1
Bajpai, V. N.
1
Banerjee, Shubhomoy
1
Bellamkonda, Raja Shekhar
1
Dixit, Jitendra Kumar
1
Dutt, Maani
1
Joshi, Ambrish
1
Kandulapati, Suresh
1
Kumar, G.
1
Mishra, Manit
1
Pandey, Neeraj
1
Parayitam, Satyanarayana
1
Patwardhan, Avadhut Arun
1
Sardana, Shivani
1
Seth, Dinesh
1
Shaikh, Ateeque
1
Shenbagaraman, V. M.
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American journal of business : applying research to practice ; AJB
1
Electronic commerce research
1
International journal of business excellence
1
International journal of business excellence : IJBEX
1
International journal of business information systems : IJBIS
1
International journal of global business and competitiveness : a journal of Global Institute of Flexible Systems Management
1
International journal of services and operations management
1
International journal of services and operations management : IJSOM
1
Psychology & marketing
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Services marketing quarterly
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ECONIS (ZBW)
11
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1
Web design and trust as moderators in the relationship between
e-service
quality, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva
;
Alagiriswamy, Ravikumar
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
Saved in:
2
The differential impact of
e-service
quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
3
A combined AHP-TOPSIS-DEMATEL approach for evaluating success factors of
e-service
quality : an experience from Indian banking industry
Agrawal, Vivek
;
Seth, Nitin
;
Dixit, Jitendra Kumar
- In:
Electronic commerce research
22
(
2022
)
3
,
pp. 715-747
Persistent link: https://www.econbiz.de/10013431204
Saved in:
4
Analyzing role of E-SERVQUAL constructs for post-pandemic recovery of Indian taxi aggregator services
Patwardhan, Avadhut Arun
;
Pandey, Neeraj
- In:
International journal of global business and …
16
(
2021
),
pp. 89-102
Persistent link: https://www.econbiz.de/10013461383
Saved in:
5
A study on customer's perception of online banking and
e-service
quality among Chennai customers
Kumar, G.
;
Shenbagaraman, V. M.
- In:
International journal of business excellence
11
(
2017
)
1
,
pp. 72-94
Persistent link: https://www.econbiz.de/10011710582
Saved in:
6
E-banking service quality and customer satisfaction : an exploratory study on India
Sardana, Shivani
;
Bajpai, V. N.
- In:
International journal of services and operations …
35
(
2020
)
2
,
pp. 223-247
Persistent link: https://www.econbiz.de/10012178796
Saved in:
7
Online shopping experience in India : an examination of consumers world
Dutt, Maani
;
Singh, Anurupa B.
;
Joshi, Ambrish
- In:
International journal of business excellence : IJBEX
21
(
2020
)
3
,
pp. 378-393
Persistent link: https://www.econbiz.de/10012250654
Saved in:
8
Exploring
e-service
quality and its relation with customer satisfaction in the banking sector : an Indian experience
Agrawal, Vivek
;
Seth, Nitin
;
Seth, Dinesh
;
Tripathi, Vikas
- In:
International journal of business information systems : …
32
(
2019
)
4
,
pp. 489-506
Persistent link: https://www.econbiz.de/10012159053
Saved in:
9
Exploring key dimensions of
e-service
quality : a case of Indian banking industry
Agrawal, Vivek
;
Tripathi, Vikas
;
Agrawal, Anand Mohan
- In:
International journal of services and operations management
29
(
2018
)
2
,
pp. 252-272
Persistent link: https://www.econbiz.de/10011849920
Saved in:
10
For Indian online shoppers, have saying and doing parted ways?
Mishra, Manit
- In:
Psychology & marketing
35
(
2018
)
1
,
pp. 5-19
Persistent link: https://www.econbiz.de/10011970166
Saved in:
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