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Search: person:"Ruiz Molina, Maria Eugenia"
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Information technology
Beziehungsmarketing
24
Relationship marketing
24
Einzelhandel
23
Retail trade
23
Customer satisfaction
16
Kundenzufriedenheit
16
Consumer behaviour
15
Konsumentenverhalten
15
Spain
15
Service quality
14
Spanien
14
Dienstleistungsqualität
13
Brand image
7
Informationstechnik
7
Lieferantenmanagement
7
Markenimage
7
Supplier relationship management
7
Brand management
6
Innovation
6
Markenführung
6
Loyalty
5
Satisfaction
5
Confidence
4
E-commerce
4
Electronic Commerce
4
Hotel industry
4
Hotellerie
4
Nachhaltige Entwicklung
4
Sustainability
4
Sustainable development
4
Vertrauen
4
satisfaction
4
Beschwerdemanagement
3
Brand equity
3
Complaint management
3
Customer value
3
Gender
3
Geschlecht
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5
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2
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English
7
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Gil Saura, Irene
6
Ruiz-Molina, Maria-Eugenia
3
Ruiz-Molina, María-Eugenia
3
Moliner-Velázquez, Beatriz
2
Berenguer Contrí, Gloria
1
Calderon-Garcia, Haydee
1
Fayos-Gardo, Teresa
1
Moliner-Velazquez, Beatriz
1
Ruiz Molina, María Eugenia
1
Servera-Francés, David
1
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Big data and innovation in tourism, travel, and hospitality : managerial approaches, techniques, and applications
1
European retail research
1
Handbook of research on retailer-consumer relationship development
1
International journal of sustainable economy
1
International journal of technology marketing : IJTMkt
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Service business
1
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ECONIS (ZBW)
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1
Can the retailer's ICT enhance the impact of service recovery efforts on customer satisfaction?
Ruiz-Molina, Maria-Eugenia
;
Fayos-Gardo, Teresa
; …
- In:
Journal of relationship marketing : innovations and …
19
(
2020
)
4
,
pp. 329-354
Persistent link: https://www.econbiz.de/10012312409
Saved in:
2
Strengthening relational ties and building loyalty through relational innovation and technology : evidence from Spanish hotel guests
Gil Saura, Irene
;
Ruiz-Molina, María-Eugenia
; …
- In:
Big data and innovation in tourism, travel, and …
,
(pp. 183-211)
.
2019
Persistent link: https://www.econbiz.de/10012006200
Saved in:
3
Retail innovativeness : importance of ICT and impact on consumer behaviour
Gil Saura, Irene
;
Ruiz Molina, María Eugenia
; …
- In:
Handbook of research on retailer-consumer relationship …
,
(pp. 384-403)
.
2014
Persistent link: https://www.econbiz.de/10010380111
Saved in:
4
Does technology make a difference? : evidence from Spanish hotels
Ruiz-Molina, Maria-Eugenia
;
Gil Saura, Irene
; …
- In:
Service business
5
(
2011
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10009535283
Saved in:
5
Information and communication technologies in rural hotels
Ruiz-Molina, María-Eugenia
;
Gil Saura, Irene
; …
- In:
International journal of sustainable economy
2
(
2010
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10003959075
Saved in:
6
The impact of IT applications on customer satisfaction : some new perspectives in the supplier-retailer relationships
Ruiz-Molina, Maria-Eugenia
;
Gil Saura, Irene
; …
- In:
International journal of technology marketing : IJTMkt
5
(
2010
)
3
,
pp. 219-233
Persistent link: https://www.econbiz.de/10009010286
Saved in:
7
Logistics service quality and technology investment in retailing
Gil Saura, Irene
;
Ruiz-Molina, María-Eugenia
- In:
European retail research
23
(
2009
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10003832164
Saved in:
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