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~subject:"Innovation"
~subject:"Relationship marketing"
~subject:"USA"
~type_genre:"Case study"
~type_genre:"Fallstudie"
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Innovation
Relationship marketing
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Dienstleistungsqualität
155
Service quality
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Qualitätsmanagement
28
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24
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Smith, Alan D.
2
Smith-Ditizio, Amber A.
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1
Ahlert, Martin
1
Al-Hakmani, Ali
1
Altinay, Levent
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1
Aziz, Nisar Ahmed
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Barbieri, Carla
1
Baron, Steve
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Bovaird, Tony
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1
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1
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1
Caldwell, Cam
1
Caruana, Albert
1
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1
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Chen, Li-fei
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International journal of services and operations management
2
Management research review
2
Quality management journal : QMJ
2
Auditing : a journal of practice & theory
1
Business strategies : types, benefits and effects on firm performance
1
Cases on human performance improvement technologies
1
Competitive advantage : strategies, management and performance
1
Corporate brand and corporate reputation
1
Financial institutions and development
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Global business and organizational excellence : a review of research & best practices
1
International journal of business innovation and research
1
International journal of internet and enterprise management : IJIEM
1
International journal of management & enterprise development : IJMED
1
International public management journal
1
Journal of marketing
1
Journal of research in marketing and entrepreneurship : JRME
1
Journal of travel and tourism marketing
1
Management information systems : mis quarterly
1
Managing service quality : MSQ ; an international journal
1
Marketing through minefields
1
Meffert Marketing Edition
1
Multi-channel marketing, branding and retail design : new challenges and opportunities
1
Organization : the critical journal of organization, theory and society
1
Profession : Wissenschaftsedition im Rainer Hampp Verlag
1
Schriften des Institut für Finanzdienstleistungen e.V.
1
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Strategic change : SC ; briefings in entrepreneurial finance
1
Supply chain management : applications for manufacturing and service industries
1
The journal of brand management : an international journal
1
The journal of business & industrial marketing
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
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World class applications of Six Sigma : [real world examples of success]
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ECONIS (ZBW)
44
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1
Assessing the impact of co-production on pathways to outcomes in public services : the case of policing and criminal justice
Loeffler, Elke
;
Bovaird, Tony
- In:
International public management journal
23
(
2020
)
2
,
pp. 205-223
Persistent link: https://www.econbiz.de/10012270723
Saved in:
2
A service quality case study : what not to do
Anderson, Verl
;
Caldwell, Cam
- In:
Competitive advantage : strategies, management and …
,
(pp. 239-248)
.
2017
Persistent link: https://www.econbiz.de/10011732344
Saved in:
3
Kundenzentriert und gemeinsam kreativ : Service Design bei der WISAG
Egg, Gerrit
;
Speicher, Nadine
- In:
Service Design : innovative Services und exzellente …
,
(pp. 157-168)
.
2017
Persistent link: https://www.econbiz.de/10011735407
Saved in:
4
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
5
Professional sports faculty location and vendor considerations
Smith-Ditizio, Amber A.
- In:
Supply chain management : applications for …
,
(pp. 203-218)
.
2016
Persistent link: https://www.econbiz.de/10011503315
Saved in:
6
In-store design and marketing effects : taking account of the influence of servicescape design upon retail brand frontline employees
Kearney, Treasa
- In:
Multi-channel marketing, branding and retail design : …
,
(pp. 193-217)
.
2016
Persistent link: https://www.econbiz.de/10011582614
Saved in:
7
Characterizing Themed Touring Routes : a geospatial and tourism evaluation of wine trails
Xu, Shuangyu
;
Leung, Yu-Fai
;
Barbieri, Carla
- In:
Tourism planning & development
13
(
2016
)
2
,
pp. 168-184
Persistent link: https://www.econbiz.de/10011554199
Saved in:
8
Bringing service standards to life
Kwan, Julie
;
Clark, Stephanie
;
Villachica, Steven W.
- In:
Cases on human performance improvement technologies
,
(pp. 154-181)
.
2015
Persistent link: https://www.econbiz.de/10011610824
Saved in:
9
Marketing quality and complaints among professional sport teams : case study
Smith-Ditizio, Amber A.
- In:
Business strategies : types, benefits and effects on …
,
(pp. 1-26)
.
2015
Persistent link: https://www.econbiz.de/10010499531
Saved in:
10
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
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