//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Innovation"
~subject:"Relationship marketing"
~type:"article"
~type_genre:"Case study"
~type_genre:"Fallstudie"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Innovation
Relationship marketing
Dienstleistungsqualität
123
Service quality
123
Quality management
22
Qualitätsmanagement
22
Customer satisfaction
21
Kundenzufriedenheit
21
Beziehungsmarketing
16
USA
15
United States
15
Deutschland
10
Germany
10
India
9
Indien
9
Hotel industry
8
Hotellerie
8
Großbritannien
7
Measurement
7
Messung
7
Taiwan
7
United Kingdom
7
Customer service
6
Dienstleistungssektor
6
Hospital
6
Krankenhaus
6
Kundenservice
6
Performance measurement
6
Performance-Messung
6
Service industry
6
China
5
Dienstleistungsmarketing
5
Electronic Banking
5
Electronic banking
5
Iran
5
Services marketing
5
Telecommunications industry
5
Telekommunikationssektor
5
Airline
4
Data envelopment analysis
4
more ...
less ...
Type of publication
All
Article
Book / Working Paper
7
Type of publication (narrower categories)
All
Case study
Fallstudie
Article in journal
3,260
Aufsatz in Zeitschrift
3,260
Aufsatz im Buch
191
Book section
191
Conference paper
25
Konferenzbeitrag
25
Reprint
4
Collection of articles of several authors
2
Sammelwerk
2
Interview
1
more ...
less ...
Language
All
English
20
German
1
Author
All
Smith, Alan D.
2
Al-Hakmani, Ali
1
Aziz, Nisar Ahmed
1
Bungay Stanier, Michael
1
Caruana, Albert
1
Chahal, Hardeep
1
Chen, Li-fei
1
Chuancharoen, Supakij
1
Crepaz, Marc-Philipp
1
Cudney, Elizabeth A.
1
Egg, Gerrit
1
Gummesson, Evert
1
Hsieh, J. J. Po-An
1
Iacobucci, Dawn
1
Kanchana, Rapee
1
Kumari, Neetu
1
Laine, Teemu
1
Lin, Binshan
1
Maguire, Stuart
1
Masoudi, Ali
1
Nicolajsen, Hanne Westh
1
Nitipavachon, Suvit
1
Ojiako, Udechukwu
1
Paranko, Jari
1
Paryani, Kioumars
1
Petter, Stacie
1
Phusavat, Kongkiti
1
Rai, Arun
1
Raich, Margit
1
Rao, D. N.
1
Scupola, Ada
1
Shahin, Arash
1
Shankaraiah, K.
1
Sparrow, John
1
Speicher, Nadine
1
Suomala, Petri
1
Vella, Joseph
1
Weber, Karin
1
Yang, Ching-Chow
1
Zairi, Mohamed
1
more ...
less ...
Published in...
All
International journal of services and operations management
2
Management research review
2
Corporate brand and corporate reputation
1
Financial institutions and development
1
International journal of business innovation and research
1
International journal of management & enterprise development : IJMED
1
Journal of travel and tourism marketing
1
Management information systems : mis quarterly
1
Managing service quality : MSQ ; an international journal
1
Marketing through minefields
1
Quality management journal : QMJ
1
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Strategic change : SC ; briefings in entrepreneurial finance
1
The journal of brand management : an international journal
1
The journal of business & industrial marketing
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
more ...
less ...
Source
All
ECONIS (ZBW)
21
Showing
1
-
10
of
21
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Kundenzentriert und gemeinsam kreativ : Service Design bei der WISAG
Egg, Gerrit
;
Speicher, Nadine
- In:
Service Design : innovative Services und exzellente …
,
(pp. 157-168)
.
2017
Persistent link: https://www.econbiz.de/10011735407
Saved in:
2
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
3
Encouraging CRM systems usage : a study among bank managers
Vella, Joseph
;
Caruana, Albert
- In:
Management research review
35
(
2012
)
2
,
pp. 121-133
Persistent link: https://www.econbiz.de/10009501072
Saved in:
4
Impact of user satisfaction with mandated CRM use on employee service quality
Hsieh, J. J. Po-An
;
Rai, Arun
;
Petter, Stacie
;
Zhang, Ting
- In:
Management information systems : mis quarterly
36
(
2012
)
4
,
pp. 1065-1080
Persistent link: https://www.econbiz.de/10009680791
Saved in:
5
Using a business game concept to enhance servitization : a longitudinal case study
Laine, Teemu
;
Paranko, Jari
;
Suomala, Petri
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 428-446
Persistent link: https://www.econbiz.de/10009681580
Saved in:
6
Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
Chahal, Hardeep
;
Kumari, Neetu
- In:
Management research review
34
(
2011
)
6
,
pp. 626-648
Persistent link: https://www.econbiz.de/10009247602
Saved in:
7
Investigating issues and challenges for customer involvement in business services innovation
Nicolajsen, Hanne Westh
;
Scupola, Ada
- In:
The journal of business & industrial marketing
26
(
2011
)
5
,
pp. 368-376
Persistent link: https://www.econbiz.de/10009272392
Saved in:
8
QFD application in the hospitality industry : a hotel case study
Paryani, Kioumars
;
Masoudi, Ali
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
17
(
2010
)
1
,
pp. 7-28
Persistent link: https://www.econbiz.de/10003962108
Saved in:
9
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
10
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->