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~subject:"Innovation"
~subject:"Relationship marketing"
~type_genre:"Case study"
~type_genre:"Elektronischer Datenträger als Beilage"
~type_genre:"Fallstudie"
~type_genre:"Ratgeber"
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Search: "Dienstleistungsqualität"
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Innovation
Relationship marketing
Dienstleistungsqualität
171
Service quality
171
Qualitätsmanagement
32
Beziehungsmarketing
28
Quality management
28
Customer satisfaction
27
Kundenzufriedenheit
27
Deutschland
20
Germany
20
USA
18
United States
18
Customer service
14
Kundenservice
14
Dienstleistung
9
Dienstleistungssektor
9
Erfolgsfaktor
9
Hotel industry
9
Hotellerie
9
India
9
Indien
9
Krankenhaus
9
Service industry
9
Success factor
9
Dienstleistungsmarketing
8
Großbritannien
8
Hospital
8
Services marketing
8
United Kingdom
8
Measurement
7
Messung
7
Performance measurement
7
Performance-Messung
7
Taiwan
7
Electronic Banking
6
Electronic banking
6
China
5
Corporate culture
5
Einzelhandel
5
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Type of publication
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Article
21
Book / Working Paper
13
Type of publication (narrower categories)
All
Case study
Elektronischer Datenträger als Beilage
Fallstudie
Ratgeber
Article in journal
3,274
Aufsatz in Zeitschrift
3,274
Aufsatz im Buch
190
Book section
190
Hochschulschrift
98
Graue Literatur
86
Non-commercial literature
86
Thesis
80
Working Paper
56
Arbeitspapier
54
Collection of articles of several authors
33
Sammelwerk
33
Conference paper
27
Konferenzbeitrag
27
Bibliografie enthalten
24
Bibliography included
24
Aufsatzsammlung
22
Lehrbuch
7
Textbook
7
Konferenzschrift
6
Reprint
6
Guidebook
5
Conference proceedings
3
Advisory report
2
Bibliografie
2
Collection of articles written by one author
2
Fallstudiensammlung
2
Forschungsbericht
2
Gutachten
2
Sammlung
2
Accompanied by computer file
1
Amtsdruckschrift
1
Festschrift
1
Government document
1
Handbook
1
Handbuch
1
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English
26
German
8
Author
All
Smith, Alan D.
2
Ahlert, Martin
1
Al-Hakmani, Ali
1
Altinay, Levent
1
Aziz, Nisar Ahmed
1
Baron, Steve
1
Beck, Johann
1
Beck, Norbert
1
Bravo Sánchez, Carlos
1
Bremecker, Michael
1
Bruhn, Manfred
1
Bungay Stanier, Michael
1
Caruana, Albert
1
Chahal, Hardeep
1
Chen, Li-fei
1
Chuancharoen, Supakij
1
Cram, Tony
1
Crepaz, Marc-Philipp
1
Cudney, Elizabeth A.
1
Egg, Gerrit
1
Evers, Jan
1
Gummesson, Evert
1
Harris, Kim
1
Hilton, Toni
1
Hsieh, J. J. Po-An
1
Hübner, Sabine
1
Iacobucci, Dawn
1
Kanchana, Rapee
1
Krüger, Ulrich
1
Kumari, Neetu
1
Laine, Teemu
1
Lin, Binshan
1
Maguire, Stuart
1
Masoudi, Ali
1
Meffert, Heribert
1
Michelli, Joseph
1
Michelli, Joseph A.
1
Nicolajsen, Hanne Westh
1
Nitipavachon, Suvit
1
Ojiako, Udechukwu
1
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Published in...
All
International journal of services and operations management
2
Management research review
2
A Productivity Press book
1
Corporate brand and corporate reputation
1
Financial institutions and development
1
International journal of business innovation and research
1
International journal of management & enterprise development : IJMED
1
Journal of travel and tourism marketing
1
Management information systems : mis quarterly
1
Managing service quality : MSQ ; an international journal
1
Marketing through minefields
1
Meffert Marketing Edition
1
Profession : Wissenschaftsedition im Rainer Hampp Verlag
1
Quality management journal : QMJ
1
Schriften des Institut für Finanzdienstleistungen e.V.
1
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Strategic change : SC ; briefings in entrepreneurial finance
1
The brilliant series
1
The journal of brand management : an international journal
1
The journal of business & industrial marketing
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
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Source
All
ECONIS (ZBW)
34
Showing
1
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of
34
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1
Kundenzentriert und gemeinsam kreativ : Service Design bei der WISAG
Egg, Gerrit
;
Speicher, Nadine
- In:
Service Design : innovative Services und exzellente …
,
(pp. 157-168)
.
2017
Persistent link: https://www.econbiz.de/10011735407
Saved in:
2
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
3
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
4
Encouraging CRM systems usage : a study among bank managers
Vella, Joseph
;
Caruana, Albert
- In:
Management research review
35
(
2012
)
2
,
pp. 121-133
Persistent link: https://www.econbiz.de/10009501072
Saved in:
5
Gemba walks for service excellence : the step-by-step guide for identifying service delighters
Petruska, Robert
-
2012
Persistent link: https://www.econbiz.de/10009582262
Saved in:
6
Impact of user satisfaction with mandated CRM use on employee service quality
Hsieh, J. J. Po-An
;
Rai, Arun
;
Petter, Stacie
;
Zhang, Ting
- In:
Management information systems : mis quarterly
36
(
2012
)
4
,
pp. 1065-1080
Persistent link: https://www.econbiz.de/10009680791
Saved in:
7
Using a business game concept to enhance servitization : a longitudinal case study
Laine, Teemu
;
Paranko, Jari
;
Suomala, Petri
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 428-446
Persistent link: https://www.econbiz.de/10009681580
Saved in:
8
Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
Chahal, Hardeep
;
Kumari, Neetu
- In:
Management research review
34
(
2011
)
6
,
pp. 626-648
Persistent link: https://www.econbiz.de/10009247602
Saved in:
9
Investigating issues and challenges for customer involvement in business services innovation
Nicolajsen, Hanne Westh
;
Scupola, Ada
- In:
The journal of business & industrial marketing
26
(
2011
)
5
,
pp. 368-376
Persistent link: https://www.econbiz.de/10009272392
Saved in:
10
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
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