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~subject:"Intercultural service encounters"
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Intercultural service encounters
Dienstleistungsqualität
20,667
Service quality
20,493
Kundenzufriedenheit
6,137
Customer satisfaction
6,130
Konsumentenverhalten
4,252
Consumer behaviour
4,249
Beziehungsmarketing
3,849
Relationship marketing
3,838
Qualitätsmanagement
2,532
Quality management
2,474
Wirtschaftsprüfung
2,445
Financial audit
2,439
Krankenhaus
1,789
Hospital
1,774
Gesundheitsversorgung
1,516
Health care
1,516
USA
1,371
United States
1,358
Gesundheitswesen
1,231
Health care system
1,214
Produktqualität
1,181
Product quality
1,180
Theorie
1,125
Customer service
1,105
Kundenservice
1,105
Theory
1,092
Dienstleistungssektor
1,034
Service industry
1,027
Deutschland
955
Germany
907
service quality
795
Beschwerdemanagement
790
Complaint management
790
Hotellerie
785
Hotel industry
783
Schule
728
School
718
Hochschule
695
Electronic Commerce
684
E-commerce
680
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English
4
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Sharma, Piyush
4
Kim, Namwoon
2
Gaur, Sanjaya Singh
1
Herjanto, Halimin
1
Kingshott, Russel P. J.
1
Su, Yong
1
Tam, Jackie
1
Tam, Jackie L. M.
1
Zhan, Wu
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The journal of services marketing
3
Journal of service theory and practice : JSTP
1
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ECONIS (ZBW)
4
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1
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
2
Role of personal cultural orientations in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 223-237
Persistent link: https://www.econbiz.de/10011487075
Saved in:
3
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
4
Examining the role of attribution and intercultural competence in intercultural service encounters
Tam, Jackie
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 159-170
Persistent link: https://www.econbiz.de/10010371761
Saved in:
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