Sohn, Jea-Il; Woo, Su-Han; Kim, Taek-Won - In: The International Journal of Logistics Management 28 (2017) 2, pp. 680-698
Purpose The purpose of this paper is to evaluate logistics service quality using the Kano’s service quality model in … manufacturing equipment (SME) industry. Logistics service quality is categorized using Kano’s classification and a comparison is …-party logistics (TPL) providers. Findings Several attributes of logistics service quality are evaluated as “Must-be” quality which …