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Konsumentenverhalten
Consumer behaviour
8
Emotion
5
Customer satisfaction
3
Kundenzufriedenheit
3
Advertising
2
Advertising effects
2
Customer service
2
Dienstleistungsqualität
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Entitlement
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Internet marketing
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Kundenservice
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Online-Marketing
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Positive emotion
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Service quality
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Viral marketing
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Virales Marketing
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Werbewirkung
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Werbung
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Acceptance of EWOM
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Beschwerdemanagement
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Beziehungsmarketing
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Brand image
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COVID-19
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Complaint management
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Conservation
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Construal level
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Coping
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Coronavirus
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Designation of origin
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Dienstleistung
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Dienstleistungssektor
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Discomfort
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EWOM
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Enjoyable interactions
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Experiential Purchase
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Experiment
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Forwarding of EWOM
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Frontline service employees
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Fuzzy-set
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Article
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English
8
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Chiew, Tung Moi
8
Septianto, Felix
7
Kemper, Joya A.
2
An, Jake
1
Bai, Xue
1
Mathies, Christine
1
Paramita, Widya
1
Patterson, Paul G.
1
Quach, Sara
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Seo, Yuri
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Tanudharma, Istiharini
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Thai, Nguyen T.
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Thaichon, Park
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Zhao, Fang
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Journal of business research : JBR
3
Journal of retailing and consumer services
3
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Australian journal of management
1
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ECONIS (ZBW)
8
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1
Perceived threat of COVID-19 influences product preferences : the moderating role of consumers' mindset
Septianto, Felix
;
Chiew, Tung Moi
- In:
Australasian marketing journal : AMJ ; official journal …
29
(
2021
)
1
,
pp. 78-86
Persistent link: https://www.econbiz.de/10012668406
Saved in:
2
Sharing luxury possessions in the age of digital experience economy : consumption type and psychological entitlement
Kemper, Joya A.
;
Bai, Xue
;
Zhao, Fang
;
Chiew, Tung Moi
; …
- In:
Journal of business research : JBR
142
(
2022
),
pp. 875-885
Persistent link: https://www.econbiz.de/10013169465
Saved in:
3
Mixed emotional appeal enhances positive word-of-mouth : the moderating role of narrative person
Quach, Sara
;
Septianto, Felix
;
Thaichon, Park
;
Chiew, …
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012648877
Saved in:
4
The congruence effect between product emotional appeal and country-based emotion : the moderating role of country-of-origin
Septianto, Felix
;
Chiew, Tung Moi
;
Thai, Nguyen T.
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012132220
Saved in:
5
The interactive effects of emotions and numerical information in increasing consumer support to conservation efforts
Septianto, Felix
;
Kemper, Joya A.
;
Chiew, Tung Moi
- In:
Journal of business research : JBR
110
(
2020
),
pp. 445-455
Persistent link: https://www.econbiz.de/10012237876
Saved in:
6
The similar versus divergent effects of pride and happiness on the effectiveness of loyalty programs
Septianto, Felix
;
An, Jake
;
Chiew, Tung Moi
;
Paramita, Widya
- In:
Journal of business research : JBR
99
(
2019
),
pp. 12-22
Persistent link: https://www.econbiz.de/10012023400
Saved in:
7
The effect of humour usage on customer’s service experiences
Chiew, Tung Moi
;
Mathies, Christine
;
Patterson, Paul G.
- In:
Australian journal of management
44
(
2019
)
1
,
pp. 109-127
Persistent link: https://www.econbiz.de/10011999401
Saved in:
8
The effects of different, discrete positive emotions on electronic word-of-mouth
Septianto, Felix
;
Chiew, Tung Moi
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011904300
Saved in:
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