//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Krankenhaus"
~subject:"Kundenzufriedenheit"
~subject:"Produktqualität"
~type_genre:"Conference paper"
~type_genre:"Conference proceedings"
~type_genre:"Fallstudie"
~type_genre:"Übersichtsarbeit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 7 applied filters
Year of publication
From:
To:
Subject
All
Krankenhaus
Kundenzufriedenheit
Produktqualität
Dienstleistungsqualität
388
Service quality
388
Customer satisfaction
82
Qualitätsmanagement
80
Quality management
78
Deutschland
51
Germany
51
Beziehungsmarketing
50
Relationship marketing
50
Consumer behaviour
34
Konsumentenverhalten
34
Hochschule
28
Hospital
27
Higher education institution
26
USA
25
United States
25
Dienstleistungssektor
23
Service industry
23
Gesundheitswesen
20
Welt
19
World
19
Product quality
17
Financial audit
16
Gesundheitsversorgung
16
Health care
16
Health care system
16
Measurement
16
Messung
16
Theorie
16
Theory
16
Wirtschaftsprüfung
16
Evaluation
15
Kongress
15
Bewertung
14
Dienstleistung
14
Hotel industry
14
Hotellerie
14
more ...
less ...
Online availability
All
Undetermined
49
Free
12
Type of publication
All
Article
96
Book / Working Paper
21
Type of publication (narrower categories)
All
Conference paper
Conference proceedings
Fallstudie
Übersichtsarbeit
Article in journal
6,604
Aufsatz in Zeitschrift
6,604
Graue Literatur
334
Non-commercial literature
334
Working Paper
300
Arbeitspapier
288
Aufsatz im Buch
219
Book section
219
Hochschulschrift
101
Konferenzbeitrag
74
Thesis
69
Collection of articles of several authors
39
Sammelwerk
39
Case study
31
Aufsatzsammlung
23
Konferenzschrift
17
Collection of articles written by one author
11
Sammlung
11
Systematic review
4
Bibliografie
3
Bibliografie enthalten
3
Bibliography included
3
Forschungsbericht
3
Guidebook
3
Ratgeber
3
Reprint
3
Article
2
Handbook
2
Handbuch
2
Interview
2
Lehrbuch
2
Mehrbändiges Werk
2
Multi-volume publication
2
Accompanied by computer file
1
Bibliography
1
Elektronischer Datenträger als Beilage
1
more ...
less ...
Language
All
English
108
German
10
Author
All
He, Zhen
3
Dranove, David
2
Jin, Ginger Zhe
2
Nuttawut Rojniruttikul
2
Raharjo, Hendry
2
Thawesaengskulthai, Natcha
2
Wongrukmit, Patcharin
2
Zhang, Min
2
Abate, Serafino
1
Abdullrahim, Najat
1
Abouee-Mehrizi, Hossein
1
Abu Bakar bin Abdul Hamid
1
Adapa, Sujana
1
Agyapong, Gloria Kakrabah-Quarshie
1
Ahmed, Ashraf Awadelkarim Widaa
1
AlShareef, Mohammed Abdullah
1
Altinay, Levent
1
Anttila, Juhani
1
Ariyanti, M.
1
Assimakopoulos, Costas
1
Auh, Seigyoung
1
Awasthi, Anjali
1
Baccarani, Claudio
1
Bahia, Kalvin
1
Baker, Susan
1
Baković, Tomislav
1
Barrera, José Alberto Candelaria
1
Bera, Sasadhar
1
Bhaskar, N. Udaya
1
Boaz, Annette
1
Bode, Oana Ruxandra
1
Bose, S. K.
1
Bouranta, Nancy
1
Brege, Staffan
1
Bui Nhat Vuong
1
Bäckström, Ingela
1
Camarero, Carmen
1
Camgöz-Akdağ, Hatice
1
Cara, Corina
1
Carter, Michael W.
1
more ...
less ...
Institution
All
Australian and New Zealand Marketing Academy
1
European Health Care Conference <2, 2011, Hamburg>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Fachhochschule Bonn-Rhein-Sieg
1
Konferenz Medizintourismus <1, 2007, Sankt Augustin>
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
more ...
less ...
Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
15
International journal of quality and service sciences
7
The TQM journal : the international review of organizational improvement
6
Business process management journal
5
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
4
Journal of health organization and management
3
Journal of service theory and practice
3
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
2
Driving Quality Management and Sustainability in VUCA Environments : 4th International Conference on Quality Innovation and Sustainability (ICQIS), Setubal, Portugal, May 22-23, 2023
2
International journal of economics and financial issues : IJEFI
2
Journal of financial services marketing : JFSM
2
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
2
Research in transportation economics
2
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
2
Tourism management : research, policies, practice
2
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
2
A National Bureau of Economic Research conference report
1
Advances in applied economic research : proceedings of the 2016 International Conference on Applied Economics (ICOAE)
1
Analele ştiinţifice ale Univerşităţii Alexandru Ioan Cuza din Iaşi / Ştiinţe economice
1
Beiträge zum Gesundheitsmanagement
1
Benchmarking : an international journal ; BIJ
1
Corporate sustainability as a challenge for comprehensive management
1
Development, Growth and Finance of Organizations from an Eastern European Context : the 2015 Griffiths School of Management Annual Conference on Business, Entrepreneurship and Ethics (GSMAC)
1
European journal of marketing : EJM
1
Gesundheitsökonomie
1
Global business and organizational excellence : a review of research & best practices
1
Health care management science
1
Information systems and e-business management : ISeB
1
Information technology and management
1
International journal of economics and management science : a biennual journal of School of Management ; the journal of Society of Economics and Management Research (SEMAR), School of Management, Pondicherry University
1
International journal of management & enterprise development : IJMED
1
International journal of quality & reliability management
1
Journal of air transport management
1
Journal of business research : JBR
1
Journal of economic development
1
Journal of economic literature
1
Journal of retailing and consumer services
1
Journal of travel and tourism marketing
1
Management research review
1
Managing service quality : MSQ ; an international journal
1
more ...
less ...
Source
All
ECONIS (ZBW)
117
Showing
1
-
10
of
117
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Total quality service in digital era
Schiavone, Francesco
;
Pietronudo, Maria Cristina
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1170-1193
Persistent link: https://www.econbiz.de/10014321605
Saved in:
2
On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda
;
Pencarelli, Tonino
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
Saved in:
3
Factors influencing online platform engagement in fresh fruit e-commerce in China
Tang, Lin
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 247-261)
.
2024
Persistent link: https://www.econbiz.de/10014564136
Saved in:
4
Factors influencing customer retention in the parcel delivery industry
Zonghong Wu
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 789-805)
.
2024
Persistent link: https://www.econbiz.de/10014575003
Saved in:
5
Product-service system development for 3D customized production in hospitals
Santos, Milene
;
Soares, B. A. R.
;
Carvalho, Helena
- In:
Driving Quality Management and Sustainability in VUCA …
,
(pp. 29-43)
.
2024
Persistent link: https://www.econbiz.de/10014549170
Saved in:
6
A new model for Quality 4.0
Humphries, Jacqueline
;
Ryan, Alan
;
Ven, Pepijn van de
- In:
Driving Quality Management and Sustainability in VUCA …
,
(pp. 185-198)
.
2024
Persistent link: https://www.econbiz.de/10014549492
Saved in:
7
Exploring relevant factors influencing guests' satisfaction : case study - 4* and 5* hotels in Mamaia Resort
Negrușa, Adina Letiția
;
Chifu, Ioan Cristian
;
Bode, …
- In:
Remodelling Businesses for Sustainable Development : …
,
(pp. 85-101)
.
2023
Persistent link: https://www.econbiz.de/10013536144
Saved in:
8
Developing Internet of Things-related ISO 10001 Hand Hygiene Privacy Codes in healthcare
Ortiz, María Belén
;
Karapetrovic, Stanislav
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1194-1210
Persistent link: https://www.econbiz.de/10014321611
Saved in:
9
First-time versus repeat tourists : resistance to negative information
Su, LuJun
;
Hsu, Maxwell K.
;
Huels, Brian
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 258-282
Persistent link: https://www.econbiz.de/10013190889
Saved in:
10
The synergistic effects of LMX and procedural justice climate on employee motivation and customer loyalty in a retail service context
Jung, Jin Ho
;
Yoo, Jaewon
;
Jung, Yeonsung
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 232-257
Persistent link: https://www.econbiz.de/10013190891
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->