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~subject:"Kundenbindung"
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Kundenbindung
Customer service
3,018
Kundenservice
3,018
Beziehungsmarketing
1,115
Relationship marketing
1,115
Dienstleistungsqualität
1,103
Service quality
1,103
Kundenzufriedenheit
972
Customer satisfaction
971
Consumer behaviour
750
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750
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372
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370
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344
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258
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257
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185
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182
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119
Verkaufspersonal
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Work behaviour
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101
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100
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100
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99
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34
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Sickel, Christian
4
Limbeck, Martin
3
Pepels, Werner
3
Hyken, Shep
2
Martin, Isabel
2
Mensah, Samuel N-A
2
Moon, Shawn D.
2
Moongela, Hilma
2
Müller-Hagedorn, Lothar
2
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2
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2
Rogers, Sandy
2
Adeola, Ogechi
1
Adom, Kwame
1
Afaq, Anam
1
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1
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1
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1
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1
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1
Anwar, M. Khorshed
1
Bauer, Hans H.
1
Baumbach, Michael
1
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1
Berger, Roland
1
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1
Biernat, Monica
1
Brenner, Walter
1
Bressolles, Gregory
1
Brockhaus, Sebastian
1
Böhler, Klaus
1
Caemmerer, Barbara
1
Cai, Xiaomei
1
Cattan-Jallet, Roxane
1
Chaker, Nawar N.
1
Chang, Kuei-Feng
1
Chen, Chen-Ju
1
Chen, Mu-Chen
1
Chen, Shu-Ching
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
GABAL-Verlag GmbH
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SpringerLink / Bücher
7
Springer eBook Collection / Business and Economics
3
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2
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2
Academy of Management journal : AMJ
1
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
1
Australasian marketing journal
1
Betriebswirtschaftliche Aspekte lose gekoppelter Systeme und Electronic Business
1
Business Analytics
1
Business process management journal
1
Dienstleistungsmanagement, Dienstleistungsmarketing
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1
Europäische Hochschulschriften / 5
1
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1
Gabler Edition Wissenschaft / Schriftenreihe des Instituts für Marktorientierte Unternehmensführung (IMU), Universität Mannheim
1
Grundlagen des After Sales Marketing
1
Hamburger Schriften zur Marketingforschung
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of business
1
International journal of contemporary hospitality management
1
International journal of logistics systems and management
1
International journal of management development : IJMD
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of services and operations management : IJSOM
1
Journal of marketing theory and practice
1
Journal of retailing and consumer services
1
Journal of transport economics & policy : JTEP
1
Law and economics
1
MIS quarterly executive
1
Markt- und Absatzprognosen : Modelle, Methoden, Anwendung
1
Nomos eLibrary / Sozial- und Wirtschaftswissenschaften
1
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1
Orell Füssli Management
1
Pocket-Power
1
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1
Research monograph
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1
Schriftenreihe Schwerpunkt Marketing
1
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Strategies and tools for managing connected consumers
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ECONIS (ZBW)
66
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1
Sustainability in service quality and customers conformity : drivers of customers loyalty to banks
Islam, Mohammad Tazul
;
Yesmin, Rexona
;
Rahman, Lamiya
; …
-
2021
Persistent link: https://www.econbiz.de/10012484578
Saved in:
2
Customer engagement, dependence and loyalty : an empirical study of Chinese customers in multitouch service encounters
Chen, Xin
;
Guo, Shuojia
;
Xiong, Jie
;
Ye, Zhuxin
- In:
Technological forecasting & social change : an …
197
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468859
Saved in:
3
Customer loyalty in online hotel booking platforms
Li, Wei-Chin
;
Chang, Kuei-Feng
;
Chen, Chen-Ju
- In:
International journal of business
28
(
2023
)
3
,
pp. 147-165
Persistent link: https://www.econbiz.de/10014340612
Saved in:
4
Social CRM : linking the dots of customer service and customer loyalty during COVID-19 in the hotel industry
Afaq, Anam
;
Gaur, Loveleen
;
Singh, Gurmeet
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 992-1009
Persistent link: https://www.econbiz.de/10013546105
Saved in:
5
Service quality and customer delight : considering the mediating role of satisfaction and loyalty
Nazeri, Ali
;
Kazemi, Seyed Mohamad Mehdi
;
Shahriyari, Rozita
- In:
International journal of management development : IJMD
2
(
2022
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10013256638
Saved in:
6
When social phobia meets excessive service : effects on customer delight and loyalty
Xiong, Wei
;
Huang, Meijiao
;
Okumus, Bendegul
;
Leung, Xi Y.
- In:
Tourism management perspectives : TMP
44
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013494161
Saved in:
7
I'll be back : how to get customers to come back again and again
Hyken, Shep
-
2021
"In this book, you will learn why customer loyalty is so important and why a repeat customer is not necessarily a loyal customer. You will also get an overview of the core principles that make customer loyalty possible"--
Persistent link: https://www.econbiz.de/10012423529
Saved in:
8
Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
Chaker, Nawar N.
;
Beeler, Lisa L.
;
Delpechitre, Duleep
- In:
Industrial marketing management : the international …
96
(
2021
),
pp. 238-253
Persistent link: https://www.econbiz.de/10013194581
Saved in:
9
Increasing customer acceptance in planning product-service systems
Schmidt, Danilo Marcello
-
2017
Persistent link: https://www.econbiz.de/10011731116
Saved in:
10
Using a digital services capability model to assess readiness for the digital consumer
Wulf, Jochen
;
Mettler, Tobias
;
Brenner, Walter
- In:
MIS quarterly executive
16
(
2017
)
3
,
pp. 171-195
Persistent link: https://www.econbiz.de/10011759067
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