//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Kundenservice"
~subject:"Relationship marketing"
~type_genre:"Aufsatz im Buch"
~type_genre:"Bibliography included"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Kundenservice
Relationship marketing
Dienstleistungsqualität
1,121
Service quality
1,120
Beziehungsmarketing
202
Deutschland
190
Germany
190
Qualitätsmanagement
188
Quality management
186
Theorie
177
Theory
177
Customer satisfaction
148
Kundenzufriedenheit
148
Consumer behaviour
104
Konsumentenverhalten
104
USA
69
United States
69
Customer service
54
Dienstleistungssektor
53
Service industry
53
Measurement
49
Messung
49
Hospital
48
Krankenhaus
48
Gesundheitsversorgung
38
Health care
38
Bewertung
34
Evaluation
34
Product quality
34
Produktqualität
34
Financial audit
33
Gesundheitswesen
33
Health care system
33
Wirtschaftsprüfung
33
Dienstleistungsmarketing
32
Lieferantenmanagement
32
Services marketing
32
Supplier relationship management
32
Hotel industry
30
Hotellerie
30
more ...
less ...
Online availability
All
Undetermined
29
Free
1
Type of publication
All
Article
216
Book / Working Paper
24
Type of publication (narrower categories)
All
Aufsatz im Buch
Bibliography included
Article in journal
3,546
Aufsatz in Zeitschrift
3,546
Book section
216
Hochschulschrift
112
Thesis
91
Graue Literatur
79
Non-commercial literature
79
Arbeitspapier
49
Working Paper
49
Collection of articles of several authors
33
Sammelwerk
33
Case study
29
Fallstudie
29
Conference paper
25
Konferenzbeitrag
25
Bibliografie enthalten
24
Aufsatzsammlung
18
Guidebook
7
Konferenzschrift
7
Lehrbuch
7
Ratgeber
7
Textbook
7
Reprint
6
Collection of articles written by one author
5
Sammlung
5
Conference proceedings
3
Bibliografie
2
Fallstudiensammlung
2
Forschungsbericht
2
Accompanied by computer file
1
Advisory report
1
Elektronischer Datenträger als Beilage
1
Festschrift
1
Gutachten
1
Handbook
1
Handbuch
1
Mehrbändiges Werk
1
Mikroform
1
more ...
less ...
Language
All
German
128
English
111
French
1
Author
All
Bruhn, Manfred
9
Woratschek, Herbert
5
Coenen, Christian
4
Georgi, Dominik
4
Pepels, Werner
4
Benkenstein, Martin
3
Dreyer, Axel
3
Gouthier, Matthias H. J.
3
Hadwich, Karsten
3
Berry, Leonard L.
2
Büttgen, Marion
2
Edvardsson, Bo
2
Gummesson, Evert
2
Hansen, Ursula
2
Hennig-Thurau, Thorsten
2
Klausegger, Claudia
2
Mang, Paul
2
Marten, Kai-Uwe
2
Meyer, Anton
2
Murmann, Britta
2
Nerdinger, Friedemann W.
2
Paluch, Stefanie
2
Scharitzer, Dieter
2
Stauss, Bernd
2
Aakash, Aakash
1
Aggarwal, Anu Gupta
1
Aji, Bagus Wicaksono
1
Al-Hakmani, Ali
1
Alexandra, M. O.
1
Alif, M. Gunawan
1
Amarullah, Fitriany
1
Amer, Mahmoud
1
Ammler, Stefanie
1
Anderson, Verl
1
Ang, Pheng Huat
1
Arzenheimer, Marc
1
Ates, Zelal
1
Ba, Sulin
1
Balqiah, Tengku Ezni
1
Bartl, Christopher
1
more ...
less ...
Published in...
All
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
9
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
8
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
5
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
5
Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
4
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer
4
Interaktionen im Dienstleistungsbereich
4
Service quality and management
4
Electronic Services
3
Europäische Hochschulschriften / 5
3
Gabler Edition Wissenschaft
3
Handbook of research on customer engagement
3
Kundenbeziehungen im Dienstleistungsbereich
3
Marketing in the new global order : challenges and opportunities
3
Recent developments in Vietnamese business and finance
3
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
3
A Research Agenda for Service Marketing
2
Basler Schriften zum Marketing
2
Customer Experience : Forum Dienstleistungsmanagement
2
Dienstleistungscontrolling
2
Erfolgswissen von 12 bekannten Managementtrainern
2
Grundlagen des After Sales Marketing
2
Kulturmarketing
2
Kundenorientierung im Touristikmanagement
2
Professionalisierung im Sportmanagement : Beiträge des 1. Kölner Sportökonomie-Kongresses
2
Professionelles Sales & Service Management : Vorsprung durch konsequente Kundenorientierung
2
Strategies and tools for managing connected consumers
2
3rd International Conference on Global Interdependence and Decision Sciences, December 28-30, 2009, Hyderabad, India
1
A handbook of management theories and models for office environments and services
1
AI-driven marketing research and data analytics
1
Advances in applied business research : the L.A.B.S. initiative
1
Aktuelle Aspekte in der Dienstleistungsforschung : [im November 2013 fand an der Ludwig-Maximilians-Universität München der 17. Workshop Dienstleistungsmarketing statt, der vom Institut für Marketing ausgerichtet wurde]
1
An introduction to industrial service design
1
Applied economics, business and development
1
Arbeitsmarktpolitik in der sozialen Marktwirtschaft : vom Arbeitsförderungsgesetz zum Sozialgesetzbuch II und III
1
Artificial intelligence and digital diversity inclusiveness in corporate restructuring
1
Bank 2025 : digital meets stationär
1
Beiträge zur Verhaltensforschung
1
Brand management ; Vol. 2
1
Brand research : [an outcome of the second International Conference on Brand Management]
1
more ...
less ...
Source
All
ECONIS (ZBW)
240
Showing
11
-
20
of
240
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
11
A fresh look on determinants of online repurchase intention
Ir. Jagjeet Singh Sarban Singh
;
Omkar Dastane
;
Haba, …
- In:
Handbook of research on digital transformation …
,
(pp. 87-116)
.
2022
Persistent link: https://www.econbiz.de/10014438080
Saved in:
12
The impact of Artificial Intelligence-driven recommendation on customer experience in e-retailing
Patnaik, Priyadarsini
- In:
Artificial intelligence and digital diversity …
,
(pp. 253-275)
.
2022
Persistent link: https://www.econbiz.de/10014391761
Saved in:
13
Service management - focus on customer experience
Danivska, Vitalija
;
Klungseth, Nora Johanne
- In:
A handbook of management theories and models for office …
,
(pp. 205-219)
.
2022
Persistent link: https://www.econbiz.de/10012888057
Saved in:
14
Examining the factors effecting the young consumers' self-service internet banking satisfaction and loyalty
Yimam, Ousman Mohammed
;
Yazar, Evrim Erdoğan
- In:
Digital transformation and new approaches in trade, …
,
(pp. 257-283)
.
2022
Persistent link: https://www.econbiz.de/10013448702
Saved in:
15
The lotus in the mud : a conceptual model of livestream yoga service experience
Fitzgerald, Sandy H. M.
-
2021
Persistent link: https://www.econbiz.de/10012668285
Saved in:
16
How does CSR influence customer loyalty in the banking sector? : evidence from Vietnam
Dang Khoa Tran
- In:
Recent developments in Vietnamese business and finance
,
(pp. 411-438)
.
2021
Persistent link: https://www.econbiz.de/10012799183
Saved in:
17
A critical review of factors affecting tourists' loyalty
Khanh Tung Nguyen
;
Nguyen Dong Phong
- In:
Recent developments in Vietnamese business and finance
,
(pp. 439-462)
.
2021
Persistent link: https://www.econbiz.de/10012799184
Saved in:
18
Exploring the impact of self-construal on the perceived values of the post-purchase product customization : the context of motorcycle customization in Vietnam
Mai Dong Tran
;
Long Dang
- In:
Recent developments in Vietnamese business and finance
,
(pp. 545-576)
.
2021
Persistent link: https://www.econbiz.de/10012799233
Saved in:
19
Service designing through Fuzzy Kano analysis in heritage tourism
Pandey, Ashutosh
;
Sahu, Rajendra
- In:
Supply chain sustainability : modeling and innovative …
,
(pp. 89-103)
.
2021
Persistent link: https://www.econbiz.de/10012387074
Saved in:
20
Digital customer experience : an emerging theme in customer service excellence
Grønholdt, Lars
- In:
Key challenges and opportunities for quality, …
,
(pp. 143-152)
.
2021
Persistent link: https://www.econbiz.de/10012506167
Saved in:
First
Prev
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->