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~subject:"Kundenservice"
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Search: subject:"anthropomorphism"
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Kundenservice
Consumer behaviour
126
Konsumentenverhalten
126
Anthropomorphism
111
Concept of man
88
Menschenbild
88
anthropomorphism
62
Brand image
55
Markenimage
55
Brand management
47
Markenführung
47
Beziehungsmarketing
46
Relationship marketing
46
Artificial intelligence
38
Advertising effects
34
Werbewirkung
34
Brand
32
Künstliche Intelligenz
32
Markenartikel
32
Robot
25
Roboter
25
Emotion
22
Brand anthropomorphism
21
Dienstleistungsqualität
20
Service quality
20
Personality psychology
16
Persönlichkeitspsychologie
16
Customer service
15
artificial intelligence
14
Advertising
13
Werbung
13
Customer satisfaction
12
Kundenzufriedenheit
12
Homo Oeconomicus
11
Homo economicus
11
Behavioral economics
10
Cognition
10
Kognition
10
Verhaltensökonomik
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English
12
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Choi, Sungwoo
2
Mattila, Anna S.
2
Belanche, Daniel
1
Biggemann, Sergio
1
Bolton, Lisa E.
1
Bunosso, Isabella
1
Casaló, Luis V.
1
Chang, Yaping
1
Crolic, Cammy
1
Della Corte, Valentina
1
Doorn, Jenny van
1
Fakhimi, Arezoo
1
Flavián Blanco, Carlos
1
Fotheringham, Darima
1
Garry, Tony
1
Gottlieb, Udo
1
Gursoy, Dogan
1
Hadi, Rhonda
1
Holthöwer, Jana
1
Jin, Hyun Seung
1
Levine, Lindsay R.
1
Li, Yi
1
Li, You
1
Liang, Zhehao
1
Liu, Qing
1
Prisco, Anna
1
Schepers, Jeroen
1
Sepe, Fabiana
1
Sheehan, Ben
1
Shin, Hyunju
1
Stephen, Andrew T.
1
Thomaz, Felipe
1
Wang, Chongli
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Wang, Yawei
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Wiles, Michael A.
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International journal of hospitality management
3
International journal of consumer studies
2
Journal of the Academy of Marketing Science
2
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Journal of business research : JBR
1
Journal of marketing
1
Journal of service research
1
The service industries journal
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ECONIS (ZBW)
12
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1
The influence of chatbot humour on consumer evaluations of services
Shin, Hyunju
;
Bunosso, Isabella
;
Levine, Lindsay R.
- In:
International journal of consumer studies
47
(
2023
)
2
,
pp. 545-562
Persistent link: https://www.econbiz.de/10014250593
Saved in:
2
Robots do not judge : service robots can alleviate embarrassment in service encounters
Holthöwer, Jana
;
Doorn, Jenny van
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
4
,
pp. 767-784
Persistent link: https://www.econbiz.de/10014326641
Saved in:
3
The effects of anthropomorphised virtual conversational assistants on consumer engagement and trust during service encounters
Fakhimi, Arezoo
;
Garry, Tony
;
Biggemann, Sergio
- In:
Australasian marketing journal : AMJ ; official journal …
31
(
2023
)
4
,
pp. 314-324
Persistent link: https://www.econbiz.de/10014381402
Saved in:
4
Blame the bot :
anthropomorphism
and anger in customer-chatbot interactions
Crolic, Cammy
;
Thomaz, Felipe
;
Hadi, Rhonda
;
Stephen, …
- In:
Journal of marketing
86
(
2022
)
1
,
pp. 132-148
Persistent link: https://www.econbiz.de/10012794738
Saved in:
5
The effect of implementing chatbot customer service on stock returns : an event study analysis
Fotheringham, Darima
;
Wiles, Michael A.
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
4
,
pp. 802-822
Persistent link: https://www.econbiz.de/10014326648
Saved in:
6
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
7
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
8
Effect of customer's perception on service robot acceptance
Li, Yi
;
Wang, Chongli
- In:
International journal of consumer studies
46
(
2022
)
4
,
pp. 1241-1261
Persistent link: https://www.econbiz.de/10013328268
Saved in:
9
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
10
Customer service chatbots : anthromorphism and adoption
Sheehan, Ben
;
Jin, Hyun Seung
;
Gottlieb, Udo
- In:
Journal of business research : JBR
115
(
2020
),
pp. 14-24
Persistent link: https://www.econbiz.de/10012270802
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