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~subject:"Kundenservice"
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Search: subject:"surface acting"
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Kundenservice
Emotion
62
surface acting
40
Surface acting
34
Job satisfaction
29
deep acting
29
Arbeitszufriedenheit
28
Stress
28
Work stress
27
Arbeitspsychologie
21
Organizational psychology
21
emotional labor
18
Arbeitsverhalten
16
Work behaviour
16
Deep acting
15
Emotional labor
15
Emotional exhaustion
12
Customer satisfaction
10
Dienstleistungsqualität
10
Kundenzufriedenheit
10
Service quality
10
job satisfaction
10
Beziehungsmarketing
9
Führungsstil
9
Leadership style
9
Relationship marketing
9
Organizational behaviour
8
Verhalten in Organisationen
8
Consumer behaviour
7
Konsumentenverhalten
7
emotional exhaustion
7
Arbeitskräfte
6
Employee retention
6
Hotel industry
6
Hotellerie
6
Mitarbeiterbindung
6
Tourism employees
6
Tourismusberufe
6
Workforce
6
Customer service
5
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English
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Angsuthon Srisuthisa-ard
1
Chebat, Jean-Charles
1
Faerman, Sue R.
1
Feng, Jie
1
Gaucher, Benoît
1
Geng, Zizhen
1
Han, Su-Jin
1
Hur, Won-Moo
1
Liu, Chao
1
Liu, Xinmei
1
Mattar, Dorine M.
1
Moon, Tae Won
1
Potipiroon, Wisanupong
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Global business and organizational excellence : GBOE
1
International journal of contemporary hospitality management
1
Journal of retailing and consumer services
1
Journal of service theory and practice : JSTP
1
Public management review
1
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ECONIS (ZBW)
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1
How do mistreated high-status service providers compensate?
Mattar, Dorine M.
- In:
Global business and organizational excellence : GBOE
41
(
2021
)
1
,
pp. 46-67
Persistent link: https://www.econbiz.de/10013175664
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2
How uncivil customers corrode the relationship between frontline employees and retailers
Gaucher, Benoît
;
Chebat, Jean-Charles
- In:
Journal of retailing and consumer services
46
(
2019
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011980754
Saved in:
3
Public service motivation and customer service behaviour : testing the mediating role of emotional labour and the moderating role of gender
Potipiroon, Wisanupong
;
Angsuthon Srisuthisa-ard
; …
- In:
Public management review
21
(
2019
)
5
,
pp. 650-668
Persistent link: https://www.econbiz.de/10012178781
Saved in:
4
The effect of customer incivility on service employees' customer orientation through double-mediation of
surface
acting
and emotional exhaustion
Hur, Won-Moo
;
Moon, Tae Won
;
Han, Su-Jin
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 394-413
Persistent link: https://www.econbiz.de/10011400716
Saved in:
5
The effects of emotional labor on frontline employee creativity
Geng, Zizhen
;
Liu, Chao
;
Liu, Xinmei
;
Feng, Jie
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1046-1064
Persistent link: https://www.econbiz.de/10010426096
Saved in:
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