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~subject:"Kundenzufriedenheit"
~type_genre:"Amtsdruckschrift"
~type_genre:"Einführung"
~type_genre:"Fallstudie"
~type_genre:"Non-commercial literature"
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Search: subject_exact:"Dienstleistungsmanagement"
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Kundenzufriedenheit
Dienstleistungsmanagement
139
Service management
139
Dienstleistung
32
Deutschland
25
Germany
24
Theorie
24
Theory
24
Beziehungsmarketing
19
Relationship marketing
19
Dienstleistungsqualität
16
Service quality
16
Dienstleistungssektor
13
Service industry
13
Bundling strategy
11
Hospital
11
Krankenhaus
11
Leistungsbündel
11
USA
11
United States
11
Management
10
Productivity
10
Produktivität
10
Business process management
9
Dienstleistungsmarketing
9
Prozessmanagement
9
Services marketing
9
Business services
8
Dienstleistungsbetrieb
8
Services
8
Unternehmensdienstleistung
8
Customer integration
7
Kundenintegration
7
Customer satisfaction
6
Dienstleistungsangebot
6
Organisatorischer Wandel
6
Organizational change
6
Quality management
6
Qualitätsmanagement
6
Strategisches Management
6
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Amtsdruckschrift
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78
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78
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Aflaki, Sam
1
Altinay, Levent
1
Baker, Susan
1
Clark, Moira
1
Kralj, Anna
1
Kwortnik, Robert J.
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Noone, Breffni Monica
1
Popescu, Ioana
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Poudel, Surya
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Faculty & research / Insead : working paper series
1
International journal of hospitality management
1
Journal of service research : JSR
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ECONIS (ZBW)
6
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1
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
2
Managing satisfaction in relationships over time
Aflaki, Sam
;
Popescu, Ioana
-
2010
Persistent link: https://www.econbiz.de/10008807683
Saved in:
3
Service climate and customer satisfaction in a casino hotel : an exploratory case study
Kralj, Anna
;
Solnet, David
- In:
International journal of hospitality management
29
(
2010
)
4
,
pp. 711-719
Persistent link: https://www.econbiz.de/10008758170
Saved in:
4
Unifying service marketing and operations with service experience management
Kwortnik, Robert J.
;
Thompson, Gary M.
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 389-406
Persistent link: https://www.econbiz.de/10003853593
Saved in:
5
Effect of service encounter pace on customer satisfaction
Noone, Breffni Monica
-
2004
Persistent link: https://www.econbiz.de/10003566826
Saved in:
6
Business success through service excellence
Clark, Moira
;
Baker, Susan
-
2004
Persistent link: https://www.econbiz.de/10001805938
Saved in:
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