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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
58
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Hotel industry
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Hotellerie
47
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26
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26
Dienstleistungsqualität
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20
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The Cornell hospitality quarterly
18
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ECONIS (ZBW)
18
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1
Providing positive individuating information to reduce stereotype-based negativity in service encounters
Smith, Nicholas A.
;
Martinez, Larry
;
Xu, Shi
; …
- In:
The Cornell hospitality quarterly
64
(
2023
)
3
,
pp. 307-321
Persistent link: https://www.econbiz.de/10014312195
Saved in:
2
When going above and beyond meets diversity : are service recoveries evaluated based on inference or recognition?
Ma, Emily Jintao
;
Baker, Melissa A.
;
Kim, Youngsun Sean
; …
- In:
The Cornell hospitality quarterly
65
(
2024
)
2
,
pp. 184-199
Persistent link: https://www.econbiz.de/10014634701
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3
Consumers' intentions to use contact-reducing technologies in restaurants
Morosan, Cristian
;
Sorathia, Nefike Gunden
- In:
The Cornell hospitality quarterly
65
(
2024
)
2
,
pp. 217-226
Persistent link: https://www.econbiz.de/10014634711
Saved in:
4
Applications and implications of service robots in hospitality
Tuomi, Aarni
;
Tussyadiah, Iis P.
;
Stienmetz, Jason
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 232-247
Persistent link: https://www.econbiz.de/10012520149
Saved in:
5
The impact of tourist–robot interaction on tourist engagement in the hospitality industry : a mixed-method study
Fang, Shujie
;
Han, Xiaoyun
;
Chen, Shuping
- In:
The Cornell hospitality quarterly
64
(
2023
)
2
,
pp. 246-266
Persistent link: https://www.econbiz.de/10014253110
Saved in:
6
Comparison of customer reviews for local and chain restaurants : multilevel approach to Google reviews data
Yalcinkaya, Beril
;
Just, David
- In:
The Cornell hospitality quarterly
64
(
2023
)
1
,
pp. 63-73
Persistent link: https://www.econbiz.de/10014229650
Saved in:
7
Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik
;
Sun, Pengchang
;
Kang, Min Jung
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
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8
The effect of private customer-manager social engagement upon online booking behavior
Han, Saram
;
Anderson, Christopher K.
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 141-151
Persistent link: https://www.econbiz.de/10013256785
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9
Why service recovery fails? : examining the roles of restaurant type and failure severity in double deviation with justice theory
Zou, Suiwen
;
Migacz, Steven J.
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 169-181
Persistent link: https://www.econbiz.de/10013256787
Saved in:
10
Understanding consumer enchantment via paranormal tourism, part I, conceptual review
Drinkwater, Kenneth
;
Massullo, Brandon
;
Dagnall, Neil
; …
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 195-215
Persistent link: https://www.econbiz.de/10013256790
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