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~subject:"Kundenzufriedenheit"
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Search: person:"Voss, Roediger"
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Kundenzufriedenheit
Hochschule
11
Higher education institution
9
Deutschland
8
Germany
7
Marketing
6
Dienstleistungsqualität
5
Lehrbuch
5
Service quality
5
Students
5
Studierende
5
Betriebswirtschaftslehre
4
Beziehungsmarketing
4
Customer satisfaction
4
Consumer behaviour
3
Handelsbetrieb
3
Konsumentenverhalten
3
Market research
3
Marktforschung
3
Authoritarianism
2
Autokratie
2
Autoritarismus
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Befragung
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Beschwerdemanagement
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Business economics
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Complaint management
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Higher education staff
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Hochschullehrer
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Interview
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Management
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Nonprofit marketing
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Nonprofit-Marketing
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Qualitätsmanagement
2
Relationship marketing
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School
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Schule
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USA
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United States
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Welt
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Wettbewerbsstrategie
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Gruber, Thorsten
3
Voss, Roediger
3
Brodowsky, Glen H.
1
Fuß, Stefan
1
Gläser-Zikuda, Michaela
1
Lowrie, Anthony
1
Reppel, Alexander E.
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Szmigin, Isabelle
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Voss, Rödiger
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International journal of public sector management : IJPSM
1
Jahrbuch Marketing ... : Trendthemen und Tendenzen
1
Journal of marketing education : JME
1
The journal of services marketing
1
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ECONIS (ZBW)
4
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1
Investigating the influence of professor characteristics on student satisfaction and dissatisfaction : a comparative study
Gruber, Thorsten
;
Lowrie, Anthony
;
Brodowsky, Glen H.
; …
- In:
Journal of marketing education : JME
34
(
2012
)
2
,
pp. 165-178
Persistent link: https://www.econbiz.de/10009582112
Saved in:
2
Examining student satisfaction with higher education services : using a new measurement tool
Gruber, Thorsten
;
Fuß, Stefan
;
Voss, Roediger
; …
- In:
International journal of public sector management : IJPSM
23
(
2010
)
2
,
pp. 105-123
Persistent link: https://www.econbiz.de/10008652342
Saved in:
3
Analyse von Kundenerwartungen und -werten mit Hilfe der Laddering-Technik
Voss, Rödiger
- In:
Jahrbuch Marketing ... : Trendthemen und Tendenzen
(
2010/11
),
pp. 137-148
Persistent link: https://www.econbiz.de/10003950153
Saved in:
4
Developing a deeper understanding of the attributes of effective customer contact employees in personal complaint-handling encounters
Gruber, Thorsten
;
Szmigin, Isabelle
;
Voss, Roediger
- In:
The journal of services marketing
23
(
2009
)
6
,
pp. 422-435
Persistent link: https://www.econbiz.de/10009525715
Saved in:
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