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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Customer satisfaction
12
Service quality
12
Dienstleistungsqualität
11
zone of tolerance
8
Zone of tolerance
6
service quality
5
Zone of Tolerance
4
Performance measurement
3
Performance-Messung
3
Adequate service level (ASL)
2
Beziehungsmarketing
2
Business-to-business (B2B)
2
Consumer behaviour
2
Desired service level (DSL)
2
Dienstleistung
2
Gesundheitsversorgung
2
Gesundheitswesen
2
Health care
2
Health care system
2
Hospital
2
Inertia
2
Krankenhaus
2
Measurement
2
Messung
2
Private sector
2
Privatwirtschaft
2
Professional services
2
Relationship marketing
2
Satisfaction
2
Service Quality
2
Service tenure
2
Services
2
Structural equation model
2
Strukturgleichungsmodell
2
Taiwan
2
customer satisfaction
2
healthcare services
2
public and private hospitals
2
Alternative attractiveness
1
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All
Free
4
Undetermined
3
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Article
11
Book / Working Paper
1
Type of publication (narrower categories)
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Article in journal
11
Aufsatz in Zeitschrift
11
Arbeitspapier
1
Graue Literatur
1
Non-commercial literature
1
Working Paper
1
Language
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English
12
Author
All
Kashif Hussain
2
Nadiri, Halil
2
Sharma, Piyush
2
Baksi, Arup Kumar
1
Barbosa, Belem
1
Chen, Kuan-yu
1
Chen, Li-Fei
1
Chen, Szu-Chi
1
Garbers, Yvonne
1
Gaur, Jighyasu
1
Ho, Angus
1
Hosie, Peter J.
1
Hsieh, J. J. Po-an
1
Kamble, Sachin S.
1
Kesharwani, Ankit
1
Konradt, Udo
1
Li, Yinxing
1
Mani, Venkatesh
1
Parasuraman, A.
1
Parida, Bivraj Bhusan
1
Rai, Arun
1
Ribeiro, Hugo
1
Su, Chao-Ton
1
Terui, Nobuhiko
1
Trujillo-León, Andrea
1
Vera, Jorge
1
Vásquez-García, Fabiola
1
Wamba, Samuel Fosso
1
Warszta, Tim
1
Xing, Aijing
1
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Argumenta oeconomica
2
International journal of economics and management science : a biennual journal of School of Management ; the journal of Society of Economics and Management Research (SEMAR), School of Management, Pondicherry University
1
International journal of services and operations management
1
Journal of global information management
1
Journal of service research : JSR
1
Service science
1
The international review of retail, distribution and consumer research
1
The journal of services marketing
1
The service industries journal
1
Tourism management : research, policies, practice
1
Working paper ...
1
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ECONIS (ZBW)
12
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12
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1
Domestic confinement crisis and its un-intensifying effect on service quality expectations towards e-stores : the case of the COVID-19 pandemic in Mexico
Vera, Jorge
;
Trujillo-León, Andrea
;
Vásquez-García, …
- In:
The international review of retail, distribution and …
32
(
2022
)
2
,
pp. 167-183
Persistent link: https://www.econbiz.de/10013274209
Saved in:
2
Service quality measurement in information systems : an expectation and desire disconfirmation approach
Kesharwani, Ankit
;
Mani, Venkatesh
;
Gaur, Jighyasu
; …
- In:
Journal of global information management
29
(
2021
)
6
,
pp. 1-19
Persistent link: https://www.econbiz.de/10012614533
Saved in:
3
Modeling customer satisfaction's impact on loyalty : insights for customer-centric resource allocation
Li, Yinxing
;
Xing, Aijing
;
Terui, Nobuhiko
- In:
Service science
15
(
2023
)
2
,
pp. 107-128
Persistent link: https://www.econbiz.de/10014293788
Saved in:
4
Beyond mean entity fairness : the role of the
zone
of
tolerance
in responding to fairness treatment
Konradt, Udo
;
Warszta, Tim
;
Garbers, Yvonne
-
2020
Persistent link: https://www.econbiz.de/10012672338
Saved in:
5
Zone
of
tolerance
for healthcare services : a diagnostic model of public and private hospital service quality
Nadiri, Halil
;
Kashif Hussain
- In:
Argumenta oeconomica
37
(
2016
)
2
,
pp. 245-280
Persistent link: https://www.econbiz.de/10012284631
Saved in:
6
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
7
Towards an efficient IS service management: the internal customers'
zone
of
tolerance
Ribeiro, Hugo
;
Barbosa, Belem
- In:
International journal of services and operations management
28
(
2017
)
2
,
pp. 141-162
Persistent link: https://www.econbiz.de/10011859672
Saved in:
8
Zone
of
tolerance
for healthcare services : a diagnostic model of public and private hospital service quality
Nadiri, Halil
;
Kashif Hussain
- In:
Argumenta oeconomica
(
2016
)
2
,
pp. 245-280
Persistent link: https://www.econbiz.de/10011626526
Saved in:
9
Exploring customers'
zone
of
tolerance
for B2B professional service quality
Ho, Angus
;
Sharma, Piyush
;
Hosie, Peter J.
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
Saved in:
10
Improving importance-performance analysis : the role of the
zone
of
tolerance
and competitor performance : the case of Taiwan's hot spring hotels
Chen, Kuan-yu
- In:
Tourism management : research, policies, practice
40
(
2014
),
pp. 260-272
Persistent link: https://www.econbiz.de/10010227011
Saved in:
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