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~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Customer value"
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Kundenzufriedenheit
Kundenwert
2,511
Customer value
2,437
Beziehungsmarketing
1,441
Relationship marketing
1,440
Consumer behaviour
619
Konsumentenverhalten
619
Betriebliche Wertschöpfung
554
Value creation
554
Customer integration
300
Kundenintegration
300
Customer satisfaction
297
Service quality
264
Dienstleistungsqualität
261
Marketingmanagement
228
Marketing management
225
Theorie
225
Theory
225
Lieferantenmanagement
187
Supplier relationship management
187
customer value
166
Deutschland
150
Germany
149
B-to-B-Marketing
142
Business-to-business marketing
142
Kundenmanagement
138
Brand management
136
Markenführung
136
USA
134
United States
133
Service-dominant logic
126
Brand image
124
Markenimage
124
Service-Dominant Logic
124
Value co-creation
109
Social Web
89
Social web
89
Einzelhandel
80
Marketing
80
Messung
79
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Undetermined
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39
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Article
259
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34
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13
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5
Graue Literatur
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3
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1
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English
273
German
20
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Gallarza, Martina G.
6
Gil Saura, Irene
5
Le Nguyen Hau
4
Sesé, F. Javier
4
Al Haj Eid, Mohammad Badi’
3
Dandis, Ala' Omar
3
Del Chiappa, Giacomo
3
Gligor, David M.
3
Itani, Omar S.
3
Matzler, Kurt
3
Mostafa Rasoolimanesh, S.
3
Pham Ngoc Thuy
3
Vera, Jorge
3
Verhoef, Peter C.
3
Ahn, Jiseon
2
Arteaga, Francisco
2
Arteaga-Moreno, Francisco
2
Cheung, Fung Yi Millissa
2
Chon, Kaye
2
Dedeoğlu, Bekir Bora
2
Edvardsson, Bo
2
Eriksson, Maria
2
Guo, Lin
2
Hao, Fei
2
Hinterhuber, Hans H.
2
Hollebeek, Linda D.
2
Ingelsson, Pernilla
2
Keränen, Joona
2
Kibos, Kiprop Eric
2
Kim, Eojina
2
Kleinaltenkamp, Michael
2
Kusumawati, Andriani
2
Langat, Kipkirui Daniel
2
McColl-Kennedy, Janet R.
2
McManus, Lisa
2
Ngo, Liem Viet
2
O'Cass, Aron
2
Odunga, Mukoswi Robert
2
Prohl-Schwenke, Katharina
2
Raab, Gerhard
2
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Shaker Verlag
1
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Journal of retailing and consumer services
17
International journal of hospitality management
16
The journal of services marketing
7
Journal of business research : JBR
6
The service industries journal
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of service research : JSR
5
The TQM journal : the international review of organizational improvement
5
Tourism management : research, policies, practice
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
4
Journal of vacation marketing
4
Service business
4
Cogent business & management
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of contemporary hospitality management
3
International journal of leisure and tourism marketing : IJLTM
3
International journal of services and operations management
3
Journal of air transport management
3
Journal of the Academy of Marketing Science
3
Management decision : MD
3
Expert journal of marketing
2
International journal of electronic commerce : IJEC
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
International journal of retail & distribution management
2
International journal of services, economics and management
2
Journal of business-to-business marketing
2
Journal of consumer behaviour : an international research review
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality and tourism insights
2
Journal of hospitality marketing & management
2
Journal of marketing management : MM
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of service management
2
Journal of strategic marketing
2
Journal of travel and tourism marketing
2
Kundenorientierte Unternehmensführung : Kundenorientierung - Kundenzufriedenheit - Kundenbindung
2
Service Value als Werttreiber : Konzepte, Messung und Steuerung
2
The journal of product & brand management
2
Total quality management & business excellence
2
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ECONIS (ZBW)
293
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151
The effects of customer equity drivers on loyalty across services industries and firms
Ou, Yi-Chun
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 336-356
Persistent link: https://www.econbiz.de/10011684991
Saved in:
152
B2B relationship calculus : quantifying resource effects in service-dominant logic
DeLeon, Anthony J.
;
Chatterjee, Sharmila C.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 402-427
Persistent link: https://www.econbiz.de/10011685005
Saved in:
153
The combined effect of product returns experience and switching costs on B2B customer re-purchase intent
Russo, Ivan
;
Confente, Ilenia
;
Gligor, David M.
; …
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10011692481
Saved in:
154
The role of organizational culture in the adoption of customer profitability analysis : a field study
Fish, Matthew
;
Miller, William
;
Becker, D'Arcy
; …
- In:
Qualitative research in accounting & management : QRAM
14
(
2017
)
1
,
pp. 38-59
Persistent link: https://www.econbiz.de/10011705777
Saved in:
155
Customer experience : a review and research agenda
Jain, Rajnish
;
Aagja, Jayesh
;
Bagdare, Shilpa
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 642-662
Persistent link: https://www.econbiz.de/10011707287
Saved in:
156
Opening the Black Box of a competitive customer experience strategy
Hinnenberg, Marc
;
Löfstedt, Nina
- In:
Journal of digital banking
1
(
2016/2017
)
4
,
pp. 321-328
Persistent link: https://www.econbiz.de/10011708682
Saved in:
157
Role of customer retention equity in creating and developing brand value
Chahal, Hardeep
;
Bala, Renu
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
2
,
pp. 119-142
Persistent link: https://www.econbiz.de/10011820571
Saved in:
158
A QoS-sensitive model for e-commerce customer behavior
Ghavamipoor, Hoda
;
Galpayegani, S. Alireza Hashemi
; …
- In:
Journal of research in interactive marketing : …
11
(
2017
)
4
,
pp. 380-397
Persistent link: https://www.econbiz.de/10011813290
Saved in:
159
Customers' perceptions of value in relation to hotels in Gauteng, South Africa
Ntimane, Vongani
;
Tichaawa, Tembi Maloney
- In:
Acta Universitatis Danubius / Oeconomica
13
(
2017
)
2
,
pp. 17-30
Persistent link: https://www.econbiz.de/10011960943
Saved in:
160
Consumers' perceived value of sport team games : a multidimensional approach
Kunkel, Thilo
;
Doyle, Jason Patrick
;
Berlin, Alexander
- In:
Journal of sport management : the official journal of …
31
(
2017
)
1
,
pp. 80-95
Persistent link: https://www.econbiz.de/10011669268
Saved in:
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