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Subject
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Measurement
Dienstleistungsqualität
14,911
Service quality
14,911
Customer satisfaction
5,411
Kundenzufriedenheit
5,411
Consumer behaviour
3,774
Konsumentenverhalten
3,774
Beziehungsmarketing
3,315
Relationship marketing
3,315
Quality management
1,905
Qualitätsmanagement
1,904
Financial audit
1,701
Wirtschaftsprüfung
1,701
Hospital
1,237
Krankenhaus
1,237
Health care
1,022
Gesundheitsversorgung
1,016
Customer service
984
Kundenservice
984
USA
957
United States
957
Dienstleistungssektor
867
Service industry
867
Product quality
845
Produktqualität
845
Gesundheitswesen
815
Health care system
815
service quality
780
Beschwerdemanagement
734
Complaint management
734
Hotel industry
707
Hotellerie
707
Online retailing
618
Online-Handel
618
E-commerce
606
Electronic Commerce
605
Emotion
518
Theory
501
Theorie
500
customer satisfaction
485
India
475
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Undetermined
155
Free
18
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Book / Working Paper
140
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Article in journal
353
Aufsatz in Zeitschrift
353
Aufsatz im Buch
45
Book section
45
Case study
7
Fallstudie
7
Conference paper
6
Konferenzbeitrag
6
Reprint
1
Systematic review
1
Übersichtsarbeit
1
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English
362
German
39
Author
All
Bruhn, Manfred
7
Woratschek, Herbert
6
Park, Sang-June
4
Benkenstein, Martin
3
Carlson, Jamie
3
Cheng, Ching-Chan
3
Prybutok, Victor R.
3
Shahin, Arash
3
Yi, Youjae
3
Zhang, Min
3
Akter, Shahriar
2
AlNajem, Mohamad N.
2
Altuntas, Serkan
2
Asif, Muhammad
2
Audrezet, Alice
2
Awan, Muhammad Usman
2
Bauer, Hans H.
2
Blut, Markus
2
Bressolles, Grégory
2
Carrión, Gabriel Cepeda
2
Casadesús, Martí
2
Chadha, Suresh Kumar
2
Chang, Ya-Yuan
2
Chetty, Raj
2
Dahlgaard, Jens Jörn
2
Datta, Biplab
2
Deiana, Eusebio
2
Dereli, Türkay
2
Falk, Tomas
2
Friedman, John N
2
Galetzka, Mirjam
2
Gremler, Dwayne D.
2
Hadwich, Karsten
2
Hammerschmidt, Maik
2
He, Zhen
2
Hegji, Charles E.
2
Heo, Jun-Yeon
2
Herrera, Roberto
2
Joshi, Pradeep
2
Kim, Kwang-jae
2
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Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
20
International journal of productivity and quality management : IJPQM
11
Total quality management & business excellence
10
International journal of hospitality management
8
International journal of services and operations management
8
Journal of business research : JBR
8
The service industries journal
8
Journal of retailing and consumer services
7
Quality management journal : QMJ
6
Tourism management : research, policies, practice
6
Economics of education review
5
International journal of contemporary hospitality management
5
Journal of air transport management
5
The TQM journal : the international review of organizational improvement
5
The journal of services marketing
5
International journal of services, economics and management
4
Journal of service management
4
Health economics
3
International journal of business and globalisation : IJBG
3
International journal of business excellence
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
3
International journal of quality & reliability management
3
International journal of quality and service sciences
3
Journal of hospital marketing & public relations
3
Journal of marketing management : MM
3
Journal of retailing
3
Journal of travel and tourism marketing
3
Managing service quality : MSQ ; an international journal
3
Metamorphosis : a journal of management research
3
The American economic review
3
The international journal of logistics management
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
3
Amfiteatru economic : an economic and business research periodical
2
Decision
2
Electronic commerce research
2
Global journal of business research : GJBR
2
Health marketing quarterly
2
Interactive Marketing im Web 2.0+ : Konzepte und Anwendungen für ein erfolgreiches Marketingmanagement im Internet
2
International journal of business information systems : IJBIS
2
International journal of consumer studies
2
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Source
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ECONIS (ZBW)
401
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10
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401
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1
Performance assessment of primary health care services using data envelopment analysis and the quality-adjusted malmquist index
Capeletti, Nuno M.
;
Amado, Carla A. F.
;
Santos, Sérgio P.
- In:
Journal of the Operational Research Society
75
(
2024
)
2
,
pp. 361-377
Persistent link: https://www.econbiz.de/10014555699
Saved in:
2
Cross-country data on skills and the quality of schooling : a selective survey
Fuente, Ángel de la
;
Doménech, Rafael
- In:
Journal of economic surveys
38
(
2024
)
1
,
pp. 3-26
Persistent link: https://www.econbiz.de/10014474342
Saved in:
3
Creating and validating an information quality scale for e-commerce platforms
Liu, Chung-Tzer
;
Guo, Yi Maggie
;
Hsu, Jo-Li
- In:
Journal of electronic commerce in organizations : JECO
21
(
2023
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10014441012
Saved in:
4
E-service quality : development and validation of the scale
Kaur, Baljit
;
Kaur, Jasveen
;
Pandey, Shivendra Kumar
; …
- In:
Global business review
24
(
2023
)
5
,
pp. 953-971
Persistent link: https://www.econbiz.de/10014432468
Saved in:
5
The influence of marital status on customer-centric measures in the context of a ski resort using the importance-performance map analysis (IPMA) framework
Haverila, Matti
;
Haverila, Kai Christian
;
Twyford, …
- In:
European journal of management studies : EJMS
28
(
2023
)
1
,
pp. 49-68
Persistent link: https://www.econbiz.de/10014288278
Saved in:
6
Process quality indices : new metrics for process quality capability with zero-loss baseline
Xiong, Xinjia
;
Feng, Yongchang
- In:
Total quality management & business excellence
33
(
2022
)
9
,
pp. 975-993
Persistent link: https://www.econbiz.de/10013352636
Saved in:
7
Improving customer satisfaction in proactive service design : a Kano model approach
Wenninger, Annette
;
Rau, Daniel
;
Röglinger, Maximilian
- In:
Electronic markets : EM ; the international journal of …
32
(
2022
)
3
,
pp. 1399-1418
Persistent link: https://www.econbiz.de/10013463446
Saved in:
8
PUBLICSERV : Quality assessment scale for public services
Vieira, Kelmara Mendes
;
Ravanello, Renata Pase
- In:
International journal of consumer studies
48
(
2024
)
4
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014576028
Saved in:
9
Development and validation of a service captivity scale
Rayburn, Steven W.
;
Makarem, Suzanne C.
;
Mohan, Mayoor
; …
- In:
Journal of service research
27
(
2024
)
3
,
pp. 414-431
Persistent link: https://www.econbiz.de/10014580520
Saved in:
10
ACCOUNTQUAL : a scale for measuring accounting service quality
Azzari, Vitor
;
Mainardes, Emerson Wagner
;
Beiruth, Aziz …
- In:
Journal of accounting & organizational change : JAOC
20
(
2024
)
1
,
pp. 130-152
Persistent link: https://www.econbiz.de/10014496864
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