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~subject:"Quality management"
~type_genre:"Collection of articles written by one author"
~type_genre:"Conference paper"
~type_genre:"Government document"
~type_genre:"Reprint"
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Search: "Dienstleistungsqualität"
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Quality management
Dienstleistungsqualität
286
Service quality
286
Qualitätsmanagement
59
Customer satisfaction
58
Kundenzufriedenheit
58
Deutschland
38
Germany
37
Consumer behaviour
36
Konsumentenverhalten
36
Beziehungsmarketing
33
Relationship marketing
33
USA
31
United States
31
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28
Higher education institution
26
EU countries
23
EU-Staaten
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Hospital
23
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23
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20
Health care
20
Product quality
17
Produktqualität
17
Evaluation
16
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15
Gesundheitswesen
15
Theorie
15
Theory
15
Wirtschaftsprüfung
15
Financial audit
14
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14
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13
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13
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12
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11
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36
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Collection of articles written by one author
Conference paper
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1,744
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1,744
Aufsatz im Buch
155
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155
Hochschulschrift
112
Graue Literatur
108
Non-commercial literature
108
Thesis
97
Arbeitspapier
54
Working Paper
54
Collection of articles of several authors
38
Sammelwerk
38
Konferenzbeitrag
36
Bibliografie enthalten
31
Bibliography included
31
Case study
27
Fallstudie
27
Konferenzschrift
23
Amtsdruckschrift
18
Aufsatzsammlung
18
Conference proceedings
15
Lehrbuch
9
Handbook
8
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8
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8
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3
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3
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2
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2
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2
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2
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41
German
18
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Schreier, Gerhard
9
Wolf, Claudia
3
He, Zhen
2
Rönnbäck, Åsa
2
AlShareef, Mohammed Abdullah
1
Amorim, Marlene
1
Anttila, Juhani
1
Arens, Evi
1
Awasthi, Anjali
1
Boaz, Annette
1
Bäckström, Ingela
1
Camgöz-Akdağ, Hatice
1
Casadesús, Martí
1
Cronemyr, Peter
1
Dahari, Zainurin
1
Deng, Yujia
1
Douglas, Jacqueline
1
El-Tawansi, Muhammad Abdullah Yassin
1
Elsheikh, Ahmed Mohamed
1
Enquist, Bo
1
Ergin, K. Nazlı
1
Ferretti, Marco
1
Fielden, Jonathan
1
Firth, Christopher P.
1
Fotiadis, Anestis K.
1
Frederiks, Mark
1
Frisch, Dominik
1
Gager, Melanie
1
Gowen, Charles, III.
1
He, Shuguang
1
Huang, Dali
1
Hub, Annette
1
Humphries, Jacqueline
1
Hussin, Husnayati
1
Höhne, Ronald
1
Imer, H. Pınar
1
Jaca, Carmen
1
Jahn Kassim, Puteri Nemie
1
Jain, Sanjay K.
1
Jain, Sonali
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Hochschulrektorenkonferenz
12
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1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forum Bildung
1
Nationales Expertenseminar zur Qualitätssicherung <3, 2000, Bonn>
1
Technische Universität Ilmenau
1
Universität Kaiserslautern
1
Universität Leipzig
1
Universität Ulm
1
Zukunftsinitiative Rheinland-Pfalz
1
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Beiträge zur Hochschulpolitik
12
International journal of quality and service sciences
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Business process management journal
5
Projekt Qualitätssicherung
4
The TQM journal : the international review of organizational improvement
3
Dokumente & Informationen / Hochschulrektorenkonferenz
2
Acta Wexionensia
1
Advances in applied economic research : proceedings of the 2016 International Conference on Applied Economics (ICOAE)
1
Design science theories and research practices
1
Die Organisation von Hochschulen in Theorie und Praxis : Forschungen zur Reform des Wissenschaftsbetriebes
1
Driving Quality Management and Sustainability in VUCA Environments : 4th International Conference on Quality Innovation and Sustainability (ICQIS), Setubal, Portugal, May 22-23, 2023
1
Evaluating research and the question of criteriology
1
Information technology and management
1
International journal of quality & reliability management
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Journal of health organization and management
1
Materialien des Forum Bildung
1
Mathematics in business management : [International Conference on Mathematics in Engineering and Business Management during 9 - 10 March 2012, Chennai, India]
1
Proceedings of the 2017 Euro-Asia Conference on Environment and CSR: Tourism, Society and Education Session ; Part 2
1
Research in the decision sciences for global business : best papers from the 2013 annual conference
1
South Asian journal of management : SAJM
1
The journal of consumer marketing
1
Verhandlungen des Deutschen Bundestages / Drucksachen
1
Wegweiser ... Qualitätssicherung an Hochschulen : Projekt Qualitätsmanagement
1
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ECONIS (ZBW)
57
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1
Total quality service in digital era
Schiavone, Francesco
;
Pietronudo, Maria Cristina
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1170-1193
Persistent link: https://www.econbiz.de/10014321605
Saved in:
2
A new model for Quality 4.0
Humphries, Jacqueline
;
Ryan, Alan
;
Ven, Pepijn van de
- In:
Driving Quality Management and Sustainability in VUCA …
,
(pp. 185-198)
.
2024
Persistent link: https://www.econbiz.de/10014549492
Saved in:
3
Developing Internet of Things-related ISO 10001 Hand Hygiene Privacy Codes in healthcare
Ortiz, María Belén
;
Karapetrovic, Stanislav
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1194-1210
Persistent link: https://www.econbiz.de/10014321611
Saved in:
4
Quality of experience in relation to personal informatics tools : the analysis and modelling of quality of experience for IoT
Shin, Dong-Hee
-
2017
The exponential growth of services via personal informatics (PI) is making it increasingly important to cater to the quality expectations of end users. Quality of experience (QoE) becomes the guiding paradigm for managing quality provisioning and application design in PI. This study examines the...
Persistent link: https://www.econbiz.de/10011750441
Saved in:
5
Erfolgsfaktoren bei hochschulweiten Veränderungsprozessen am Beispiel der Systemakkreditierung
Wendt, Claudia
;
Frisch, Dominik
- In:
Die Organisation von Hochschulen in Theorie und Praxis …
,
(pp. 83-98)
.
2019
Persistent link: https://www.econbiz.de/10012134094
Saved in:
6
On the service quality management in the hotel industry from the perspective of all-for-one tourism
Wang, Jing
-
2018
Persistent link: https://www.econbiz.de/10011809645
Saved in:
7
Design of extended warranty service in a dual supply channel
He, Zhen
;
Huang, Dali
;
He, Shuguang
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1089-1107
Persistent link: https://www.econbiz.de/10011918857
Saved in:
8
Z and W charts for controlling service processes
Requeijo, José Gomes
;
Puga-Leal, Rogério
;
Matos, Ana Sofia
- In:
International journal of quality & reliability management
34
(
2017
)
2
,
pp. 295-306
Persistent link: https://www.econbiz.de/10011624596
Saved in:
9
Assessment of patient safety culture : a comparative case study between physicians and nurses
Elsheikh, Ahmed Mohamed
;
AlShareef, Mohammed Abdullah
; …
- In:
Business process management journal
23
(
2017
)
4
,
pp. 792-810
Persistent link: https://www.econbiz.de/10011723274
Saved in:
10
Field quality metrics - findings and recommendations
Palmquist, Brian
- In:
Business process management journal
23
(
2017
)
4
,
pp. 811-821
Persistent link: https://www.econbiz.de/10011723276
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