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~subject:"Relationship marketing"
~type_genre:"Case study"
~type_genre:"Fallstudie"
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Search: "Dienstleistungsqualität"
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Relationship marketing
Dienstleistungsqualität
155
Service quality
155
Qualitätsmanagement
28
Quality management
27
Customer satisfaction
24
Kundenzufriedenheit
24
Beziehungsmarketing
22
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16
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15
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9
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9
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8
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6
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6
China
5
Einzelhandel
5
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5
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5
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Case study
Fallstudie
Article in journal
3,132
Aufsatz in Zeitschrift
3,132
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178
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178
Hochschulschrift
94
Thesis
78
Graue Literatur
71
Non-commercial literature
71
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44
Working Paper
44
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29
Sammelwerk
29
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25
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25
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24
Bibliography included
24
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18
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7
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7
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6
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5
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5
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4
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2
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2
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2
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2
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2
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1
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18
German
4
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Smith, Alan D.
2
Ahlert, Martin
1
Al-Hakmani, Ali
1
Altinay, Levent
1
Baron, Steve
1
Bremecker, Michael
1
Bruhn, Manfred
1
Bungay Stanier, Michael
1
Caruana, Albert
1
Chahal, Hardeep
1
Chen, Li-fei
1
Chuancharoen, Supakij
1
Crepaz, Marc-Philipp
1
Cudney, Elizabeth A.
1
Evers, Jan
1
Gummesson, Evert
1
Harris, Kim
1
Hilton, Toni
1
Hsieh, J. J. Po-An
1
Kanchana, Rapee
1
Krüger, Ulrich
1
Kumari, Neetu
1
Laine, Teemu
1
Lin, Binshan
1
Maguire, Stuart
1
Masoudi, Ali
1
Meffert, Heribert
1
Michelli, Joseph
1
Michelli, Joseph A.
1
Nitipavachon, Suvit
1
Ojiako, Udechukwu
1
Paranko, Jari
1
Paryani, Kioumars
1
Petter, Stacie
1
Phusavat, Kongkiti
1
Poudel, Surya
1
Rai, Arun
1
Raich, Margit
1
Rao, D. N.
1
Reifner, Udo
1
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International journal of services and operations management
2
Management research review
2
Corporate brand and corporate reputation
1
Financial institutions and development
1
International journal of management & enterprise development : IJMED
1
Journal of travel and tourism marketing
1
Management information systems : mis quarterly
1
Managing service quality : MSQ ; an international journal
1
Meffert Marketing Edition
1
Profession : Wissenschaftsedition im Rainer Hampp Verlag
1
Quality management journal : QMJ
1
Schriften des Institut für Finanzdienstleistungen e.V.
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Strategic change : SC ; briefings in entrepreneurial finance
1
The journal of brand management : an international journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
22
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1
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
2
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
3
Encouraging CRM systems usage : a study among bank managers
Vella, Joseph
;
Caruana, Albert
- In:
Management research review
35
(
2012
)
2
,
pp. 121-133
Persistent link: https://www.econbiz.de/10009501072
Saved in:
4
Impact of user satisfaction with mandated CRM use on employee service quality
Hsieh, J. J. Po-An
;
Rai, Arun
;
Petter, Stacie
;
Zhang, Ting
- In:
Management information systems : mis quarterly
36
(
2012
)
4
,
pp. 1065-1080
Persistent link: https://www.econbiz.de/10009680791
Saved in:
5
Using a business game concept to enhance servitization : a longitudinal case study
Laine, Teemu
;
Paranko, Jari
;
Suomala, Petri
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 428-446
Persistent link: https://www.econbiz.de/10009681580
Saved in:
6
Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
Chahal, Hardeep
;
Kumari, Neetu
- In:
Management research review
34
(
2011
)
6
,
pp. 626-648
Persistent link: https://www.econbiz.de/10009247602
Saved in:
7
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
8
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
9
QFD application in the hospitality industry : a hotel case study
Paryani, Kioumars
;
Masoudi, Ali
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
17
(
2010
)
1
,
pp. 7-28
Persistent link: https://www.econbiz.de/10003962108
Saved in:
10
Improving a quality system through a management process of Trane Thailand
Phusavat, Kongkiti
;
Chuancharoen, Supakij
; …
- In:
International journal of management & enterprise …
9
(
2010
)
4
,
pp. 348-363
Persistent link: https://www.econbiz.de/10008821747
Saved in:
1
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