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~subject:"Relationship marketing"
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Search: person:"Van Vaerenbergh, Yves"
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Relationship marketing
Customer satisfaction
14
Kundenzufriedenheit
14
Beziehungsmarketing
13
Dienstleistungsqualität
13
Service quality
13
Beschwerdemanagement
10
Complaint management
10
Consumer behaviour
10
Konsumentenverhalten
10
Customer service
9
Kundenservice
9
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5
Communication
4
Kommunikation
4
Multilingualism
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Service recovery
4
Brand management
3
Customer integration
3
Kundenintegration
3
Markenführung
3
Mehrsprachigkeit
3
Meta-Analyse
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Meta-analysis
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Service failure
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Viral marketing
3
Virales Marketing
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Advertising effects
2
Brand
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Co-creation
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Customer experience
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Customer experience management
2
Customer participation
2
Ethiopia
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Leistungsmotivation
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Markenartikel
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Product Placement
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Product placement
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Service encounter
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Van Vaerenbergh, Yves
13
Larivière, Bart
4
Costers, Annelies
3
Vermeir, Iris
3
De Keyser, Arne
2
Hazée, Simon
2
Van den Broeck, Anja
2
Armirotto, Vincent
1
Brüggen, Elisabeth C.
1
Ciuchita, Robert
1
Gremler, Dwayne D.
1
Grönroos, Christian
1
Gwinner, Kevin P.
1
Holmlund, Maria
1
Leroi-Werelds, Sara
1
Ordenes, Francisco Villarroel
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Ravald, Annika
1
Ray, Daniel
1
Sarantopoulos, Panagiotis
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Sengupta, Sanchayan
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Streukens, Sandra
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Trendel, Olivier
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Zaki, Mohamed
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Journal of business research : JBR
2
Managing service quality : MSQ ; an international journal
2
AMS review : official publication of the Academy of Marketing Science
1
International journal of electronic commerce : IJEC
1
Journal of service management
1
Journal of service research : JSR
1
Journal of service theory and practice
1
Journal of the Academy of Marketing Science
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Marketing letters : a journal of research in marketing
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Service business
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Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
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ECONIS (ZBW)
13
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1
Beyond the snafu : research directions in customer experience-led business transformation
De Keyser, Arne
;
Van Vaerenbergh, Yves
- In:
AMS review : official publication of the Academy of …
14
(
2024
)
1/2
,
pp. 144-157
Persistent link: https://www.econbiz.de/10014584115
Saved in:
2
Work more, pay more? : the impact of customer participation on customer pay-what-you-want payments
Van Vaerenbergh, Yves
;
Costers, Annelies
;
Van den …
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 820-841
Persistent link: https://www.econbiz.de/10014448122
Saved in:
3
Customer experience management in the age of big data analytics : a strategic framework
Holmlund, Maria
;
Van Vaerenbergh, Yves
;
Ciuchita, Robert
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 356-365
Persistent link: https://www.econbiz.de/10012257620
Saved in:
4
Understanding and managing customer relational benefits in services : a meta-analysis
Gremler, Dwayne D.
;
Van Vaerenbergh, Yves
;
Brüggen, …
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
3
,
pp. 565-583
Persistent link: https://www.econbiz.de/10012290973
Saved in:
5
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
6
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
7
Customer participation in service recovery : a meta-analysis
Van Vaerenbergh, Yves
;
Hazée, Simon
;
Costers, Annelies
- In:
Marketing letters : a journal of research in marketing
29
(
2018
)
4
,
pp. 465-483
Persistent link: https://www.econbiz.de/10011964332
Saved in:
8
Does communicating the customer's resource integrating role improve or diminish value proposition effectiveness?
Leroi-Werelds, Sara
;
Streukens, Sandra
;
Van …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 618-639
Persistent link: https://www.econbiz.de/10011731212
Saved in:
9
Co-creating service recovery after service failure : the role of brand equity
Hazée, Simon
;
Van Vaerenbergh, Yves
;
Armirotto, Vincent
- In:
Journal of business research : JBR
74
(
2017
),
pp. 101-109
Persistent link: https://www.econbiz.de/10011675409
Saved in:
10
Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
Saved in:
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