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~subject:"Relationship marketing"
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Relationship marketing
Beziehungsmarketing
24
Consumer behaviour
23
Konsumentenverhalten
23
Customer satisfaction
14
Kundenzufriedenheit
14
Customer-to-customer interactions
12
Dienstleistungsqualität
10
Service quality
10
Social relations
7
Soziale Beziehungen
7
Customer service
6
Kundenservice
6
customer interactions
6
Dienstleistungsmarketing
5
Services marketing
5
Betriebliche Wertschöpfung
4
Customer interactions
4
Emotion
4
Social Web
4
Social web
4
Value creation
4
customer-to-customer interactions
4
Brand management
3
Customer integration
3
Customer value
3
Dienstleistungsmanagement
3
Experiment
3
Kundenintegration
3
Kundenwert
3
Markenführung
3
Other customers
3
Service management
3
Viral marketing
3
Virales Marketing
3
Arbeitsverhalten
2
Brand image
2
Employee-customer interactions
2
Experiences
2
Internet marketing
2
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16
Free
2
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Article
24
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24
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English
24
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Uhrich, Sebastian
3
Gursoy, Dogan
2
Kim, Seo Young
2
Yi, Youjae
2
Adjei, Mavis T.
1
Albrecht, Kathrin
1
Anaya, Gerardo Joel
1
Arnold, Todd
1
Ashley, Christy
1
Baek, Wooyeul
1
Bagherzadeh, Ramin
1
Baillod, Chloé
1
Benkenstein, Martin
1
Bhattarai, Ashok
1
Brady, Michael
1
Brown, Tom
1
Byon, Kevin K.
1
Cai, Ruiying
1
Chan, S Fiona
1
Curth, Susanne
1
Danatzis, Ilias
1
Dorsey, Joshua D.
1
Fakharyan, Meysam
1
Farhang, Maryam
1
Furrer, Olivier
1
Grohs, Reinhard
1
Hamilton, Mitchell
1
Herm, Steffen
1
Iacob, Andrada
1
Ifie, Kemefasu
1
Kaltcheva, Velitchka D.
1
Karpen, Ingo O.
1
Kerguignas, Jie
1
Khodadadian, Mohammad Reza
1
Kim, Kyungyeol
1
Kim, Sohee
1
Koenigstorfer, Joerg
1
Lafferty, Niamh
1
Landry, Mikèle
1
Lang, Chunmin
1
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Journal of retailing and consumer services
2
Journal of service management
2
The journal of services marketing
2
The service industries journal
2
European Sport management quarterly : ESMQ
1
European journal of marketing
1
International journal of bank marketing
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
International journal of quality and innovation : IJQI
1
Journal of business market management : JBM
1
Journal of business research : JBR
1
Journal of economics and business research
1
Journal of electronic commerce research : JECR
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of service research : JSR
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
Journal of vacation marketing
1
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ECONIS (ZBW)
24
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24
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date (oldest first)
1
Curbing customer-to-customer misbehavior contagion in the sharing economy
Danatzis, Ilias
;
Möller-Herm, Jana
;
Herm, Steffen
- In:
Journal of business research : JBR
173
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014547914
Saved in:
2
Customer-to-
customer
interactions
in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
3
How and when does top management interaction with customers impact customer satisfaction?
Ifie, Kemefasu
- In:
European journal of marketing
57
(
2023
)
5
,
pp. 1380-1406
Persistent link: https://www.econbiz.de/10014252295
Saved in:
4
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
5
Enhancing consumer online reviews : the role of moral identity
Adjei, Mavis T.
;
Zhang, Nan
;
Bagherzadeh, Ramin
; …
- In:
Journal of research in interactive marketing : …
17
(
2023
)
1
,
pp. 110-125
Persistent link: https://www.econbiz.de/10013536283
Saved in:
6
Customer helping and advocacy behaviours within dyadic financial service relationships : a gift-giving perspective
Van Tonder, Estelle
;
Saunders, Stephen
;
Mwavita, Mwarumba
; …
- In:
International journal of bank marketing
40
(
2022
)
2
,
pp. 221-241
Persistent link: https://www.econbiz.de/10013165360
Saved in:
7
Donning the mask : the impact of Covid-19 on emotional labour performance
Lafferty, Niamh
;
MacCurtain, Sarah
;
McNamara, Patricia …
- In:
International journal of quality and innovation : IJQI
5
(
2021
)
2
,
pp. 141-157
Persistent link: https://www.econbiz.de/10012613723
Saved in:
8
Inter-customer helping behaviors : a virtuous cycle or unwanted intrusion?
Kim, Seo Young
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 633-647
Persistent link: https://www.econbiz.de/10012586853
Saved in:
9
Impact of customer-to-
customer
interactions
on overall service experience : a social servicescape perspective
Lin, Hongxia
;
Gursoy, Dogan
;
Zhang, Meng
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012241876
Saved in:
10
Customer-to-customer value co-creation and co-destruction in sporting events
Kim, Kyungyeol
;
Byon, Kevin K.
;
Baek, Wooyeul
- In:
The service industries journal
40
(
2020
)
9/10
,
pp. 633-655
Persistent link: https://www.econbiz.de/10012260315
Saved in:
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