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~subject:"Restaurant industry"
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Restaurant industry
Beziehungsmarketing
18
Relationship marketing
18
Customer satisfaction
15
Consumer behaviour
14
Konsumentenverhalten
14
Kundenzufriedenheit
14
Gastronomie
8
Holiday behaviour
8
Urlaubsverhalten
8
Dienstleistungsqualität
7
Service quality
7
Tourism
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Tourismus
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USA
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United States
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Airline
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Fluggesellschaft
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Hotel industry
4
Hotellerie
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Tourism industry
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Tourismuswirtschaft
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Air passenger transport
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Air transport
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Arbeitszufriedenheit
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Customer service
3
Destination management
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Destinationsmanagement
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Environmental management
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Gender
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Geschlecht
3
Job satisfaction
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Jugendliche
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Kundenservice
3
Luftverkehr
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Passagierluftverkehr
3
Tourism employees
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Tourism marketing
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Tourismusberufe
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Tourismusmarketing
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English
8
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Kim, Wansoo
8
Ok, Chihyung
6
Canter, Deborah D.
3
Gwinner, Kevin Patrick
1
Han, Heesup
1
Hyun, Sunghyup Sean
1
Lee, Myong Jae
1
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Published in...
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The service industries journal
3
International journal of hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of travel and tourism marketing
1
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ECONIS (ZBW)
8
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1
Moderating role of a priori customer-firm relationship in service recovery situations
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 59-82
Persistent link: https://www.econbiz.de/10009427710
Saved in:
2
Value-driven customer share of visits
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 37-58
Persistent link: https://www.econbiz.de/10009427715
Saved in:
3
The impact of advertising on patrons’ emotional responses, perceived value, and behavioral intentions in the chain restaurant industry : the moderating role of advertising-induced...
Hyun, Sunghyup Sean
;
Kim, Wansoo
;
Lee, Myong Jae
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 689-700
Persistent link: https://www.econbiz.de/10009130536
Saved in:
4
Contingency variables for customer share of visits to full-service restaurant
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
International journal of hospitality management
29
(
2010
)
1
,
pp. 135-147
Persistent link: https://www.econbiz.de/10003964246
Saved in:
5
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
Saved in:
6
Customer orientation of service employees and rapport: influences on service-outcome variables in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10003968131
Saved in:
7
The effects of relational benefits on customers' perception of favorable inequity, affective commitment, and repurchase intention in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
2
,
pp. 227-244
Persistent link: https://www.econbiz.de/10003852939
Saved in:
8
Outcomes of relational benefits : restaurant customers' perspective
Han, Heesup
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
26
(
2009
)
8
,
pp. 820-835
Persistent link: https://www.econbiz.de/10003952670
Saved in:
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