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~subject:"Restaurant industry"
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Restaurant industry
Consumer behaviour
46
Konsumentenverhalten
46
Customer satisfaction
43
Kundenzufriedenheit
43
Dienstleistungsqualität
26
Service quality
26
Beziehungsmarketing
18
Relationship marketing
18
disconfirmation
18
Erwartungsbildung
16
Expectation formation
16
Disconfirmation
13
Online retailing
12
Online-Handel
12
Social Web
9
Social web
9
Theorie
9
Theory
9
Emotion
8
satisfaction
8
Gastronomie
7
Satisfaction
7
Viral marketing
7
Virales Marketing
7
Beschwerdemanagement
6
Brand management
6
Complaint management
6
E-commerce
6
Experiment
6
Internet marketing
6
Markenführung
6
Online-Marketing
6
Brand image
5
Electronic Commerce
5
Expectation disconfirmation
5
Innovation adoption
5
Innovationsakzeptanz
5
Markenimage
5
USA
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Harun, Ahasan
2
Prybutok, Gayle
2
Prybutok, Victor R.
2
Aribarg, Anohca
1
Cai, Ruiying
1
Chi, Christina Geng-Qing
1
Cho, Jihoon
1
Chung, Jae-eun
1
Deng, Demi
1
Harrington, Robert J.
1
Kim, Soyeon
1
Li, Hengyun
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Manchanda, Puneet
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Rokonuzzaman, Md.
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Seo, Soobin
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Suh, Yong Gu
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Xie, Karen L.
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Zhang, Zili
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International journal of contemporary hospitality management
2
International journal of hospitality management
2
Quality management journal : QMJ
2
Ross School of Business working paper series
1
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ECONIS (ZBW)
7
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1
Pictures vs. reality : roles of
disconfirmation
magnitude,
disconfirmation
sensitivity, and branding
Cai, Ruiying
;
Chi, Christina Geng-Qing
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013198498
Saved in:
2
Action and inaction regret in fine-dining decisions : the impact of the focal customer, sommelier and dining companion
Deng, Demi
;
Seo, Soobin
;
Harrington, Robert J.
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4238-4258
Persistent link: https://www.econbiz.de/10014430107
Saved in:
3
The value of measuring customer satisfaction
Cho, Jihoon
;
Aribarg, Anohca
;
Manchanda, Puneet
-
2017
-
This version: January 2017
Persistent link: https://www.econbiz.de/10011741909
Saved in:
4
The effects of consumer experience and
disconfirmation
on the timing of online review : field evidence from the restaurant business
Li, Hengyun
;
Xie, Karen L.
;
Zhang, Zili
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012146212
Saved in:
5
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Rokonuzzaman, Md.
;
Prybutok, Gayle
; …
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10011976334
Saved in:
6
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10012309493
Saved in:
7
Multiple reference effects on restaurant evaluations : a cross-cultural study
Kim, Soyeon
;
Chung, Jae-eun
;
Suh, Yong Gu
- In:
International journal of contemporary hospitality management
28
(
2016
)
7
,
pp. 1441-1466
Persistent link: https://www.econbiz.de/10011596227
Saved in:
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