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~subject:"Self-service"
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Self-service
SST
23
Selbstbedienung
22
Consumer behaviour
21
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21
Dienstleistungsqualität
15
Service quality
15
Customer satisfaction
11
Kundenzufriedenheit
11
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8
Self-service technology (SST)
7
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6
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Sea Surface Temperature (SST)
6
Technischer Fortschritt
6
Technological change
6
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6
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Complaint management
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self-service technology
5
Electronic Banking
4
Electronic banking
4
Sea surface temperature (SST)
4
Self-service technology
4
Theorie
4
Theory
4
self-service technology (SST)
4
Air transport
3
Airline
3
Fluggesellschaft
3
Luftverkehr
3
Retailing
3
customer satisfaction
3
sea surface temperature (SST)
3
service quality
3
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Fan, Alei
2
Mattila, Anna S.
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1
Alalwan, Ali Abdallah
1
Archana Singh
1
Arslan, Seda
1
Baabdullah, Abdullah Mohammed
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Biedenbach, Thomas
1
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1
Dao, Hung M.
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Di Pietro, Loredana
1
Di Virgilio, Francesca
1
Dung Minh Nguyen
1
Dwivedi, Yogesh Kumar
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Galdolage, B. S.
1
Gures, Nuriye
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Hofer, Katharina
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Ou, Chin S.
1
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1
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The journal of services marketing
3
Journal of hospitality marketing & management
2
Information systems management
1
Innovating for trust
1
International journal of business and systems research : IJBSR
1
International journal of hospitality management
1
International journal of management concepts and philosophy : IJMCP
1
International journal of retail & distribution management
1
International journal of retail and distribution management
1
International journal of services and operations management
1
International journal of services, economics and management
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ECONIS (ZBW)
22
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1
Organizational resilience and internal branding : investigating the effects triggered by self-service technology
Biedenbach, Galina
;
Biedenbach, Thomas
;
Hultén, Peter
; …
- In:
The journal of brand management : an international journal
29
(
2022
)
4
,
pp. 420-433
Persistent link: https://www.econbiz.de/10013270451
Saved in:
2
Customers' technology know-how and error-correction capability in using self-service technologies
Galdolage, B. S.
- In:
Vidyodaya journal of management : VJM
8
(
2022
)
1
,
pp. 143-168
Persistent link: https://www.econbiz.de/10014233595
Saved in:
3
An empirical analysis of self-service technologies : mediating role ofcustomer powerlessness
Cao, Zhongpeng
;
Xiao, Qian
;
Zhuang, Weiling
;
Wang, Lina
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 129-142
Persistent link: https://www.econbiz.de/10013407410
Saved in:
4
Viewpoint: internet revolution lessons applied to post-pandemic service delivery (a North American perspective)
Meuter, Matthew L.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 476-481
Persistent link: https://www.econbiz.de/10013407542
Saved in:
5
Self-recovery after self-service technology failures : do motivations and self-efficacy matter?
Chiu, Yen-Ting Helena
;
Dung Minh Nguyen
;
Hofer, Katharina
- In:
International journal of retail and distribution management
51
(
2023
)
9/10
,
pp. 1195-1212
Persistent link: https://www.econbiz.de/10014484077
Saved in:
6
Causal attributions and overall blame of self-service technology (
SST
) failure : different from service failures by employee and policy
Lee, Boyoun
;
Cranage, David A.
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 61-84
Persistent link: https://www.econbiz.de/10011848322
Saved in:
7
Passengers intentions towards self-services check-in, Kuwait airport as a case study
AlKheder, Sharaf
- In:
Technological forecasting & social change : an …
169
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012804322
Saved in:
8
Customer experience with self-service technologies in the banking sector : evidence from Nigeria
Ugwuanyi, Chidera Christian
;
Uduji, Joseph Ikechukwu
; …
- In:
International journal of business and systems research …
15
(
2021
)
4
,
pp. 405-425
Persistent link: https://www.econbiz.de/10012596125
Saved in:
9
Self-service technology kiosk design for restaurants : an QFD application
Park, Soona
;
Letho, Xinran
;
Letho, Mark
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012425712
Saved in:
10
Antecedents of self-service technology in brick and mortar stores in India : an empirical study in the COVID-19 pandemic environment
Archana Singh
- In:
International journal of management concepts and …
14
(
2021
)
3
,
pp. 244-258
Persistent link: https://www.econbiz.de/10012671190
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