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~subject:"Service industry"
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Search: subject:"Perceived service quality"
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Service industry
Service quality
86
Dienstleistungsqualität
85
Customer satisfaction
70
Kundenzufriedenheit
69
perceived service quality
59
Consumer behaviour
46
Konsumentenverhalten
46
Beziehungsmarketing
30
Relationship marketing
30
Perceived service quality
24
customer satisfaction
15
Perceived Service Quality
13
customer loyalty
12
Quality management
11
Qualitätsmanagement
11
Higher education institution
9
Hochschule
9
Product quality
8
Produktqualität
8
Confidence
7
Corporate reputation
7
Einzelhandel
7
Firmenimage
7
Job satisfaction
7
Retail trade
7
Vertrauen
7
higher education
7
Dienstleistungssektor
6
Online retailing
6
Online-Handel
6
Pakistan
6
Structural equation model
6
Strukturgleichungsmodell
6
Students
6
Studierende
6
Arbeitszufriedenheit
5
Brand management
5
E-commerce
5
Electronic Commerce
5
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6
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English
6
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Calabrese, Armando
2
Boon Liat Cheng
1
Cham Tat Huei
1
Divkoti, Mohammad Mahdi Ahmadian
1
Fam, Kim Shyan
1
Ghaffari, Rahman
1
Han, Heesup
1
Hiram Ting
1
Huong Thi Thanh Tran
1
Kolaee, Aliraza Safarpour Soukhteh
1
Leonidou, Constantinos N.
1
Najam, Hammad
1
Nik Kamariah Nik Mat
1
Paparoidamis, Nicholas G.
1
Spadoni, Alessandro
1
Tariq, Beenish
1
Yi, Mandy Tan Chia
1
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International journal of production economics
1
International journal of production research
1
International journal of services and operations management : IJSOM
1
Journal of Contemporary Issues in Business and Government
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international marketing
1
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ECONIS (ZBW)
6
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1
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
2
Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish
;
Najam, Hammad
;
Nik Kamariah Nik Mat
; …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
Saved in:
3
The impact of open service innovation on
perceived
service
quality
of customer in Sari Municipality
Kolaee, Aliraza Safarpour Soukhteh
;
Ghaffari, Rahman
; …
- In:
International journal of services and operations …
43
(
2022
)
2
,
pp. 203-226
Persistent link: https://www.econbiz.de/10013553289
Saved in:
4
Building customer loyalty in intercultural service encounters : the role of service employees' cultural intelligence
Paparoidamis, Nicholas G.
;
Huong Thi Thanh Tran
; …
- In:
Journal of international marketing
27
(
2019
)
2
,
pp. 56-75
Persistent link: https://www.econbiz.de/10012060700
Saved in:
5
Quality versus productivity in service production systems : an organisational analysis
Calabrese, Armando
;
Spadoni, Alessandro
- In:
International journal of production research
51
(
2013
)
22
,
pp. 6594-6606
Persistent link: https://www.econbiz.de/10010228926
Saved in:
6
Service productivity and service quality : a necessary trade-off?
Calabrese, Armando
- In:
International journal of production economics
135
(
2011
)
2
,
pp. 800-812
Persistent link: https://www.econbiz.de/10009490274
Saved in:
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