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~subject:"Service quality"
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Service quality
Consumer behaviour
23
Konsumentenverhalten
23
Beziehungsmarketing
12
Relationship marketing
12
Customer satisfaction
8
Kundenzufriedenheit
8
Deutschland
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Germany
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Verbraucherverhalten
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Brand image
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Einzelhandel
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Markenimage
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Retail trade
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Theorie
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Theory
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Willingness to pay
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Zahlungsbereitschaftsanalyse
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Brand management
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Dienstleistungsqualität
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Erfolgsfaktor
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Firm performance
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Luxury goods
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Luxusgüter
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Markenführung
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New product development
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Produktentwicklung
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Retail assortment
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Sortiment
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Success factor
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Unternehmenserfolg
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Advertising effects
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Arbeitszufriedenheit
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Cause-Related Marketing
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Cause-related marketing
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Emotion
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Employee retention
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Estimation
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Experiment
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Job satisfaction
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Hoyer, Wayne D.
3
Albrecht, Carmen-Maria
1
Bornemann, Torsten
1
Burton, Jennifer L.
1
Dietz, Beatrix
1
Hattula, Stefan
1
Homburg, Christian
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Krohmer, Harley
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Malaer, Lucia
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Nyffenegger, Bettina
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of service management
1
Journal of service research : JSR
1
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ECONIS (ZBW)
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Customer response to interactional service experience : the role of interaction environment
Albrecht, Carmen-Maria
;
Hattula, Stefan
;
Bornemann, Torsten
- In:
Journal of service management
27
(
2016
)
5
,
pp. 704-729
Persistent link: https://www.econbiz.de/10011553119
Saved in:
2
Service brand relationship quality : hot or cold?
Nyffenegger, Bettina
;
Krohmer, Harley
;
Hoyer, Wayne D.
; …
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 90-106
Persistent link: https://www.econbiz.de/10010483436
Saved in:
3
Patient empowerment : a cross-disease exploration of antecedents and consequences
Prigge, Jana-Kristin
;
Dietz, Beatrix
;
Homburg, Christian
; …
- In:
International journal of research in marketing : IJRM ; …
32
(
2015
)
4
,
pp. 375-386
Persistent link: https://www.econbiz.de/10011428874
Saved in:
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