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~subject:"Service quality"
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Service quality
Chatbot
100
Artificial intelligence
57
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chatbot
37
Consumer behaviour
25
Konsumentenverhalten
25
Beziehungsmarketing
24
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24
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19
artificial intelligence
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15
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12
Kundenzufriedenheit
12
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11
Anthropomorphism
8
Dienstleistungsqualität
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customer service
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Computer mediated communication
6
Computerunterstützte Kommunikation
6
Innovation adoption
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Roboter
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anthropomorphism
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Ascenção, Mário Passos
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Cardoso, Paulo Ribeiro
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Dootson, Paula
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Esmark Jones, Carol L.
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Freidank, Jan
1
Haas, Alexander
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Hancock, Tyler
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Haupt, Martin
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Manzano, María Dolores Illescas
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Nguyen Thi Khanh Chi
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Puertas, Sergio Martínez
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Electronic markets : EM ; the international journal of electronic commerce and business media
1
International journal of technology marketing : IJTMkt
1
Journal of business research : JBR
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Journal of hospitality and tourism insights
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Journal of modelling in management
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Journal of retailing and consumer services
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1
Purchase intentions in a chatbot environment : an examination of the effects of customer experience
Puertas, Sergio Martínez
;
Manzano, María Dolores Illescas
- In:
Oeconomia Copernicana
15
(
2024
)
1
,
pp. 145-194
Persistent link: https://www.econbiz.de/10014521311
Saved in:
2
Seeking empathy or suggesting a solution? : effects of chatbot messages on service failure recovery
Haupt, Martin
;
Rozumowski, Anna
;
Freidank, Jan
;
Haas, …
- In:
Electronic markets : EM ; the international journal of …
33
(
2023
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10014437283
Saved in:
3
Impact of service agents on customer satisfaction and loyalty : mediating role of Chatbots
Naqvi, Muhammad Hasnain Abbas
;
Hongyu, Zhang
;
Naqvi, …
- In:
Journal of modelling in management
19
(
2024
)
2
,
pp. 470-491
Persistent link: https://www.econbiz.de/10014486823
Saved in:
4
My doctor is an avatar! The effect of anthropomorphism and emotional receptivity on individuals' intention to use digital-based healthcare services
Sestino, Andrea
;
D'Angelo, Alfredo
- In:
Technological forecasting & social change : an …
191
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014287691
Saved in:
5
The impact of implementing chatbot on customer visit intention : application for hotel management
Nguyen Thi Khanh Chi
- In:
International journal of technology marketing : IJTMkt
17
(
2023
)
2
,
pp. 148-165
Persistent link: https://www.econbiz.de/10014310264
Saved in:
6
Intelligent automation in hospitality : exploring the relative automatability of frontline food service tasks
Tuomi, Aarni
;
Ascenção, Mário Passos
- In:
Journal of hospitality and tourism insights
6
(
2023
)
1
,
pp. 151-173
Persistent link: https://www.econbiz.de/10013536103
Saved in:
7
Chatbots and service failure : when does it lead to customer aggression
Huang, Yu-Shan
;
Dootson, Paula
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366333
Saved in:
8
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
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