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Search: isPartOf:"International Journal of Quality and Service Sciences"
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Services
Dienstleistungsqualität
111
Service quality
111
Quality management
82
Qualitätsmanagement
81
Customer satisfaction
64
Kundenzufriedenheit
64
Consumer behaviour
52
Konsumentenverhalten
52
Beziehungsmarketing
41
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40
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27
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19
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19
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19
Innovationsmanagement
19
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19
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18
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18
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18
Sweden
18
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17
Kundenintegration
16
Organisatorischer Wandel
16
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Performance-Messung
16
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15
Customer integration
14
Emotion
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14
Sustainability
14
Betriebliche Wertschöpfung
13
Customer service
12
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12
Product quality
12
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12
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Barile, Sergio
1
Barravecchia, Federico
1
Brege, Staffan
1
Chatmi, Arbia
1
Dadfar, Hossein
1
Edvardsson, Bo
1
Elasri, Karim
1
Franceschini, Fiorenzo
1
Garvare, Rickard
1
Gordon, Judith R.
1
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1
Jia, Ronnie
1
Karlsson, Margareta
1
Kristensson, Per
1
Lee Heng Wei
1
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1
Mohd Suki, Norazah
1
Nordström, Birgitta
1
Nuutinen, Maaria
1
Ojasalo, Katri
1
Paiola, Marco
1
Polese, Francesco
1
Ponsignon, Frédéric
1
Reich, Blaize Horner
1
Saravanan Raman
1
Sebastiani, Roberta
1
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Sjödin, Carina
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Subhaseni Chinniah
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Tronvoll, Bård
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International journal of quality and service sciences
12
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All
ECONIS (ZBW)
12
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1
Assessing and improving co-creation in services : the customer-centric matrix
Chatmi, Arbia
;
Elasri, Karim
;
Ponsignon, Frédéric
- In:
International journal of quality and service sciences
15
(
2023
)
1
,
pp. 97-114
Persistent link: https://www.econbiz.de/10014315050
Saved in:
2
Exploring factors influencing service trade-offs in the higher education sector : evidence from Malaysia
Saravanan Raman
;
Mohd Suki, Norazah
;
Lee Heng Wei
; …
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 555-575
Persistent link: https://www.econbiz.de/10013454241
Saved in:
3
Service climate in knowledge-intensive, internal service settings
Jia, Ronnie
;
Reich, Blaize Horner
;
Jia, Heather H.
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 462-477
Persistent link: https://www.econbiz.de/10011641313
Saved in:
4
Service recycling and ecosystems : an intriguing similarity
Mastrogiacomo, Luca
;
Barravecchia, Federico
; …
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 555-562
Persistent link: https://www.econbiz.de/10011641353
Saved in:
5
Customer orientation in a Swedish country council
Karlsson, Margareta
;
Garvare, Rickard
;
Zingmark, Karin
; …
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 2-16
Persistent link: https://www.econbiz.de/10011558908
Saved in:
6
Enhancing service innovation in a business-to-business context : four questions for SMEs transforming to service logic
Nuutinen, Maaria
;
Ojasalo, Katri
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 290-308
Persistent link: https://www.econbiz.de/10010469097
Saved in:
7
Customer involvement in service production, delivery and quality : the challenge and opportunities
Dadfar, Hossein
;
Brege, Staffan
;
Semnani, Sedigheh …
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 46-65
Persistent link: https://www.econbiz.de/10009754723
Saved in:
8
A new conceptualization of service innovation gounded in S-D logic and service systems
Edvardsson, Bo
;
Tronvoll, Bård
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 19-31
Persistent link: https://www.econbiz.de/10009754729
Saved in:
9
Customers' experiences of co-creation during service innovation
Sjödin, Carina
;
Kristensson, Per
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 189-204
Persistent link: https://www.econbiz.de/10009573201
Saved in:
10
Understanding professional service delivery
Walsh, Kate
;
Gordon, Judith R.
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 217-238
Persistent link: https://www.econbiz.de/10003996748
Saved in:
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