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~subject:"Strategic management"
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Strategic management
customer focus
25
Beziehungsmarketing
20
Relationship marketing
20
Quality management
16
Qualitätsmanagement
16
Customer focus
15
Customer satisfaction
9
Kundenzufriedenheit
9
Dienstleistungsqualität
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Service quality
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Customer Focus
7
Innovation
7
Innovation management
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Innovationsmanagement
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Strategisches Management
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Structural equation model
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Strukturgleichungsmodell
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structural equation modelling
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Consumer behaviour
4
Firm performance
4
India
4
Konsumentenverhalten
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Lieferantenmanagement
4
Supplier relationship management
4
Unternehmenserfolg
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customer satisfaction
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employee involvement
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implementation
4
leadership
4
total quality management
4
Bank
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Business model
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CUSTOMER FOCUS
3
Corporate culture
3
Geschäftsmodell
3
Indien
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Knowledge management
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Leadership
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Acquah, Innocent Senyo Kwasi
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Arhin, Michael
1
Demil, Benoît
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Isoherranen, Ville
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Kapukha, Jackline Nekesa
1
Kess, Pekka
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Lecocq, Xavier
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Madhani, Pankaj M.
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Makau, Muathe Stephen
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Quaicoe, Judith
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Ricart i Costa, Joan E.
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International journal of business excellence
1
Modern economy
1
Strategic entrepreneurship journal : SEJ
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The TQM journal : the international review of organizational improvement
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ECONIS (ZBW)
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Strategic positioning and is it a useful construct in improving performance of microfinance institutions in Kenya
Kapukha, Jackline Nekesa
;
Makau, Muathe Stephen
-
2023
Persistent link: https://www.econbiz.de/10014420295
Saved in:
2
How to invest in total quality management practices for enhanced operational performance : findings from PLS-SEM and fsQCA
Acquah, Innocent Senyo Kwasi
;
Quaicoe, Judith
;
Arhin, …
- In:
The TQM journal : the international review of …
35
(
2023
)
7
,
pp. 1830-1859
Persistent link: https://www.econbiz.de/10014380884
Saved in:
3
Building a customer-focused culture in organisations : developing 7Cs model
Madhani, Pankaj M.
- In:
International journal of business excellence
16
(
2018
)
2
,
pp. 199-232
Persistent link: https://www.econbiz.de/10011966955
Saved in:
4
Introduction to the SEJ special issue on business models : business models within the domain of strategic entrepreneurship
Demil, Benoît
;
Lecocq, Xavier
;
Ricart i Costa, Joan E.
; …
- In:
Strategic entrepreneurship journal : SEJ
9
(
2015
)
1
,
pp. 1-11
Persistent link: https://www.econbiz.de/10011299542
Saved in:
5
Strategy orientation analysis in the mobile phone case business
Isoherranen, Ville
;
Kess, Pekka
- In:
Modern economy
2
(
2011
)
3
,
pp. 395-402
Persistent link: https://www.econbiz.de/10009532409
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